Sr. Product Manager

Cinemark; Plano (TX); On-site; USD 120,000 - 150,000; Full time

Job summary

Cinemark is seeking a Senior Product Manager to shape the future of our digital experiences across Cinemark.com and our mobile apps. You will own customer journeys related to digital content, ticket purchasing, and the broader purchase experience, helping millions of moviegoers discover movies, make informed decisions, and seamlessly purchase tickets and concessions.

The role partners with engineering, UX, analytics, marketing, operations, and business stakeholders to define product strategy,

Qualifications

• Proven ability to own customer journeys and drive digital outcomes.
• Experience launching initiatives large and small.
• Strong partnership with engineering, UX, analytics, marketing, and operations.

Responsibilities

• Builds and maintains the product vision and strategy for the assigned area.
• Identifies opportunities from customer, business, operational, and tech inputs.
• Translates goals into measurable outcomes and actionable roadmaps.
• Leads continuous discovery with partners and customers to validate problems.

Job description

Join Our Team

As part of our Cinemark Universe, you'll discover fun opportunities with real growth potential and plenty of perks. With 500+ theatres and nearly 6,000 screens; we're truly a global presence of 20,000 movie lovers working together to make unforgettable experiences.

Role Summary:

Cinemark is seeking a customer-obsessed and data-driven Senior Product Manager to help shape the future of our digital experience across Cinemark.com and our mobile applications. In this role, you will own key customer journeys related to digital content, ticket purchasing, and the broader purchase experience, helping millions of moviegoers discover movies, make informed decisions, and seamlessly purchase tickets and concessions.

As a Senior Product Manager, you will partner closely with engineering, UX, analytics, marketing, operations, and additional business stakeholders to identify opportunities, define product strategy, and deliver meaningful customer and business outcomes. You will balance discovery and execution, leveraging customer insights, experimentation, and data to continuously improve the guest experience while contributing to Cinemark's digital growth objectives.

The ideal candidate thrives in ambiguity, is passionate about solving customer problems, has demonstrated success in launching initiatives large and small, and combines strategic thinking with strong execution skills to drive impact in a fast-paced environment.

Scope

• Outcome ownership: Defines the outcomes the product must achieve and maintains accountability for adoption, growth, customer value, and business value.
• Strategic direction: Establishes where the product is going, why it matters, and how the specific product area / ongoing projects support company priorities.
• Continuous discovery: Maintains contact with customers and stakeholders to validate problems, assumptions, and opportunities before and during delivery.
• Cross-functional leadership: Provides alignment, context, clarity, and decision velocity across Product, Engineering, Design, Analytics, Operations, and business partners.
• Execution ownership: Ensures successful product launches by owning the full end-to-end product lifecycle, from getting details right in requirements gathering to being hands-on during development / testing to owning launch readiness.

Responsibilities

Product Vision, Strategy, and Prioritization

• Builds and maintains the product vision and strategy for the assigned business or customer area.
• Identifies customer, business, operational, and technology-enabled opportunities.
• Translates company goals into measurable product outcomes and actionable roadmaps.

Customer and Business Discovery

• Leads continuous discovery through business partners collaboration and customer observation, research, data, and feedback analysis.
• Defines customer and business problems using firsthand evidence rather than relying only on submitted requests.
• Validates