Sr. Personal Banker

Northern Trust; Key Biscayne (FL); On-site; USD 45,000 - 70,000; Full time

Job summary

Northern Trust in Florida seeks a Personal Banker to service and advise client relationships, process account activities, and support cross-selling opportunities.

You will handle wires and transfers, deposits, and daily balancing, while maintaining compliance with bank policies and risk guidelines.

The role involves collaborating with relationship managers, mentoring teammates, and staying current with the bank's products and digital tools to deliver outstanding service.

Qualifications

• Knowledge of banking operations, products and services.
• Strong analytical, problem solving, and organizational skills.
• Strong verbal and written communication skills.

Responsibilities

• Understand the business model and engage SMEs to explore opportunities; cross-sell and identify client needs.
• Process wires and transfers, open/close accounts, maintain records, imaging of documents, and research client issues.
• Proactively communicate with relationship management and NCSS teams to obtain information to execute activities.
• Handle paying and receiving activities, including cash transactions and daily balancing; adhere to WM Lobby Banking Operations policies.
• Assist with maintenance and servicing of Safe Deposit Boxes where available.
• Demonstrates expertise in setting up all types of client accounts and services; review documentation to avoid deficiencies.
• Maintain knowledge of policies and procedures and address requirements in a timely fashion with compliance guidance.
• Maintain knowledge of business applications and online tools to support servicing.
• Keep informed of new products and services to respond to client questions and sell services.
• Monitor banking reports and assist with audits as directed by leadership.
• Serve as a mentor to fellow Personal Bankers and provide guidance.
• Share expertise in deposit operations and train others as designated.

Skills

Analytical skills

Problem solving

Organizational skills

Verbal and written communication

Job description

About Northern Trust

As a global leader in innovative wealth management, asset servicing, asset management and banking services, Northern Trust (Nasdaq: NTRS) is proud to guide the world’s most successful individuals, families, corporations and institutions.

About Northern Trust

As a global leader in innovative wealth management, asset servicing, asset management and banking services, Northern Trust (Nasdaq: NTRS) is proud to guide the world’s most successful individuals, families, corporations and institutions.

Since 1889, we have aligned our efforts with our three guiding Principles That Endure: Service, Expertise, and Integrity. Together, they reflect the three cornerstones of business conduct which we strive to instill in our employees, whom we call partners, and to provide to our clients and the communities we serve worldwide.

With more than 135 years of financial experience and over 24,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service.

Major Duties

• Understanding the business model and engaging appropriate business unit subject matter experts to explore potential opportunities with the client. Provides maintenance and holistic advice on assigned relationships by cross selling and identifying client needs.
• Executes and/or submits client account servicing activities within appropriate time frames, including but not limited to the processing of wires and fund transfers, opening and closing accounts, maintenance of accurate and complete account records, imaging of documents, and researching of client issues.
• Proactively communicates with relationship management and NCSS teams as appropriate to obtain necessary information to properly execute the requested activity.
• Handles paying and receiving activities, including cash transactions and daily balancing activities. Fully understands and adheres to all WM Lobby Banking Operations policies and procedures as documented on the WM Intranet.
• Assist with maintenance and servicing of Safe Deposit Boxes in offices where available.
• Demonstrates expertise in the setting up all types of client accounts and services. Reviews documentation for completeness and follows through to avoid documentation deficiencies relating to deposit accounts.
• Maintains a strong understanding of policies and procedures and addresses the requirements of each activity in a timely fashion and in strict adherence with Northern Trust and Wealth Management Risk Management and Compliance guidelines and procedures, promptly escalating any issues and/or concerns to management.
• Maintains a strong knowledge of the various business applications critical to client and account servicing, including on-line tools, and seeks to expand knowledge of the latest enhancements to Northern Trust partner and client technology and/or systems in order to maintain highest standards of servicing.
• Keeps informed of all new products and services to respond to client questions and to assist in selling services which results in expanding the overall client relationship.
• Monitors banking reports as well as provides assistance with banking audits as directed by the Team Leader / Manager.
• Serves as a mentor to fellow Personal Bankers, offering guidance, encouragement and direction as needed.
• Is called upon to share expertise in the deposit area of the bank and trains others as designated by the Team Leader/Manager.

Knowledge

Knowledge of banking operations, products and services, acquired through related work experience is preferred. Knowledge of federal regulations and banking guidelines, usually acquired through related work experience or formal training. Strong analytical, problem solving, and organizational skills are required to identify, research and/or resolve requests, as well as to manage conflicting priorities and workflow. Ability to think critically and to work well independently and as part of a team. Strong verbal and written communication skills.

Experience

3+ years of related experience.

Work Authorization

Applicants must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future. Northern Trust will not sponsor applicants for U.S. work visa status for this opportunity (no sponsorship is available for H-1B, L-1, TN, O-1, E-3, H-1B1, F-1, J-1, OPT, CPT or any other employment-based visa).

Working with Us

As a Northern Trust partner, you will be part of a flexible and collaborative work culture, which has a strong history of financial strength and stability. Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to an inclusive workplace and assisting the communities we serve.

Philanthropy is deeply rooted in Northern Trust’s history and is an essential element of our culture. Employees around the world give their time and talent to work for the greater good of their communities.

Reasonable Accommodation

Northern Trust is committed to working with and providing adjustments to individuals with health conditions and disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at [e-mail], or alternatively you can discuss your individual requirements with the recruiter you are working with.