Sr. Platform Engineer

Blackhawk Network; United States; Hybrid; USD 89,000 - 121,000; Full time

Job summary

Blackhawk Network is seeking a Platform Engineer to enhance performance through observability tools and Python automation. This role emphasizes designing scalable infrastructure, integrating systems, and providing technical leadership, aimed at elevating reliability practices and continuous improvement within the organization.

Benefits

401k with employer match

Medical, dental, and vision coverage

12 paid holidays

Sick pay accumulation

Parental leave

Life insurance

Disability insurance

Flexible spending accounts

Wellness benefits

Flexible time off

Qualifications

• 7+ years of experience in SRE, DevOps, or Infrastructure Engineering.
• Strong experience with observability and automation.
• Excellent communication skills and a strategic mindset.

Responsibilities

• Design and manage observability systems using New Relic and Grafana.
• Develop and maintain Python automation.
• Collaborate across engineering and operations.

Skills

Observability and monitoring tools

Python

API integration

CI/CD principles

AWS cloud infrastructure

Container orchestration

Event-driven architectures

Service health understanding

Tools

New Relic

Splunk

Grafana

Jira

Jenkins

GitHub

Terraform

CloudFormation

Job description

About Blackhawk Network

Today, through BHN’s single global platform, businesses of all kinds can tap into the world’s largest network of branded payment solutions. BHN helps businesses grow revenue, increase loyalty, motivate and reward their teams, disburse funds and engage consumers. Branded payment solutions include the issuance and distribution of gift cards, egifts, corporate payouts and rewards, along with the technology to deliver these products in seamless, integrated ways. BHN’s network spans the globe with more than 400,000 consumer touchpoints. Learn more at BHN.com.

This position may be performed remotely anywhere within the United States except for the State of Alaska, North Dakota, or South Dakota. Employees located within 50 miles of a BHN office will be considered a "Hybrid" employee and are required to come into the office 2 days per week based on office schedule.

Overview

Blackhawk Network Development Productivity Platform is seeking a driven and visionary Platform Engineer with strong experience in observability tooling, Python automation, and API-based tool integration. In this role, you’ll design and scale reliable infrastructure with a focus on end-to-end observability, continuous delivery pipelines, and the seamless integration of platforms through internal and third-party APIs.This is a role for a builder, leader, and systems thinker—someone who can zoom out to see the whole ecosystem, align engineering practices with strategic goals, and push innovation across teams. You’ll help elevate our reliability practices while enabling data-driven decisions through meaningful integration of monitoring, alerting, and visualization tools.

Responsibilities

• Design, implement, and manage observability systems using New Relic, Splunk, Grafana, and related tools.
• Develop and maintain Python-based automation to improve system visibility, remediation, and scalability.
• Integrate third-party and internal tools via APIs to enable data sharing, visualization, alert routing, and unified dashboards.
• Connect observability platforms with incident management, ticketing, and CI/CD systems (e.g., Jira, Jenkins, GitHub).
• Lead system reliability efforts through SLO/SLI definitions, service health modeling, and performance analytics.
• Own and improve CI/CD pipelines, ensuring automation is resilient and deployments are low-risk and high-confidence.
• Collaborate across engineering and operations to embed observability into the SDLC and improve service ownership.
• Collaborate with SRE and DevOps teams to manage infrastructure-as-code and support container orchestration (e.g., Kubernetes).
• Monitor, debug, and resolve platform performance issues at both application and infrastructure levels.
• Design, develop, and maintain systems that consume and process webhook events from platforms such as Bitbucket, GitHub, Stripe, and AWS.
• Serve as a technical leader and advocate, mentoring team members and influencing architectural direction.
• Proactively identify opportunities for performance, uptime, and integration enhancements across systems.

Qualifications

What You Bring:

• 7+ years of experience in SRE, DevOps, or Infrastructure Engineering roles with a focus on observability and automation.
• Strong experience with observability and monitoring tools: New Relic, Grafana, Splunk, etc.
• Proficiency in Python for scripting, automation, and tooling.
• Extensive experience integrating systems and tools using APIs—fetching, transforming, and representing data across platforms.
• Solid understanding of CI/CD principles and tooling (e.g., Jenkins, GitHub Actions, GitLab CI).
• Experience with AWS cloud infrastructure and infrastructure-as-code (Terraform, CloudFormation).
• Hands-on experience managing containerized environments and infrastructure orchestration.
• Experience with systems handling event-driven architectures, particularly consuming and processing webhook events.
• Strong understanding of service health, distributed systems, and failure modes.
• Ability to lead, influence, and drive initiatives from concept to execution.
• Excellent communication skills and a strategic mindset—you see how pieces fit into the larger puzzle.

Nice to Have:

• Experience with Kubernetes and containerized environments.
• Familiarity with service meshes, API gateways, and distributed tracing (OpenTelemetry).
• Experience integrating alerting, logging, and ticketing workflows across tools.
• Database experience, especially with time-series databases such as InfluxDB or AWS Timestream.

Benefits

Salary Range for all U.S. Residents (excluding Alaska, California, North Dakota, South Dakota): $89,620.00 to $121,000.00

Salary Range for California Residents Only: $115,800.00 to $156,340.00

Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, Blackhawk Network offers benefits including 401k with employer match, medical, dental, vision, 12 paid holidays in the year 2025, sick pay accrual according to state law, parental leave, life insurance, disability insurance, accident and illness insurance, health and dependent care flexible spending accounts, wellness benefits, and flexible time off for all full-time employees.

EEO Statement

Blackhawk Network provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Blackhawk Network believes that diversity leads to strength. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Blackhawk Network encourages applicants with previous criminal records to apply to all positions and, pursuant to the San Francisco and Los Angeles Fair Chance Acts (and other “Fair Chance” laws), Blackhawk Network will consider for employment qualified applicants with arrest and conviction records. For Philadelphia applicants or jobs, please see a copy of Philadelphia’s ordinance on this topic by clicking this link: https://codelibrary.amlegal.com/codes/philadelphia/latest/philadelphia_pa/0-0-0-280104.