Sr. Principal, Customer Program Manager

d-Matrix; United States; Hybrid; USD 140,000 - 190,000; Full time

Job summary

d-Matrix, a leader in AI hardware and software, seeks a Customer Program Manager to drive end-to-end programs from ideation to launch. You will identify dependencies, manage milestones, and track progress with cross-functional teams.

Ideal candidates bring 10+ years in software/systems engineering or program management in AI domains, strong communication, and a proven ability to lead complex hardware/software projects. Hybrid work in Santa Clara, CA.

Qualifications

• Bachelor's degree in engineering, computer science, or related field with 10+ years of experience in software/systems engineering or product/program management in AI hardware/software domains.
• MS degree preferred in engineering, computer science, or related field with 10+ years of experience in similar roles.
• Strong knowledge of AI hardware technologies, architectures, and applications.
• Excellent project management, communication, and collaboration skills.
• Experience in customer-facing roles and managing complex programs with multiple stakeholders.

Responsibilities

• Develop and manage end-to-end project plans and ensure on-time delivery across ideation, design, development, testing, implementation, and post-implementation phases.
• Define and track key performance indicators and quality metrics.
• Articulate project status, risks, and dependencies to stakeholders.
• Identify and resolve technical issues and organizational bottlenecks affecting delivery or quality.
• Be a trusted partner and collaborate with cross-functional teams; lead technical discussions and drive decisions.

Skills

Project management

Cross-functional collaboration

Stakeholder management

AI hardware knowledge

Education

Bachelor's degree in engineering/computer science

MS degree in engineering/computer science

Tools

Agile / Scrum / Kanban

PM tools (JIRA/Confluence)

Job description

At d-Matrix, we are focused on unleashing the potential of generative AI to power the transformation of technology. We are at the forefront of software and hardware innovation, pushing the boundaries of what is possible.Our culture is one of respect and collaboration.

We value humility and believe in direct communication.Our team is inclusive, and our differing perspectives allow for better solutions.We are seeking individuals passionate about tackling challenges and are driven by execution. Ready to come find your playground? Together, we can help shape the endless possibilities of AI.

Location:

Hybrid, working onsite at our Santa Clara, Ca headquarters 3-5 days per week.

Customer Program Manager

In this role, you will enable flawless execution of our AI hardware and software products from ideation to launch. As a ‘Technical’ PM, you will be adept at identifying dependencies and technical risks that affect the program. As a ‘Program Manager’ you will be developing execution plans, creating milestones, and tracking progress.

What You Will Do:

• Develop and manage end-to-end project plans and ensure on-time delivery. Provide hands‑on program management during analysis, design, development, testing, implementation, and post‑implementation phases.

• Define and track key performance indicators and quality metrics.

• Articulate project status, risks, and dependencies to stakeholders.

• Identify and resolve technical issues, organizational‑wide challenges and bottlenecks that may affect product delivery or quality.

• Be a trusted partner and collaborate with cross‑functional teams, lead technical discussions and drive sound decisions.

• Partner with Product Management and Engineering to define needs to support strategic planning and execution as well as program requirements, resourcing and scope.

• Develop processes and frameworks that facilitate product‑related goal setting, decision making, and business impact.

What You Will Bring:

• Bachelor's degree in engineering, computer science, or related field least 15+ years of industry experience in software / systems engineering, or product technical product/program management, preferably in the AI hardware/software domain OR MS degree preferred in engineering, computer science, or related field least 10+ years of industry experience in software / systems engineering, or product technical product/program management, preferably in the AI hardware/software domain

• Strong knowledge of AI hardware technologies, architectures, and applications

• Excellent project management, communication, and collaboration skills

• Experience in customer‑facing roles

Preferred Qualifications

• Master's degree or PhD in engineering, computer science, or related field

• Certification in project management methodologies such as Agile, Scrum, or Kanban

• Experience in leading complex and large‑scale hardware/software projects with multiple stakeholders and dependencies

• Ability to influence and negotiate with senior leaders and external partners

• Experience with cross‑functional collaboration including product management and engineering to drive product impact.

Equal Opportunity Employment Policy

d-Matrix is proud to be an equal opportunity workplace and affirmative action employer. We’re committed to fostering an inclusive environment where everyone feels welcomed and empowered to do their best work. We hire the best talent for our teams, regardless of race, religion, color, age, disability, sex, gender identity, sexual orientation, ancestry, genetic information, marital status, national origin, political affiliation, or veteran status. Our focus is on hiring teammates with humble expertise, kindness, dedication and a willingness to embrace challenges and learn together every day.

d-Matrix does not accept resumes or candidate submissions from external agencies. We appreciate the interest and effort of recruitment firms, but we kindly request that individual interested in opportunities with d-Matrix apply directly through our official channels. This approach allows us to streamline our hiring processes and maintain a consistent and fair evaluation of al applicants. Thank you for your understanding and cooperation.