Sr. Platform Engineer

Insight; Phoenix (AZ); On-site; USD 110,000 - 165,000; Full time

Job summary

Insight is hiring a Platform Engineer to support AI infrastructure turn-up, validation, and operations. You will focus on the software, network, and systems layer to bring dense compute online, including Linux administration, IP validation, automation workflows, health checks, telemetry, and issue triage.

You will partner with cross-functional teams to ensure acceptance and smooth handoff to customer operations, while contributing to repeatable automation, documentation, and knowledge transfer

Qualifications

• Proficient with Linux command line and administration.
• Solid understanding of IP addressing, routing and network validation.
• Experience with structured troubleshooting across systems, hardware, network and automation layers.
• Exposure to cloud operations, DevOps practices, scripting and orchestration.
• Able to manage ticketing workflows and communicate clearly with customers.

Responsibilities

• Perform Linux turn-up and validation across environments.
• Validate IP addressing, routing, host reachability and service status.
• Troubleshoot issues across hardware, networking, orchestration, and platform dependencies.
• Use runbooks and diagnostics to isolate defects and hand off to operations.
• Collaborate with installation, infrastructure and customer teams to complete acceptance activities.
• Contribute to automation, documentation and knowledge transfer materials.
• Develop familiarity with platform tooling (switch OS, IP management, IPv4/IPv6, BGP, orchestration).
• Support storage integration readiness and deployment orchestration.
• Troubleshoot hardware-adjacent issues using logs and health checks.
• Provide evidence-based replacement recommendations and validate return-to-service.

Skills

Linux basics

Networking fundamentals

Troubleshooting

Cloud operations

DevOps

Scripting

Automation

Orchestration

Ticketing

Customer-facing communication

Tools

Switch OS

IPv4/IPv6

BGP

Job description

Certified as a Great Place to work in 9 Countries in 2025

Fortune 500 Company (No. 447) in 2025

Received 25+ industry and partner awards in the past year

$1.4M+ total charitable contributions in 2024 by Insight globally

Now is the time to bring your expertise to Insight. We are not just a tech company; we are a people‑first company. We believe that by unlocking the power of people and technology, we can accelerate transformation and achieve extraordinary results. As a Fortune 500 Solutions Integrator with deep expertise in cloud, data, AI, cybersecurity, and intelligent edge, we guide organizations through complex digital decisions.

About the role:

The Platform Engineer supports logical turn-up, validation, troubleshooting, automation, and operational readiness for advanced AI infrastructure environments. This role focuses on the software, network, and systems layer that brings dense compute infrastructure online, including Linux administration, network validation, IP addressing, automation workflows, health checks, telemetry, issue triage, and handoff to customer operations teams.

Key Responsibilities:

• Perform logical turn-up activities across Linux systems, network connectivity, management interfaces, automation workflows, and health checks.
• Validate IP addressing, routing readiness, host reachability, service status, logs, telemetry, and deployment readiness.
• Troubleshoot cross-stack issues spanning hardware, cabling, networking, Linux, orchestration, and customer platform dependencies.
• Use structured workflows, ticketing systems, runbooks, and evidence-based diagnostics to isolate and elevate defects.
• Partner with installation, infrastructure, field service, and customer teams to complete acceptance and transition activities.
• Contribute to repeatable automation, documentation, quality checks, and knowledge transfer materials.
• Build working familiarity with platform tooling areas such as switch operating systems, optical circuit switching concepts, IP address management, IPv4/IPv6, BGP, orchestration, automated workflows, deployment services, source-of-truth systems, and issue tracking.
• Support integration readiness for storage dependencies, ticketing workflows, deployment orchestration, service health validation, and return-to-service acceptance.
• Troubleshoot hardware-adjacent platform issues using logs, health checks, management interfaces, telemetry, network validation, and structured diagnostic workflows.
• Confirm whether symptoms indicate software/configuration issues, network reachability problems, cabling defects, environmental dependencies, or field-replaceable hardware failure.
• Provide evidence-based replacement recommendations and post-replacement validation support to confirm return-to-service readiness.

What we're looking for:

• Linux fundamentals and comfort working from the command line.
• Networking fundamentals, including IP addressing, routing concepts, and connectivity validation.
• Structured troubleshooting across systems, hardware, network, and automation layers.
• Cloud operations, DevOps, scripting, automation, or orchestration exposure.
• Ticketing workflow discipline and clear customer-facing communication skills.

Be AmbITious:

This opportunity is not just about what you do today but also about where you can go tomorrow. When you bring your hunger, heart, and harmony to Insight, your potential will be met with continuous opportunities to upskill, earn promotions, and elevate your career.

But what really sets us apart are our core values of Hunger, Heart, and Harmony, which guide everything we do, from building relationships with teammates, partners, and clients to making a positive impact in our communities.

Join us today, your ambITious journey starts here.

Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.

When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the interview process.

At Insight, we celebrate diversity of skills and experience so even if you don't feel like your skills are a perfect match - we still want to hear from you!

Insight does not accept unsolicited resumes from recruiters or employment agencies. Unsolicited resumes will be treated as direct applications from the candidate, and recruiters or agencies who submit candidates for this position without a prior, written vendor agreement will not be eligible for any form of compensation, even if the candidate is hired.

Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.

Insight does not accept unsolicited resumes from recruiters or employment agencies. Unsolicited resumes will be treated as direct applications from the candidate, and recruiters or agencies who submit candidates for this position without a prior, written vendor agreement will not be eligible for any form of compensation, even if the candidate is hired.