Sr. Performance Assurance Consultant

Schneider Electric; Birmingham (AL); On-site; USD 75,000 - 95,000; Full time

Benefits offered by this job

Company provided Smartphone

Company provided Laptop

401(K) and Bonus Plan

Health, dental, vision insurance

Job summary

A global leader in energy management is seeking a Sr. Performance Assurance Consultant based in Birmingham, Alabama. The role involves diagnosing complex HVAC issues, managing client deliverables, and ensuring a seamless client experience. Candidates should have a Bachelor’s degree in Science or Engineering and at least 5 years of relevant experience in the service industry. The role requires significant travel to project sites and excellent communication and project management skills.

Qualifications

• Minimum of 5 years’ experience in service industry with customer-interface experience.
• Proficient in project management skills.
• Proven track record of providing excellent customer service.

Responsibilities

• Diagnose complex system problems for clients.
• Lead and manage client tasks to ensure value delivery.
• Ensure accuracy of savings reporting.
• Provide Energy Management guidance to clients.

Skills

Building Automation System knowledge

Excellent time management

Analytical skills

Customer service

Project management

Effective communication

Teamwork

Education

Bachelor of Science or Engineering degree

Tools

Microsoft Office Products (Excel, Word, PowerPoint)

Task management programs

Job description

Position Summary

The role of the Sr. Performance Assurance Consultant works to ensure a positive experience for the client by developing and managing deliverables. In this role you will perform the daily operations of the project plan for each client, troubleshoot and resolve controls issues associated with HVAC equipment, and be the primary point of contact for the client. You will play a key role in ensuring the success of the performance guarantee and resolving various issues along the way.

Character Requirements

• Integrity: being above board in all internal & external relationships
• Decisiveness: can sort through information and make appropriate and timely decisions
• Initiative: recognizes opportunity and action without being asked
• Diligence: energized by being diligent in meeting deadlines and completing tasks on time
• Thoroughness: pays close attention to detail and produces accurate work in a timely fashion
• Responsibility: understands expectations and follows through in accomplishing them

Position Responsibilities

• Diagnose complex system problems for clients
• Lead, manage, complete, and delegate tasks specific to the assigned clients to ensure each client is served with excellence and sees the value being delivered
• Manage flow of information between client and Energy Bureau and ensure effective communication of client goals, objectives, and schedules
• Ensure timeliness and accuracy of savings reporting for assigned projects
• Verify performance and sustained operation of Energy Conservation Measures
• Works with engineers, designers and technicians to effectively develop recommendations to resolve problems
• Perform site service when required
• Design Monitoring plans to remotely monitor BAS systems
• Help clients with any BAS operations, software, networking problems
• Provide Energy Management guidance to clients
• Specify and estimate hardware/software adds, change orders, and problem solutions
• Provide ongoing client training, both formal and informal
• Other duties as assigned

Essential Skills and Qualifications

• Bachelor of Science or Engineering degree preferred, along with a minimum of 5 years’ experience in service industry with direct customer‑interface experience either in sales or client relationship, or equivalent experience
• Building Automation System experience with understanding of operator knowledge, drawing package understanding, sequence understandings, operational intent, and troubleshooting
• Understanding of and proficiency in project management skills
• Excellent time management and organization skills
• Proficient computer experience in Microsoft Office Products particularly Excel, Word, and PowerPoint
• Proficient using task management programs
• Excellent analytical skills and attention to detail
• Excellent communication skills both verbal and written
• Proven track record of providing excellent customer service internally and externally
• Effective working in team environment

Benefits

• A growing company with a positive industry reputation
• Company provided Smartphone (iPhone or Android) with service plan
• Company provided Laptop
• Recognized leader in a market where energy services are in demand
• Entrepreneurial company with a positive corporate culture
• Competitive salary and bonus opportunities
• Benefits which include 401(K), Bonus Plan, health, life, dental, vision insurance, short- and long‑term disability, tuition reimbursement, and more

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the primary duties of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary duties.

When performing job site visits the employee will encounter moving over rough or uneven surfaces; recurring bending, crouching, stooping, stretching, reaching, or similar activities; recurring lifting of moderately heavy to light items. Transporting items such as laptop computers, tools, ladders and other heavy equipment; driving an automobile, etc.

Work Environment

The work environment characteristics described here are representative of those that an employee encounters while performing the primary duties of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary duties.

While performing the primary functions of the job, the employee is regularly exposed to a general office environment. During periods of project site visits, the employee will be exposed to outside weather conditions as well as mechanical equipment rooms which could consist of confined spaces and loud noises. Employee may work in different environments while on various job sites. This job will require approximately 40‑60% travel to project sites. Travel will occur using an automobile or by airplane to destinations.

Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic.