Sr. Payroll Operations Specialist

PlayStation Global; United States; Remote; USD 136,000 - 204,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k) matching

Paid time off

Wellness program

Sony product discounts

Bonus potential

Job summary

Sony Interactive Entertainment is seeking an experienced Sr. Payroll Operations Specialist to support US and Canadian payroll processes within a global framework.

You will coordinate end-to-end payroll activities, ensuring accuracy, compliance, and timely delivery across multiple cycles. The role requires hands-on payroll experience, strong operational judgment, and the use of AI/automation to improve efficiency.

Qualifications

• 7+ years of progressive payroll experience supporting US and Canadian payroll operations.
• Hands-on experience with Dayforce Payroll and Workday HCM; Dayforce Workforce Management experience preferred.
• Strong understanding of end-to-end payroll processes, compliance requirements, and operational dependencies.
• Experience supporting international assignees or cross-border payroll activities.
• Demonstrated ability to organize complex workflows, manage competing priorities, and meet critical deadlines.
• Experience working collaboratively within a regional payroll team in a global organization.
• Familiarity with AI and automation tools to improve payroll efficiency and accuracy.
• Bachelor's degree or equivalent professional experience; CPP, PCP, or PLP certification preferred.

Responsibilities

• Coordinate and execute payroll activities across multiple pay groups and processing cycles, ensuring accuracy, compliance, and timely completion.
• Manage payroll schedules, checklists, audits, reconciliations, and competing priorities.
• Support complex payroll activities, including leaves of absence, international assignees, terminations, and special payments.
• Proactively identify and resolve payroll discrepancies, operational risks, and processing delays.
• Provide day-to-day operational guidance and indirect leadership to Payroll Analysts by coordinating work assignments and priorities.
• Understand upstream and downstream payroll dependencies across HR, Benefits, Leaves, Finance, and other functions.
• Collaborate with regional and global stakeholders to resolve issues and improve payroll processes.
• Partner with technical teams on system-related issues, business requirements, and user acceptance testing.
• Manage employee payroll inquiries through case management systems and monitor KPIs.
• Leverage AI, automation, and analytic tools to improve efficiency and accuracy of workflows.
• Identify recurring issues and implement root-cause analyses and process improvements.
• Apply US and Canadian payroll regulations and established company policies.
• Execute payroll controls, audits, and reconciliations while supporting SOX compliance and audit requirements.

Skills

Payroll compliance

End-to-end payroll

Analytical skills

Excel

Communication

Cross-border payroll

Automation/tools

Education

Bachelor's degree or equivalent experience

CPP/PCP/PLP certification preferred

Tools

Dayforce Payroll

Workday HCM

Dayforce Workforce Management

Job description

Sony Interactive Entertainment isn’t just the Best Place to Play — it’s also the Best Place to Work. Sony Interactive Entertainment (SIE) is the company behind the PlayStation brand. As a subsidiary of Sony Group Corporation, we’re part of a proud legacy of innovation and excellence. SIE is a dynamic technology company, delivering cutting‑edge hardware and network services to more than 100 million people and an entertainment leader, home to some of the most beloved and recognizable intellectual properties (IP) in the world. Our role at SIE is to create and nurture the experiences under the PlayStation brand, a name synonymous with entertainment excellence and creativity.

Sr. Payroll Operations Specialist

Remote

Role Summary

Sony Interactive Entertainment (SIE) is seeking an experienced, organized, and collaborative Sr. Payroll Operations Specialist to support US and Canadian payroll operations within a global organization.

This role is responsible for coordinating, prioritizing, and executing payroll activities to ensure accurate, timely, and compliant payroll delivery. The ideal candidate understands end-to-end payroll processes, anticipates operational dependencies, and collaborates effectively with regional and global stakeholders.

The position requires hands‑on payroll experience, strong operational judgment, and the ability to leverage technology, AI, and performance metrics to drive efficiency and continuous improvement.

What You’ll Be Doing:

Payroll Operations

• Coordinate and execute payroll activities across multiple pay groups and processing cycles, ensuring accuracy, compliance, and timely completion.
• Manage payroll schedules, checklists, audits, reconciliations, and competing priorities.Sr.
• Support complex payroll activities, including leaves of absence, international assignees, terminations, and special payments.
• Proactively identify and resolve payroll discrepancies, operational risks, and processing delays.

Process Coordination and Collaboration

• Provide day-to-day operational guidance and indirect leadership to Payroll Analysts by coordinating work assignments, aligning priorities, monitoring progress, and supporting timely, accurate payroll execution without direct people-management responsibility.
• Understand upstream and downstream payroll dependencies across HR, Benefits, Leaves, Finance, and other functions.
• Collaborate with regional and global stakeholders to resolve issues and improve payroll processes.
• Partner with technical teams on system‑related issues, business requirements, and user acceptance testing.

Employee Support and Continuous Improvement

• Manage employee payroll inquiries through case management systems, ensuring timely and accurate resolution.
• Monitor payroll KPIs, including accuracy, timeliness, exceptions, and case resolution.
• Leverage AI, automation, and analytical tools to improve efficiency, accuracy, and operational workflows.
• Identify recurring issues, support root cause analysis, and implement process improvements.

Compliance and Controls

• Apply US and Canadian payroll regulations and established company policies.
• Execute payroll controls, audits, and reconciliations while supporting SOX compliance and audit requirements.
• Maintain accurate payroll documentation, procedures, and records.

What We’re Looking For:

• 7+ years of progressive payroll experience supporting US and Canadian payroll operations.
• Hands‑on experience with Dayforce Payroll and Workday HCM; Dayforce Workforce Management experience preferred.
• Strong understanding of end-to-end payroll processes, compliance requirements, and operational dependencies.
• Experience supporting international assignees or cross‑border payroll activities.
• Demonstrated ability to organize complex workflows, manage competing priorities, and meet critical deadlines.
• Experience working collaboratively within a regional payroll team in a global organization.
• Strong analytical, Excel, problem‑solving, and communication skills.
• Experience with payroll audits, case management, process improvement, and performance metrics.
• Familiarity with AI and automation tools to improve payroll efficiency and accuracy.
• Bachelor's degree or equivalent professional experience; CPP, PCP, or PLP certification preferred.

Measures of Success

• Accurate, timely, and compliant payroll delivery.
• Effective prioritization and proactive resolution of operational issues.
• Strong collaboration across regional and global teams.
• Continuous improvement in payroll accuracy, efficiency, and employee service.
• Consistent adherence to payroll controls and compliance requirements.

At SIE, we consider several factors when setting each role’s base pay range, including the competitive benchmarking data for the market and geographic location.
Please note that the base pay range may vary in line with our hybrid working policy and individual base pay will be determined based on job‑related factors which may include knowledge, skills, experience, and location.
In addition, this role is eligible for SIE's top‑tier benefits package that includes medical, dental, vision, matching 401(k), paid time off, wellness program and coveted employee discounts for Sony products. This role also may be eligible for a bonus package.

$135,900 - $203,900 USD

Please note, Sony Interactive Entertainment conducts background checks at the offer stage for all new employees (which may include criminal background checks for some roles) and will need to process personal information to support these checks.

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Equal Opportunity Statement:

Sony is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to gender (including gender identity, gender expression and gender reassignment), race (including colour, nationality, ethnic or national origin), religion or belief, marital or civil partnership status, disability, age, sexual orientation, pregnancy, maternity or parental status, trade union membership or membership in any other legally protected category.

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US Voluntary Demographic Question

Voluntary Self-Identification

Our vision at PlayStation is to bring out the best in our global team members by creating a sense of belonging, being a place where they can grow, and ensuring everyone feels valued, heard, and supported so we can push the boundaries of play. That vision begins our candidates, and we are working to better understand the diversity of our candidate population.
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Protected Veteran

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• Disabled Veteran: a veteran of the U.S. military who is entitled to compensation (or who would be entitled to compensation if not for the receipt of military retired pay) under the administration of the Secretary of Veterans Affairs and/or a person who was discharged or released from active duty because of a service‑connected disability.
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• Armed Forces Service Medal Veteran: a veteran who, while serving on active duty in the U.S. military, participated in a U.S. military operation for which an Armed Forces Service Medal was awarded pursuant to Executive Order 12985.

Disability

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Identifying yourself as an individual with a disability is voluntary, and we hope that you will choose to do so. Your answer will be maintained confidentially and will not be seen by selecting officials or anyone else involved in making personnel decisions, nor will it be shared with our accommodations team. Completing the form will not negatively impact you in any way, regardless of whether you have self‑identified in the past.

Use of AI in Recruiting

We use artificial intelligence and other automated tools to assist with certain aspects of our recruiting process, including reviewing applications and supporting candidate evaluation. For example, we use Greenhouse's AI‑powered Talent Matching tool to compare information in your application against job‑related qualifications and criteria established by our recruiting team. More information about Greenhouse , including about its features and its Privacy Policy, may be found at its website. These tools assist our recruiting team and do not make hiring decisions.