Sr Patient Service Specialist PRN - Concierge Medicine

NBSTSA; Nashville (TN); On-site; USD 30,000 - 42,000; Full time

Job summary

Vanderbilt Health in Nashville seeks a Patient Access Specialist to provide service before, during, or after appointments, handling check-in/out, scheduling, and coordinating with insurers and external facilities.

The role emphasizes excellent customer service, accurate documentation, and prompt coordination of referrals and pre-certifications. The position offers standard business hours Mon-Fri with PRN options, and is embedded in the Executive Wellness and Concierge Medicine program.

Qualifications

• Experience in patient access and scheduling processes.
• Certification in Patient Access Specialist is preferred or required.
• Minimum 2 years of relevant work experience.

Responsibilities

• Conducts patient check-in and check-out.
• Coordinates follow-up appointments or procedures.
• Schedules appointments, procedures or surgery through clinical communication or direct request.
• Provides positive first impressions utilizing customer service skills.
• Works with patients and/or outside facilities to ensure referrals, pre-certs, clinical records and documentation are ready for view prior to patient visit.

Skills

Customer Service

Patient Scheduling

Medical Terminology & Documentation

Education

High School Diploma or GED

Job description

Discover Vanderbilt Health

With eight hospitals and over 180 clinics, we are the region's largest comprehensive academic health system. Vanderbilt Health has a long tradition of providing world-class care to the people of the Mid-South, living out our mission of moving medicine forward through preeminent programs in patient care, education and research. Here you'll find a spirit of collaboration and a supportive community where your expertise is valued, your knowledge expanded and your uniqueness celebrated. We are committed to fostering an environment where talented, compassionate people are united in bringing the most advanced care to our neighbors throughout the region.

Organization

Executive Wellness and Concierge

Job Summary

Provides service to patient either pre-appointment, during or post appointment with occasional guidance. Responsibilities may include inbound/outbound telephone calls, cash management, appointment scheduling, process of insurance updates and patient check in/out. Navigates more complex patients to include scheduling with multiple services or coordination with outside facilities or providers.

Position Hours

Monday - Friday

Days

PRN (as needed)

Department Summary

Vanderbilt Executive Wellness and Concierge Medicine provides a highly personalized primary care experience designed for individuals seeking exceptional access, convenience, and comprehensive health management. As part of Vanderbilt University Medical Center, the practice offers enhanced physician accessibility, including extended appointment times, same- or next-day visits, minimal wait times, and direct communication with care providers. Patients benefit from individualized care plans tailored to their health goals, lifestyle, and wellness needs, along with streamlined access to leading specialists across a wide range of medical disciplines. The program begins with a comprehensive health assessment, including an in-depth medical history review, physical examination, preventive screenings, advanced laboratory testing, and personalized health recommendations. Ongoing services include preventive wellness care, management of acute and chronic conditions, health coaching, immunizations, care coordination, and priority scheduling with medical and surgical specialists. Patients also enjoy convenient access to a secure online health portal and select subspecialty consultations, creating a seamless, concierge-level healthcare experience focused on proactive, whole-person care.

Key Responsibilities

• Conducts patient check-in and check-out.
• Coordinates any follow-up appointments or procedures required for patient.
• Schedules appointments, procedures or surgery through clinical communication or direct request.
• Provides positive first impressions utilizing customer service skills.
• Works with patients and/or outside facilities to ensure all administrative tasks, including; referrals, pre-certs, clinical records and documentation, orders and consults have been received and ready to view prior to patient visit.
• The responsibilities listed are a general overview of the position and additional duties may be assigned.

Technical Capabilities

• Surgery Scheduling (Fundamental Awareness): The ability to coordinate and schedule surgeries within various computer systems in the hospital.
• Customer Service (Intermediate): A continuing focus on the needs and requirements of customers, anticipating their needs, remaining sensitive to customers while performing services for them, responsive to customer needs.
• Patient Scheduling (Novice): The ability to coordinate and schedule patient appointments, surgeries and other office visits with various computer systems in the hospital or clinic.
• Patient Documentation (Novice): The ability to receive and record patient information.
• Medical Terminology & Documentation (Novice): The ability to comprehend medical terminology and documentation in an office, or surgical setting.

Our professional administrative functions include critical supporting roles in information technology and informatics, finance, administration, legal and community affairs, human resources, communications and marketing, development, facilities, and many more.

At our growing health system, we support each other and encourage excellence among all who are part of our workforce. High-achieving employees stay at Vanderbilt Health for professional growth, appreciation of benefits, and a sense of community and purpose.

Core Accountabilities

• Organizational Impact: Performs tasks that are typically routine that may impact team's performance with occasional guidance.
• Problem Solving/ Complexity of work: Utilizes some discretion and research to solve routine problems.
• Breadth of Knowledge: Applies knowledge of standards, established processes and procedure that apply to your own job.
• Team Interaction: Provides guidance to entry level co-workers.

Core Capabilities

Supporting Colleagues : Develops Self and Others: Continuously improves own skills by identifying development opportunities.- Builds and Maintains Relationships: Seeks to understand colleagues' priorities, working styles and develops relationships across areas.- Communicates Effectively: Openly shares information with others and communicates in a clear and courteous manner. Delivering Excellent Services: - Serves Others with Compassion: Invests time to understand the problems, needs of others and how to provide excellent service.- Solves Complex Problems: Seeks to understand issues, solves routine problems, and raises proper concerns in a timely manner. - Offers Meaningful Advice and Support: Listens carefully to understand the issues and provides accurate information and support. Ensuring High Quality: - Performs Excellent Work: Checks work quality before delivery and asks relevant questions to meet quality standards. - Fulfills Safety and Regulatory Requirements: Demonstrates basic knowledge of conditions that affect safety and reports unsafe conditions to the appropriate person or department. Managing Resources Effectively : - Demonstrates Accountability: Takes responsibility for completing assigned activities and thinks beyond standard approaches to provide high-quality work/service. - Stewards Organizational Resources: Displays understanding of how personal actions will impact departmental resources. - Makes Data Driven Decisions: Uses accurate information and good decision making to consistently achieve results on time and without error. Fostering Innovation : - Generates New Ideas: Willingly proposes/accepts ideas or initiatives that will impact day-to-day operations by offering suggestions to enhance them. - Applies Technology: Absorbs new technology quickly; understands when to utilize the appropriate tools and procedures to ensure proper course of action. - Adapts to Change: Embraces changes by keeping an open mind to changing plans and incorporates change instructions into own area of work.

Certifications

Patient Access Specialist Certification - Health Business Insights

Work Experience

Relevant Work Experience

Experience Level

2 years

Education

High School Diploma or GED

This role offers the opportunity to make a meaningful impact within Vanderbilt Health, supported by a comprehensive benefits package which may include health, disability, retirement and/or wellness offerings to enhance your well-being and professional growth.

Vanderbilt Health is committed to fostering an environment where everyone has the chance to thrive and is committed to the principles of equal opportunity. EOE/Vets/Disabled.