Sr. Practice Assistant

The General Hospital Corporation; Waltham (MA); On-site; USD 27,000 - 38,000; Full time

Benefits offered by this job

Free parking

Great benefits

Job summary

The General Hospital Corporation in Waltham is seeking a Senior Practice Assistant to support patients through their care experience and help the practice run smoothly in a fast-paced clinical environment. This 100% on-site role offers free parking and comprehensive benefits.

Requirements include a High School Diploma, 3–5 years of office experience, and strong MS Office proficiency (Outlook, Word, Excel, PowerPoint). EPIC experience is a plus.

Qualifications

• High School Diploma or Equivalent required.
• 3–5 years of office experience required.
• Strong technology and MS Office skills.
• Advanced Outlook, Word, Excel, PowerPoint.

Responsibilities

• Performs administrative duties related to patient visits including scheduling, check-in, check-out duties.
• Make patient appointments and maintain appointment records.
• Assist callers with routine inquiries and triage matters appropriately.
• Process patient billing forms and scan documents to patient medical record (EPIC).
• Acts as "Super User" for scheduling, registration and billing systems. Provides assistance and training to others in these areas.
• May perform more complex or specialized functions (i.e. surgical scheduling, schedule changes/blocking) at more advanced competency level.
• Handles, screens and/or takes messages related to prior authorizations, provider questions, prescription refills, and test results.
• Additional responsibilities as assigned.

Skills

MS Office

Outlook

Word

Excel

PowerPoint

Education

High School Diploma or Equivalent

Tools

EPIC

Job description

Site: The General Hospital Corporation

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

Bring your experience and exceptional customer service skills to the MGB Cancer Institute in Waltham. As a Senior Practice Assistant, you'll play an important role in supporting patients throughout their care experience while helping the practice run smoothly and efficiently. This role is ideal for someone who is organized, dependable, and comfortable working in a fast-paced clinical environment. This Monday-Friday, 100% on-site position offers free parking, great benefits, and the chance to be part of a team committed to outstanding patient care.

Essential Functions

• Performs administrative duties related to patient visits including scheduling, check-in, check-out duties (performs all duties of the other levels at highest proficiency level).
• Make patient appointments and maintain appointment records.
• Assist callers with routine inquiries and triage matters appropriately.
• Process patient billing forms and scan documents to patient medical record (EPIC).
• Acts as "Super User" for scheduling, registration and billing systems. Provides assistance and training to others in these areas.
• May perform more complex or specialized functions (i.e. surgical scheduling, schedule changes/blocking) at more advanced competency level.
• Handles, screens and/or takes messages related to prior authorizations, provider questions, prescription refills, and test results.
• Additional responsibilities as assigned.

The posted salary reflects the starting range for this position. Actual compensation will be based on the selected candidate's qualifications, including experience, education, and relevant skills.

Qualifications

Education

High School Diploma or Equivalent required

Can this role accept experience in lieu of a degree? No

Experience

3-5 years office experience required

Knowledge, Skills and Abilities

• Strong technology and MS Office skills
• Advanced Outlook, Word, Excel, PowerPoint.
• Knowledge of office operations and standards and understanding of office procedures, including filing, copying, scanning, printing, and faxing.
• Ability to use the phone system, manage more non-routine phone calls, and solve routine issues as appropriate.
• Communicating effectively in writing as appropriate for the needs of the audience and talking to others to convey information effectively.
• Understanding written sentences and paragraphs in work-related documents, corresponding and communicating with others clearly and effectively (including composing/editing e-mails, memos, and letters), and taking complete and accurate messages.
• Managing one's own time and the time of others.
• Well-organized and good time management skills to manage multiple tasks effectively, follow established protocols, and work within systems.
• Ability to proofread and edit written documents.

Additional Job Details (if applicable)

• Remote Type
  Onsite
• Work Location
  52 Second Avenue
• Pay Range
  $19.37 - $27.71/Hourly
• Grade
  4

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth.

EEO Statement

1200 The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To