Sr. Preventative Maintenance Program Manager, WWGS - Facility Operations Support

Amazon

Jersey City (NJ)

On-site

USD 127,000 - 185,000

Full time

39 hours ago

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Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Parental leave

Job summary

Amazon's Worldwide Grocery Stores Growth & Development team seeks a Sr. Preventative Maintenance Program Manager to lead comprehensive maintenance programs across retail grocery operations.

You will design, implement, and manage maintenance across refrigeration, HVAC, electrical, plumbing, and store equipment, coordinating with cross-functional teams to optimize uptime and safety. The role emphasizes on-site leadership, data-driven decision making, and collaboration with Operations, Facilities,

Qualifications

5+ years of program or project management experience.
Experience using data and metrics to drive improvements.
Experience owning program strategy and communicating results to senior leadership.

Responsibilities

Design and implement preventative maintenance programs for refrigeration, HVAC, electrical, plumbing, and store equipment.
Develop maintenance schedules and SOPs to maximize equipment lifespan and reduce downtime.
Create asset management databases tracking inventory, maintenance history and performance.
Establish KPIs to measure program effectiveness and drive improvement.
Manage relationships with vendors and contractors and oversee SLAs.

Skills

Program management

Data-driven improvements

End-to-end delivery

Leadership & communication

Education

Bachelor's degree in business/operations or related field

Tools

CMMS

AI tools

Job description

Amazon's Worldwide Grocery Stores (WWGS), Growth & Development team is searching for a Sr. Preventative Maintenance Program Manager to join our Facility Operations Support team. In this role, you will be responsible for developing, implementing, and managing comprehensive preventative maintenance programs across retail grocery operations. The Sr. Preventative Maintenance PM ensures optimal equipment performance, minimizes downtime, reduces operational costs, and maintains compliance with safety and regulatory standards.

Key job responsibilities

Program Development & Management

Design and implement preventative maintenance programs for refrigeration systems, HVAC, electrical systems, plumbing, and store equipment across multiple retail grocery locations.
Develop maintenance schedules, standard operating procedures, and best practices to maximize equipment lifespan and minimize unplanned downtime.
Create and maintain comprehensive asset management databases tracking equipment inventory, maintenance history, and performance metrics.
Establish key performance indicators (KPIs) to measure program effectiveness and drive continuous improvement.

Vendor & Contractor Management

Manage relationships with third-party maintenance vendors and contractors, ensuring service level agreements are met.
Negotiate contracts and pricing for maintenance services while maintaining quality standards.
Conduct vendor performance reviews and implement corrective actions when necessary.
Coordinate emergency repair services and ensure rapid response protocols are in place.

Budget & Cost Management

Develop and manage annual preventative maintenance budgets across assigned locations.
Analyze maintenance costs and identify opportunities for cost reduction without compromising quality or safety.
Track and report on maintenance expenditures, providing variance analysis and recommendations.
Evaluate return on investment for equipment upgrades and replacement decisions.

Compliance & Safety

Ensure all maintenance activities comply with local, state, and federal regulations including OSHA, EPA, and FDA requirements.
Maintain documentation for regulatory audits and inspections.
Implement safety protocols for maintenance activities and ensure contractor compliance.
Coordinate with Environmental Health & Safety teams on incident investigations and corrective actions.

Cross-Functional Collaboration

Partner with Store Operations, Facilities, and Real Estate teams to align maintenance programs with business objectives.
Collaborate with Store Managers to address location-specific maintenance needs and concerns.
Work with Finance teams on capital planning and equipment replacement strategies.
Communicate program updates and performance metrics to senior leadership.

Technology & Innovation

Leverage computerized maintenance management systems (CMMS) to optimize scheduling and tracking.
Identify and implement new technologies to improve maintenance efficiency and equipment monitoring.
Evaluate predictive maintenance solutions and IT sensors for proactive equipment management.
Drive digital transformation initiatives within the maintenance function.

A day in the life

Balance strategic program management with tactical problem-solving.
Spend approximately 40% of time on site visits, 30% on vendor/contractor management, 20% on data analysis and reporting, and 10% on compliance and documentation.
Manage competing priorities across multiple locations simultaneously.
Make quick decisions on repair vs. replace trade-offs.
Build strong relationships with Store Managers, vendors, and cross-functional partners.
Drive continuous improvement through data analysis and process optimization.

About The Team

The Facilities Operations Team works to balance two priorities. First, we provide team members and customers with best-in-class support, maximizing equipment uptime, ensuring stores are safe and clean, and maintaining consistently high customer experience across all locations as it relates to day-to-day repair & maintenance work order activity. We also ensure our facilities maintain regulatory compliance related to our building systems, hazardous materials, energy usage, permits and permits/licensing related to these systems. Second, we need to deliver this level of service while minimizing cost and maintaining compliance. These priorities form the foundation of our mission.

Basic Qualifications

5+ years of program or project management experience
Experience using data and metrics to determine and drive improvements
Experience owning program strategy, end to end delivery, and communicating results to senior leadership

Preferred Qualifications

Bachelor's degree in business, operations, human resources, adult education, organizational development, instructional design or related field
2+ years of driving process improvements experience
Experience designing, implementing, and scaling upskilling, apprenticeship, or workforce development programs across large-scale operations or corporate environments, including forecasting workforce needs and leveraging analytics to drive program decisions
Knowledge of general AI tools

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave.

Base Salary Range and Location Compensation