Sr. Principal, Planning & Experience

1KD THR Property Management LP; Dallas (TX); On-site; USD 130,312 - 225,875; Full time

Benefits offered by this job

Competitive pay

401(k) with matching contributions

Generous PTO

Casual dress code

Career growth opportunities

Job summary

1KD THR Property Management LP in Dallas, Texas is looking for a Sr. Principal in Planning and Experience to amplify the impact of the SVP in Marketing and Customer Experience. The successful candidate will play a pivotal role in developing strategic agendas and ensure alignment across multiple teams.

Ideal candidates will have at least 8-10 years of relevant experience, including roles focused on customer experience and analytics. This position offers a competitive salary and employee-focused benefits including a PTO plan and an annual bonus program.

Qualifications

• 8-10+ years of experience in relevant fields.
• Experience leading Analytics or data-focused teams.
• Strong command of operational improvement methodologies.
• Ability to operate in a matrix environment.

Responsibilities

• Serve as a strategic advisor to the SVP.
• Partner with Analytics for unified insights.
• Apply Lean/Six Sigma to improve processes.
• Drive quarterly business reviews and planning.
• Lead key customer experience transformation initiatives.

Skills

Customer Experience

Marketing

Strategy

Analytics

Operational Excellence

Data Visualization

Job description

Sr. Principal, Planning and Experience — Strategic advisor, integrator, and execution leader responsible for amplifying the impact of the SVP, Marketing, Growth and Customer Experience across the enterprise.

Responsibilities

• Strategic Leadership & Advisory: Serve as a trusted advisor and strategic thought partner to the SVP; shape and drive the Experience organization’s strategic agenda, ensuring clarity, prioritization, and cross‑functional alignment; translate enterprise priorities into actionable roadmaps for Marketing, CX, Product, and Analytics teams; prepare executive‑level insights, recommendations, and narratives for senior leadership and external stakeholders.
• Analytics, Insights & Decision Enablement: Partner with Analytics & Reporting to drive a unified insights ecosystem; translate analytical outputs into clear storylines and recommendations that influence executive decision‑making; identify key trends, performance risks, and opportunities using customer, operational, financial, and digital product data; ensure reporting, dashboards, and measurement frameworks align to strategic objectives and OKRs.
• Continuous Improvement & Operational Excellence: Apply Lean and Six Sigma methodologies to assess processes, identify inefficiencies, and recommend scalable solutions; diagnose challenges across functions and develop data‑driven proposals to improve performance, efficiency, and customer outcomes; partner with cross‑functional teams to implement process improvements and track measurable impact.
• Experience Organization Operations: Drive quarterly business reviews, strategic planning, goal setting, and performance management; coordinate cross‑functional execution across Marketing, CX, Product, and Ops; develop standards, governance models, and feedback loops to ensure operational health and clarity.
• Program & Portfolio Execution: Lead strategic programs and enterprise‑wide initiatives aligned with SVP priorities; manage key customer experience transformation initiatives, support resource allocation, budget tracking, and prioritization for major SVP‑sponsored programs and product investments.
• Communications & Stakeholder Engagement: Develop executive communications, narratives, and presentations; support the SVP in executive meetings and cross‑functional forums; support change management efforts to ensure enterprise buy‑in and adoption of Experience‑driven initiatives.

Qualifications

• 8‑10+ years of progressive experience in Customer Experience, Marketing, Strategy, Analytics, Digital Product, or related fields.
• Experience leading or partnering closely with Analytics, Data, or BI teams; proven ability to interpret complex datasets and drive insight‑based decision‑making.
• Experience applying continuous improvement and operational excellence principles (Lean, Six Sigma) to streamline processes, improve efficiency, and drive measurable business outcomes.
• Experience operating in a matrixed environment, ideally within a high‑growth, multi‑market, or operationally complex organization.
• Previous experience in a Chief of Staff, strategy, transformation, or portfolio leadership role preferred.
• Strong command of analytics, reporting, and data visualization frameworks; ability to translate data into strategies, narratives, and business recommendations.
• Understanding of customer experience measurement (NPS/eNPS, VoC, journey analytics) and marketing/product performance metrics.
• Highly strategic, intellectually curious, and comfortable operating in ambiguity; exceptional communication and storytelling skills for executive audiences.
• Strong relationship‑builder who can influence without authority and navigate complex organizational dynamics.
• Ability to coach and develop team members laterally, elevating thinking, problem‑solving, and execution without direct reporting relationships.
• Skilled at engaging and collaborating with a wide range of personalities, from analytical to creative and operational partners.
• High degree of professionalism, confidentiality, and emotional intelligence.

Success Criteria (First 12 Months)

• Build a reputation as a trusted problem solver who can quickly assess challenges and deliver actionable, high‑impact solutions.
• Successfully demonstrate measurable improvements in operational efficiency and effectiveness through continuous improvement initiatives.
• Establish a highly effective operating rhythm for the SVP and Experience organization.
• Strengthen the connection between Analytics and the Experience leadership team, improving insight quality and speed of decision‑making.
• Support the development and execution of an SVP strategic plan and measurement system that clarifies priorities and drives accountability.

Benefits

• Competitive pay and annual bonus program for all associates.
• Generous PTO including vacation accrual, sick time, volunteer time, and standard and floating holidays.
• 401(k) with company matching contributions.
• Casual dress code and a genuinely great work environment.
• Team events, celebrations, and a culture that values connection.
• Employee Resource Groups: together with Women, Asian Alliance, Black Collective, Juntos, Gen Next, and Open Invitation.
• Career growth paths and learning opportunities — we promote from within.

Salary Range

The salary range for this position is: $130,312.50 - $225,875.00, plus individuals may be eligible for an annual discretionary bonus. Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications, location, and applicable employment laws.

Compensation and Benefits

• Annual bonus program.
• Health, dental, vision, and life insurance.
• Long‑term and short‑term disability insurance.
• Generous paid time off plans, including vacation accrual, sick time, standard holidays, and floating holidays.
• 401(k) with company matching contributions.
• Awesome work environment with casual dress.
• Team events and gatherings (Pre‑ and Post‑Covid).

Equal Employment Opportunity Statement

Invitation Homes is an equal opportunity employer committed to fostering a diverse, inclusive and innovative environment with the best associates. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status or any other factor protected by applicable federal, state or local law. If you have a disability or special need that requires accommodation, please contact us at [e-mail].