Sr. Platform Engineer & Directory Services

Ahold Delhaize USA; Chicago (IL); Hybrid; USD 92,000 - 139,000; Full time

Job summary

Ahold Delhaize USA is seeking a Sr. Platform Engineer & Directory Services to lead technology solutions for digital media devices. This role involves project management from inception to completion, ensuring timely delivery and adherence to business needs. The ideal candidate will have strong communication skills and a background in technology, particularly in Active Directory and cloud solutions. The position offers a hybrid work schedule and opportunities for professional growth.

Qualifications

• 5+ years of relevant experience in technology.
• Experience in an advanced role or technical capacity.
• Guiding and mentoring team members.

Responsibilities

• Provide expertise in technology solutions to meet business needs.
• Accountable for timely project delivery within budget.
• Lead remediation efforts across the Active Directory environment.

Skills

Communication

Collaboration

Attention to detail

Education

Bachelor's Degree in Computer Science

Master's Degree in relevant field

Tools

ServiceNow

Microsoft Office

Ping Castle

Job description

Address: USA-IL-Chicago-300 South Riverside Plaza

Store Code: Infrastructure - Hosting (5118669)

Ahold Delhaize USA, a division of global food retailer Ahold Delhaize, is part of the U.S. family of brands, which includes five leading omnichannel grocery brands - Food Lion, Giant Food, The GIANT Company, Hannaford, and Stop & Shop. Our associates support the brands with a wide range of services, including Finance, Legal, Sustainability, Commercial, Digital and E-commerce, Technology, and more.

Primary Purpose:

The Sr. Platform Engineer & Directory Services has a demonstrated track record of providing expertise and leadership in the design, configuration, and management of all corporate, distribution center, and retail digital media devices and associated supporting services. They are expected to work in a fast-paced and challenging environment leveraging forward-thinking technical engineering expertise in the media device and services area of the enterprise. The Sr. Platform Engineer & Directory Services is responsible for projects from inception to completion including all project artifacts, executive status reports, and supervision of less experienced contributors. This role works on problems of diverse scope where analysis of data requires evaluation of identifiable factors, deep understanding of the business strategy, operations, markets, and key stakeholders.

Our flexible/ hybrid work schedule includes 3 in-person days at one of our core locations and 2 remote days. Our core office locations include Salisbury, NC, Mauldin, SC, Carlisle, PA, Chicago, IL, and Quincy, MA.

Applicants must be currently authorized to work in the United States on a full-time basis.

Duties & Responsibilities:

1. Provide subject matter expertise in the analysis, design, and preparation of technology solutions to meet business needs
2. Recommends components for solutions that will work well together across business domains, partner with domain architect or act as the domain architect to ensure adherence to the architectural roadmap
3. Accountable for projects/applications/infrastructure meeting business needs are delivered in a timely, cost-effective manner considering all budget aspects including total cost of ownership.
4. Ensures project artifacts are developed as required, this includes working with support organizations and suppliers to ensure proper documentation is created and stored in the procedure's manual or document repository.
5. Facilitates/completes the creation of communication plans, ensuring that appropriate information is exchanged among key stakeholders.
6. Develops complete and robust test plans, cases, and scripts, ensures defects are properly resolved and user acceptance is obtained. Ensures the test scripts and defects are entered and tracked in our department tools.
7. Acts as communication point keeping the supplier and business partners informed of infrastructure changes, application changes, data changes, or upcoming implementations and ensures business-specific impacts are addressed.
8. Ensures integration and consideration of assigned business areas against critical business processing, freeze periods, schedule changes, weather events, and significant refresh activities.
9. Thorough understanding of the business strategy, operations, markets, and key stakeholders.
10. Review business processes to understand the capability gaps and opportunities
11. Recommends innovations and business processes/systems simplifications
12. Builds close relationships with the function heads and their teams. Advises these teams on how technology can be used to match or outpace competitor performance.
13. Works as 3rd level support to help resolve issues within the area of responsibility
14. Provides suggestions and leads specific initiatives for improving the way of working in teams and in eliminating technical debt
15. Develops solutions of diverse scope and solves technical problems that impact multiple areas or disciplines.
16. Communicates with internal team members across multiple areas and client team members.
17. Acts as a project/team leader regarding solution design, process, and/or approaches.
18. Acts as a subject matter expert on technology solutions. Delivers high-quality work in cross-functional team environments - often leading technical assessments and responsibilities.
19. Contributes and leads collaborative brainstorming sessions and technical delivery approaches, demonstrating self-led work drive and accountability, often seen as a technical leader and subject matter expert in the space, leading through team empowerment.
20. Leads remediation efforts across the Active Directory environment by interpreting GPOs, reviewing AD groups, and identifying embedded privileges.
21. Utilizes tools like Ping Castle to analyze AD security posture and initiates necessary changes through ServiceNow.
22. Collaborates with third-party providers to implement changes, track progress, and ensure updates are accurately documented.
23. Scripts GPOs and manages privileged accounts in alignment with organizational access policies.
24. Additional job duties may be assigned as needed to meet the needs of the business and support our values.

Qualifications:

• Bachelor's Degree in Computer Science, CIS, or related (or equivalent related work experience).
• 5 or more years of relevant experience in the job or field of technology.
• Experience in an advanced role or technical capacity.
• Experience, directly or indirectly, guiding, mentoring, or training members in relevant technologies, capabilities, or skills.

Preferred Qualifications:

• Master's Degree in relevant field of study, additional trainings or certifications in relevant field of study.
• Experience in Agile teams and/or product/platform-based operating models.
• Strong understanding of Active Directory Users and Computers.
• Proficient in Microsoft Office applications: Outlook, Word, Excel, and PowerPoint.
• Experience with ServiceNow modules including Change Management, Incident Management, and Configuration Management Database (CMDB).
• Attention to detail and ability to manage multiple remediation tasks simultaneously.
• Excellent communication and collaboration skills.
• Experience in retail or grocery.
• Experience in leading teams.

#DICEJobs #LI-hybrid #LI-SS1

Salary Range: $92,640 | $115,800 | $138,960

At Ahold Delhaize USA, we provide services to one of the largest portfolios of grocery companies in the nation, and we're actively seeking top talent. Our team shares a common motivation to drive change, take ownership, and enable our brands to better care for their customers. We thrive on supporting great local grocery brands and their strategies.

We offer an experience where our associates are valued; Diversity, Equity, Inclusion, and Belonging are infused in our business, and our employees are representative of the communities that we serve. We believe in total wellness, which encompasses a blend of physical, financial, and emotional wellness.

We believe in collaboration, curiosity, and continuous learning in all that we think, create, and do. While building a culture where personal and professional growth are just as important as business growth, we invest in our people, empowering them to learn, grow, and deliver at all levels of the business.