Sr. Pharmacy Performance & Operations Specialist

GEHA Health; United States; Remote; USD 82,000 - 103,000; Full time

Benefits offered by this job

Health benefits

401(k) company match

Paid Time Off

Hybrid/remote options

Job summary

G.E.H.A is a nonprofit member association delivering FEHB/PSHB pharmacy benefits to federal employees and families. The Sr.

Pharmacy Performance & Operations Specialist leads PBM performance, contractual compliance, and operational execution, serving as the primary liaison to the PBM and providing data-driven insights for strategic decisions. This remote role requires strong analytical, regulatory, and executive communication skills, with responsibility for governance, reporting, and issue

Qualifications

• Bachelor’s degree in healthcare administration, Pharmacy, Business Administration, Public Health, or related field.
• 5+ years of progressive experience in pharmacy operations, PBM, health plan operations, or federal health program administration (FEHB/PSHB).
• FEHB/PSHB program knowledge and regulatory expectations.
• Analytical and reporting skills with MS Office and dashboard building.
• Contract interpretation to apply terms to operations.
• Strong problem-solving and communication abilities.
• Attention to detail and cross-functional collaboration with PBM and regulators.
• Executive communication translating PBM/financial/regulatory concepts into insights.

Responsibilities

• Oversee PBM contract performance to ensure guarantees and federal requirements.
• Prepare annual pharmacy benefit changes for FEHB/PSHB programs.
• Develop division reports, dashboards, and executive presentations.
• Manage PBM contractual credits, reporting, validation, and QA.
• Enforce PBM contractual obligations and regulatory requirements.
• Serve as SME for pharmacy benefits including design and configuration.
• Draft and coordinate PBM performance-related letters and actions.
• Support contract governance, reviews, escalations, and resolution tracking.
• Monitor call center performance and identify improvement opportunities.
• Track eligibility changes and population shifts affecting performance.
• Identify gaps and develop corrective action plans.
• Review pharmacy-related customer success content for accuracy.
• Respond to audits with documentation and readiness.

Skills

PBM knowledge

Analytical skills

Contract interpretation

Regulatory knowledge

Communication skills

Dashboard reporting

Cross-functional collaboration

Education

Bachelor’s degree in healthcare/admin/pharma

Tools

Tableau

Power BI

Excel

Job description

Government Employees Health Association, Inc. (G.E.H.A) is a nonprofit member association that provides health and dental benefits that millions of federal employees and retirees, military retirees and their families have counted on since 1937. Offering one of the largest health and dental benefit provider networks available to federal employees in the United States, G.E.H.A empowers health and wellness by meeting its members where they are, when they need care.

G.E.H.A has one mission: To empower federal workers to be healthy and well.

The Sr. Pharmacy Performance & Operations Specialist is responsible for oversight, performance management, and operational execution of G.E.H.A’s FEHB and PSHB pharmacy programs. This role owns PBM performance monitoring, contractual compliance, and operational integrity, ensuring alignment with regulatory requirements and enterprise objectives. The position serves as a subject matter expert and primary liaison to the PBM, driving issue resolution, enforcing contractual obligations, and delivering data-driven insights to inform strategic decisions and optimize member outcomes.

SKILLS

Duties and Responsibilities:

• Oversee PBM contract performance, ensuring alignment with contractual guarantees and federal program requirements.
• Prepare, validate, and submit annual pharmacy benefit changes for FEHB and PSHB programs.
• Develop division reports, dashboards, and executive-level presentation materials to monitor plan performance.
• Manage PBM contractual credits, including reporting, validation, and quality assurance processes.
• Monitor and enforce compliance with PBM contractual obligations and applicable regulatory requirements.
• Serve as a subject matter expert for pharmacy benefits, including commercial benefit design and configuration.
• Draft, review, and coordinate PBM performance-related penalty letters and enforcement actions.
• Support contract governance activities, including performance reviews, issue escalation, and resolution tracking.
• Monitor call center performance metrics, identify trends, and drive solutions to improve member experience.
• Track eligibility changes and population shifts, assessing impact on pharmacy benefit performance and operations.
• Identify contractual or operational gaps and develop corrective action plans to address shortfalls.
• Review pharmacy-related Customer Success content to ensure accuracy, consistency, and alignment with benefits.
• Respond to internal and external audit inquiries, providing documentation and ensuring audit readiness.
• Validate production and pre-production claims accuracy, ensuring alignment with benefit design and contract terms.
• Investigate and resolve complex pharmacy-related member issues and escalations.
• Manage day-to-day pharmacy program operations, including implementation and administration of new initiatives.
• Serve as the primary liaison to the PBM for operational issues, program implementation, and eligibility matters.
• Coordinate cross-functional efforts with internal stakeholders to resolve PBM-related issues and drive performance improvement.
• Perform other duties as assigned to support pharmacy program performance and operational objectives.

Knowledge, Skills, and Abilities:

• Education: Bachelor’s degree in healthcare administration, Pharmacy, Business Administration, Public Health, or related field.
• A minimum of 5 years of progressive experience in pharmacy operations, pharmacy benefit management (PBM), health plan operations, or federal health program administration (e.g., FEHB, PSHB)
• FEHB/PSHB program knowledge: Familiarity with federal pharmacy benefit requirements and regulatory expectations.
• Analytical and reporting skills: Proficiency in Microsoft Office Suite and ability to build dashboards, analyze trends, and interpret performance data.
• Contract interpretation: Skilled in understanding and applying contractual terms to operational scenarios.
• Problem-solving abilities: Capable of diagnosing issues, identifying root causes, and developing solutions.
• Communication skills: Able to explain complex pharmacy concepts and decisions.
• Attention to detail: Strong accuracy in reviewing claims, reports, and compliance documentation.
• Cross functional collaboration: Ability to work with internal teams, PBM partners, and regulatory stakeholders.
• Executive communication: ability to translate complex PBM, financial, and regulatory concepts into clear, actionable insights.

Preferred Qualifications

• Advanced pharmacy, healthcare, or business administration degree (e.g., MPH, MHA, MBA, PharmD).
• Data visualization tools: Experience with Tableau, Power BI, or similar platforms.
• Project management certification: PMP, CAPM, or equivalent.
• Regulatory compliance experience: Familiarity with OPM, CMS, or other federal oversight bodies.
• Process improvement training: Lean, Six Sigma, or similar methodologies.

Work-at-home requirements

• Must have the ability to provide a non-cellular High Speed Internet Service such as Fiber, DSL, or cable Modems for a home office.

• A minimum standard speed for optimal performance of 30x5 (30mpbs download x 5mpbs upload) is required.

• Latency (ping) response time lower than 80 ms

• Hotspots, satellite and wireless internet service is NOT allowed for this role.

• A dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information

How we value you

• Competitive pay/salary ranges

• Incentive plan

• Health/Vision/Dental benefits effective day one

• 401(k) retirement plan: company match – dollar for dollar up to 4% employee contribution (pretax or Roth options) plus a 6% annual company contribution

• Robust employee well-being program

• Paid Time Off

• Personal Community Enrichment Time

• Company-provided Basic Life and AD&D

• Company-provided Short-Term & Long-Term Disability

• Tuition Assistance Program

While this is a remote opportunity, at this time G.E.H.A does not hire employees from U.S. territories or the following states: Alaska, Hawaii, California, Washington, Oregon, Colorado, Wyoming, Montana, New York, Connecticut, Vermont, Pennsylvania, Maine.

Please note that the salary information is a general guideline only. G.E.H.A considers factors such as (but not limited to) scope and responsibilities of the position, candidate’s work experience, education/training, key skills, internal peer equity, as well as, market and business considerations when extending an offer.

The target hiring range for this position is $81,672 - $103,320 USD. At G.E.H.A, the current maximum salary for this role is $115,128 USD. While initial compensation may vary based on experience and qualifications, there is a path to work toward this top rate through performance and continued growth within the organization.

G.E.H.A is an Equal Opportunity Employer, which means we will not discriminate against any individual based on sex, race, color, national origin, disability, religion, age, military status, genetic information, veteran status, pregnancy, marital status, gender identity, and sexual orientation, as well as all other characteristics and qualities protected by federal, state, or local law. G.E.H.A will not discriminate against employees or applicants because they have inquired about, discussed, or disclosed their compensation or the compensation of another employee or applicant. We are committed to creating an inclusive environment for all employees.

G.E.H.A is headquartered in Lee’s Summit, Missouri, in the Kansas City area. We recognize the importance of balance and flexibility and offer hybrid and work-from-home options for many of our roles.