Sr. Principal, Planning & Experience

Invitation Homes; Dallas (TX); On-site; USD 130,313 - 225,875; Full time

Benefits offered by this job

Health, dental, vision insurance

401(k) with company matching

Paid time off

Job summary

Invitation Homes is seeking a Sr. Principal, Planning and Experience to advise the SVP, Marketing, Growth and Customer Experience and drive cross-functional roadmaps across Marketing, CX, Product, and Analytics.

The role focuses on accelerating enterprise priorities through data-driven storytelling, executive-ready insights, and a program-management mindset that delivers measurable improvements in customer experience and operational excellence.

Qualifications

• 8–10+ years of progressive experience in Customer Experience, Marketing, Strategy, Analytics, Digital Product, or related fields.
• Experience leading or partnering with Analytics, Data, or BI teams; ability to interpret complex datasets and drive insight-based decision-making.
• Experience applying Lean Six Sigma and continuous improvement principles.
• Experience operating in a matrixed, multi-market, high-growth organization.
• Past role in Chief of Staff, strategy, or portfolio leadership preferred.

Responsibilities

• Serve as trusted advisor to the SVP; translate priorities into actionable roadmaps.
• Partner with Analytics to create a unified insights ecosystem and inform executive decisions.
• Identify trends and opportunities, synthesize findings into business cases.
• Lead operating cadence, quarterly reviews, and cross-functional coordination across Marketing, CX, Product, and Ops.
• Direct strategic programs and enterprise-wide initiatives to improve satisfaction and efficiency.
• Develop executive communications and support executive meetings and change management.

Skills

Strategic leadership

Advisory skills

Analytics & data storytelling

Communication

Stakeholder management

Problem solving

Education

8-10+ years experience

Job description

Invitation Homes owns and operates homes across 16 top U.S. markets, using smart home technology and a focus on resident experience.

The Role

The Sr. Principal, Planning and Experience is a strategic advisor, integrator, and execution leader responsible for amplifying the impact of the SVP, Marketing, Growth and Customer Experience across the enterprise.

Strategic Leadership & Advisory

• Serve as a trusted advisor and strategic thought partner to the SVP.
• Help shape and drive the Experience organization’s strategic agenda, ensuring clarity, prioritization, and cross‑functional alignment.
• Translate enterprise priorities into actionable roadmaps for Marketing, CX, Product, and Analytics teams.
• Prepare executive‑level insights, recommendations, and narratives for senior leadership and external stakeholders.

Analytics, Insights & Decision Enablement

• Partner with the Analytics & Reporting function to drive a unified insights ecosystem supporting SVP priorities.
• Translate analytical outputs into clear storylines and recommendations that influence executive decision‑making and drive alignment across diverse stakeholders.
• Identify key trends, performance risks, and opportunities using customer, operational, financial, and digital product data; synthesize findings into actionable recommendations and business cases.
• Ensure reporting, dashboards, and measurement frameworks align to strategic objectives and OKRs.

Continuous Improvement & Operational Excellence

• Apply continuous improvement methodologies (Lean, Six Sigma) to assess business processes, identify inefficiencies, and recommend scalable solutions.
• Rapidly diagnose challenges across functions and develop data‑driven proposals to improve performance, efficiency, and customer outcomes.
• Partner with cross‑functional teams to implement process improvements and track measurable impact.
• Promote a culture of continuous improvement, accountability, and operational rigor across the Experience organization.

Experience Organization Operations

• Drive the Experience organization’s operating cadence, including quarterly business reviews, strategic planning, goal setting, and performance management.
• Drive cross‑functional coordination across Marketing, CX, Product, and Ops to ensure consistent execution and collaboration.
• Help shape and implement standards, governance models, and feedback loops to ensure operational health and organizational clarity.

Program & Portfolio Execution

• Lead strategic programs and enterprise‑wide initiatives aligned with SVP priorities.
• Manage key customer experience transformation initiatives, ensuring measurable improvements in satisfaction, retention, and operational efficiency.
• Support resource allocation, budget tracking, and prioritization for major SVP‑sponsored programs and product investments.
• Operate as a flexible, high‑impact problem solver across the business.

Communications & Stakeholder Engagement

• Develop executive communications, narratives, and presentations that reinforce SVP strategic priorities.
• Support the SVP in select executive meetings and cross‑functional forums.
• Support change management efforts to ensure enterprise buy‑in and adoption of Experience‑driven initiatives.

What You Bring

Education & Experience

• 8‑10+ years of progressive experience in Customer Experience, Marketing, Strategy, Analytics, Digital Product, or related fields.
• Experience leading or partnering closely with Analytics, Data, or BI teams; ability to interpret complex datasets and drive insight‑based decision‑making.
• Experience applying continuous improvement and operational excellence principles (Lean, Six Sigma).
• Experience operating in a matrixed environment within a high‑growth, multi‑market, or operationally complex organization.
• Previous experience in a Chief of Staff, strategy, transformation, or portfolio leadership role preferred.

Technical & Analytical Competencies

• Strong command of analytics, reporting, and data visualization frameworks.
• Ability to translate data into strategies, narratives, and business recommendations.
• Understanding of customer experience measurement (NPS/eNPS, VoC, journey analytics) and marketing/product performance metrics.

Leadership & Behavioral Competencies

• Highly strategic, intellectually curious, and comfortable operating in ambiguity.
• Exceptional communication and storytelling skills, with comfort in executive audiences.
• Strong relationship‑builder who can influence without authority and navigate complex organizational dynamics.
• Ability to coach and develop team members laterally, elevating thinking, problem‑solving, and execution without direct reporting relationships.
• Skilled at engaging and collaborating with a wide range of personalities, from highly analytical to creative and operational partners.
• High degree of professionalism, confidentiality, and emotional intelligence.

Success Criteria (First 12 Months)

• Build a reputation as a trusted problem solver who can quickly assess challenges and deliver actionable, high‑impact solutions.
• Demonstrate measurable improvements in operational efficiency and effectiveness through continuous improvement initiatives.
• Establish a highly effective operating rhythm for the SVP and Experience organization.
• Strengthen the connection between Analytics and the Experience leadership team, improving insight quality and speed of decision‑making.
• Support the development and execution of an SVP strategic plan and measurement system that clarifies priorities and drives accountability.

Compensation and Benefits

Salary Range: $130,312.50 – $225,875.00 (plus eligibility for an annual discretionary bonus). Actual compensation will depend on skills, experience, qualifications, location, and applicable employment laws.

• Annual bonus program.
• Health, dental, vision, and life insurance.
• Long‑term and short‑term disability insurance.
• Generous paid time off, including vacation accrual, sick time, standard holidays, and floating holidays.
• 401(k) with company matching contributions.
• Casual dress code and a supportive work environment.
• Team events, celebrations, and a culture that values connection.
• Employee Resource Groups including Women, Asian Alliance, Black Collective, Juntos, Gen Next, and Open Invitation.
• Career growth paths and learning opportunities – promotion from within.

Equal Employment Opportunity Statement

Invitation Homes is an equal opportunity employer committed to fostering a diverse, inclusive, and innovative environment. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or any other factor protected by applicable federal, state, or local law. If you have a disability or special need that requires accommodation, please contact [e-mail].