Sr. Practice Assistant

Mass General Brigham Incorporated.; Waltham (MA); On-site; USD 26,684 - 38,173; Full time

Job summary

Mass General Brigham Incorporated is seeking a Sr. Practice Assistant for the MGH Outpatient Surgical Center in Waltham. This role involves supporting patients and providers in a fast-paced environment, handling scheduling, coordination, and patient reception to ensure excellent care.

Ideal candidates should have 3-5 years office experience, strong technology skills, and an ability to manage multiple tasks effectively. The position offers competitive pay and comprehensive benefits.

Qualifications

• 3-5 years office experience required.
• Ability to handle non-routine calls and solve routine issues.
• Well organized with good time management skills.

Responsibilities

• Perform administrative duties related to patient visits.
• Make patient appointments and maintain appointment records.
• Acts as 'Super User' for scheduling, registration, and billing systems.

Skills

Advanced Outlook

MS Word

MS Excel

MS PowerPoint

Office operations knowledge

Effective communication

Time management

Document proofreading and editing

Education

High School Diploma or Equivalent

Job description

## Sr. Practice AssistantApplyremote type: Onsitelocations: Waltham-MAtime type: Full timeposted on: Posted Todayjob requisition id: RQ4071495Site: The General Hospital CorporationMass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.**Job Summary**Sr. Practice Assistant – MGH Outpatient Surgical Center (Waltham) Join the MGH Outpatient Surgical Center in Waltham as a Sr. Practice Assistant, a key front-desk role supporting patients, providers, and surgical operations in a fast-paced ambulatory surgery environment. This position is responsible for patient reception, administrative coordination, and operating room (OR) scheduling, helping to ensure efficient daily surgical workflows and an exceptional patient experience. The role offers a unique rotating schedule, with team members alternating between 5:30 AM–2:00 PM and 7:30 AM–4:00 PM shifts, Monday through Friday. Ideal candidates are highly organized, customer-service focused, and thrive in a collaborative healthcare setting. Summary Performs administrative functions to support smooth and efficient clinical service and practice operations. Performs administrative duties related to patient visits including scheduling, check-in, check-out duties (performs all duties of the other levels at highest proficiency level). Make patient appointments and maintain appointment records. Assist callers with routine inquiries and triage matters appropriately. Process patient billing forms and scan documents to patient medical record (EPIC). Acts as "Super User" for scheduling, registration and billing systems. Provides assistance and training to others in these areas. May perform more complex or specialized functions (i.e. surgical scheduling, schedule changes/blocking) at more advanced competency level. Handles, screens and/or takes messages related to prior authorizations, provider questions, prescription refills, and test results. Additional responsibilities as assigned. Hourly rates starting at $22.00**Qualifications****Education** High School Diploma or Equivalent required Can this role accept experience in lieu of a degree? No **Experience** 3-5 years office experience required **Knowledge, Skills and Abilities** - Strong technology and MS Office skills – Advanced Outlook, Word, Excel, PowerPoint Knowledge of office operations and standards and understanding of office procedures including filing, copying, scanning, printing and faxing. - Ability to use phone system and manage more non-routine phone calls and solve routine issues as appropriate. - Communicating effectively in writing as appropriate for the needs of the audience and talking to others to convey information effectively. - Understanding written sentences and paragraphs in work related documents, to correspond and communicate with others clearly and effectively (including composing/editing e-mail, memos and letters), and to take complete and accurate messages. - Managing one's own time and the time of others. - Well organized and good time management skills to manage multiple tasks effectively, follow established protocols, and work within systems. - Ability to proofread and edit written documents.**Additional Job Details (if applicable)****Remote Type**Onsite**Work Location**52 Second Avenue**Scheduled Weekly Hours**40**Employee Type**Regular**Work Shift**Day (United States of America)**Pay Range**$19.37 - $27.71/Hourly**Grade**4At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.