Sr Pharmacy Technician

Fresenius Medical Care; Lake Bluff (IL); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading healthcare provider is seeking a Sr. Pharmacy Technician to support patients and healthcare staff by ensuring timely processing of prescription requests and maintaining database accuracy. The ideal candidate will possess excellent organizational and communication skills, alongside required certifications. This position offers competitive hourly pay and a comprehensive benefits package, emphasizing teamwork and customer service.

Benefits

Medical insurance

Dental insurance

Vision insurance

401(k) with company match

Paid time off

Parental leave

Qualifications

• Must have 2 - 4 years of related experience.
• PTCB certification or ability to pass the examination is required.
• Must meet current pharmacy technician requirements.

Responsibilities

• Maintain customer database in compliance with policies.
• Process prescription requests and patient data.
• Serve as primary contact for patient requests.

Skills

Detail oriented

Analytical skills

Organizational skills

Strong interpersonal skills

Customer service skills

Communication skills

Education

High School Diploma

Associate's Degree

Tools

Word processing applications

Spreadsheet applications

Email applications

Job description

PURPOSE AND SCOPE:

The Sr. Pharmacy Technician provides high level support to patients, nurses, pharmacists and other healthcare staff to effectively process and provide relevant information within the assigned function(s). The incumbent ensures all activities are performed in compliance with company policies and procedures, pharmacy regulations and other regulatory requirements.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

• Ensure customer database is maintained in a timely and accurate manner in compliance with all applicable company policies and procedures; analyzing and reporting data integrity and accuracy as necessary.
• Process prescription requests; inputting patient prescription and demographic data in applicable systems as required.
• Serve as the primary point of contact for patients and/or healthcare providers to ensure the facilitation of diverse customer requests; collaborating with cross-divisional teams in the coordination of customer service orders in a timely and accurate manner.
• Serve as subject matter expert (SME) by providing support to additional staff, cross-divisional teams and customers in the resolution of outstanding issues within the assigned function(s).
• Mentor other staff as applicable.
• Assist with various projects as assigned by direct supervisor.
• Other duties as assigned

Additional responsibilities may include focus on one or more departments or locations. See applicable addendum for department or location specific functions.

PHYSICAL DEMANDS AND WORKING CONDITIONS:

The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Must be available for inclusion in after hour's on-call program.

EDUCATION:

High School Diploma required; Associate's Degree desirable

EXPERIENCE AND REQUIRED SKILLS:

• 2 - 4 years' related experience.
• Pharmacy Technician Certification Board (PTCB) certification or ability to successfully pass the PTCB examination required.
• Meet necessary current pharmacy technician requirements.
• Detail oriented with strong analytical and organizational skills.
• Strong computer skills with advanced proficiency in word processing, spreadsheet and email applications.
• Adaptable to a fast-paced environment with changing priorities, tasks and client conditions.
• Strong interpersonal skills with the ability to work cohesively within a team environment.
• Great leadership skills with the ability to influence diverse audiences through diplomacy and tact.
• Excellent customer service skills with a positive, enthusiastic and energetic attitude.
• Strong oral and written communication skills to effectively communicate with all levels of management.

The rate of pay for this position will depend on the successful candidate’s work location and qualifications, including relevant education, work experience, skills, and competencies.

Hourly Rate: $18.00 - $28.00

Non-Bonus Eligible Positions: include language below.
Benefit Overview: This position offers a comprehensive benefits package including medical, dental, and vision insurance, a 401(k) with company match, paid time off, parental leave.

Bonus Eligible Positions – include language below.
Benefit Overview: This position offers a comprehensive benefits package including medical, dental, and vision insurance, a 401(k) with company match, paid time off, parental leave and potential for performance-based bonuses depending on company and individual performance.

EO/AA Employer: Minorities/Females/Veterans/Disability/Sexual Orientation/Gender Identity

Fresenius Medical Care North America maintains a drug-free workplace in accordance with applicable federal and state laws.