Sr Principal Information Systems Engineer

dynaTrace software GmbH; United States; Remote; USD 120,000 - 150,000; Full time

Job summary

As a Lead Architect in the Center of Excellence at a leading software company, you will drive customer success and adoption of Dynatrace. This role involves technical leadership, collaboration with stakeholders, and the development of best practices to enhance customer engagement. You will work with cutting-edge technologies and be part of a diverse international team, focusing on innovation and growth.

Benefits

Career development program

Innovative work environment

Diverse international team

Qualifications

• 5+ years experience as a consultant or architect in technical teams.
• Experience with cloud technologies and enterprise software sales process.

Responsibilities

• Drive growth and success with customer usage of Dynatrace.
• Provide technical leadership and mentorship within Dynatrace ONE.
• Develop and promote best practices for use across Dynatrace.

Skills

Communication

Analytical Skills

Problem Solving

Education

Technical degree

Tools

Dynatrace Platform

Datadog

Splunk

Job description

Your role at Dynatrace

The Center of Excellence team is responsible for increasing the ability to scale platform expertise across the entire Dynatrace ONE function (Post Sales organization at Dynatrace). Focused on topics that drive Dynatrace value, adoption, and retention with customers, the Center of Excellence acts as a point of contact for Dynatrace ONE for specialized customer engagements, proliferation of best practices, and driving key enablement activities. The Center of Excellence engages in cross-functional collaborative activities to ensure that all departments within Dynatrace ONE have the right tools and knowledge to further drive customer success.

As a Lead Architect in the Center of Excellence team, you will take on a technical leadership role as a scaling agent of expertise. You will play a pivotal role in driving growth and success with our customers’ usage of Dynatrace within specific areas such as logs, security, developer observability, business analytics, and digital experience management. You will ensure adoption and customer success through working with customers, knowledge transfer, best practices documentation, and enablement activities. You will own all aspects of a mission-critical topic, serve as a Subject Matter Expert, and define best practices with stakeholders to scale specialized expertise within Dynatrace ONE. You will also provide best practices to the rest of the CoE, define technical standards for design, and establish operating standards to track the success of the CoE.

What will help you succeed

• Collaborate with stakeholders within Dynatrace ONE, Product Management, and other technical teams
• Act as a PoC for non-CoE stakeholders
• Provide Subject Matter Expertise on mission-critical topics
• Own topics, create required deliverables for scaling expertise, and drive asset creation
• Develop, document, and promote best practices, reference models, and solution methodologies for use across Dynatrace ONE
• Provide technical leadership and mentorship within Dynatrace ONE, supporting skill development and knowledge sharing
• Assess and recommend new technologies, tools, and frameworks to enhance customer engagement
• Lead or support customer engagements and pilots with existing account teams
• Support scaling of expertise to broader Dynatrace ONE teams
• Contribute to thought leadership assets and activities
• Provide technical leadership to a team of experts
• Design, implement, and uphold best practices on CoE solutions, coordinate collaboration, and communicate with Product Sponsors on vision and roadmap

Requirements

• Technical degree (e.g., Computer Science, Computer Engineering) or relevant work experience
• 5+ years experience as a consultant or architect in highly technical, agile teams
• 5+ years experience with the Dynatrace Platform or similar technologies (e.g., Datadog, Splunk)
• Experience with deployment automation, scripting, and methods
• Experience with enterprise software sales process (preferred)
• Experience with cloud technologies (IaaS, PaaS, containers, Serverless)
• Experience with cloud-native application design
• Experience with modern software engineering processes
• Excellent communication skills (written, oral, presentation)
• Strong analytical and problem-solving skills, with ability to engage technical and non-technical stakeholders
• Experience with developing and promoting best practices, methodologies, and governance frameworks
• Ability to work independently, collaborate across departments, and manage multiple work streams
• Ability to present solutions to diverse audiences, including C-level executives
• Willingness to travel up to 25%
• Dynatrace certified Associate

Management Responsibilities

• This role does not have direct reports
• Responsible for evaluating candidates and contributing to onboarding and enablement of new resources

Why you will love being a Dynatracer

• Work on a product that creates real value for large enterprises and end customers globally
• Engage with the latest technologies and innovation at scale
• Be part of a team that values out-of-the-box thinking and pushing boundaries
• Enjoy an environment fostering innovation, collaboration, and growth
• Access a unique career development program tailored to your potential and strengths
• Be part of a diverse, international team with English as the corporate language
• Experience a culture shaped by diverse personalities and backgrounds