Sr Patient Access Specialist

Valleywise Health; Tempe, Northern (AZ, KY); On-site; USD 28,000 - 42,000; Full time

Job summary

Valleywise Health is seeking a Sr Patient Access Specialist to lead scheduling, pre-registration and registration functions across its Tempe services, ensuring a smooth and accurate intake for patients seeking care. Under the supervision of the Patient Access Manager – Contact Center, you will provide leadership for departmental operations and major projects, coordinating multi‑disciplinary teams.

Experience in healthcare registration and strong communication are essential for success in this

Qualifications

• Requires a High School diploma or GED.
• Prefer an Associate’s degree in Business Administration, Finance, or a related field.
• Must have at least five (5) years general clerical duties preferably in a healthcare environment involving data reconciliation.
• Epic certification and HFMA certification preferred.
• Excellent written and verbal communication skills, time management skills, mentoring and leadership abilities.

Responsibilities

• Lead comprehensive scheduling, pre-registration and registration functions to maintain efficient patient flow.
• Provide leadership in the management of departmental operations and major projects.
• Coordinate with the Patient Access Manager – Contact Center to ensure quality patient intake and service.

Skills

Communication skills

Leadership

Time management

Mentoring

Healthcare call center experience

Education

High School diploma or GED

Associate’s degree in Business Administration, Finance, or related field

Tools

Excel

Word

Job description

Sr Patient Access Specialist Internal Job

Under the general direction of the Patient Access Manager – Contact Center, this position is responsible for leading comprehensive scheduling, pre-registration and registration functions in order to maintain an efficient operational workflow for all patients seeking services throughout Valleywise Health. In addition, this position provides leadership in the management of departmental operations and major projects.

Hourly Pay Rate:$20.52 - $30.27

Qualifications

Education:

• Requires a High School diploma or GED.
• Prefer an Associate’s degree in Business Administration, Finance, or a related field.

Experience:

• Must have at least five (5) years general clerical duties preferably in a healthcare environment involving data reconciliation.
• Prefer prior experience in a call center or experience with high volume patient contact through the use of phones.
• Prior healthcare registration and or scheduling experience a plus.

Certification/Licensure:

• Epic certification and HFMA certification preferred.

Knowledge, Skills & Abilities:

• Requires the ability to read, write and speak effectively in English.
• Must have working knowledge of Excel and Word.
• Must have the ability to handle multiple complex projects.
• Excellent written and verbal communication skills, time management skills, mentoring and leadership skills are required.
• Must have the ability to demonstrate competency in all aspects of billing/collecting rules and regulations for all payers in order to direct, plan, schedule and organize work.
• Must be able to communicate and relate with patients and all hospital staff.
• Requires the ability to work independently on established policies and procedures within the department.
• Must have knowledge of Arizona Medicaid Programs Medicare, AHCCCS, and other government programs.
• Knowledge of the Federal and State Fair Debt Collection Regulations.
• Knowledge of the Collection Department, including, Commercial, Managed Care, Work Comp and Self Pay guidelines.
• Requires organizational, general math, and training skills.
• Requires good patient service skills, interpersonal ability and demonstrated leadership skills to regularly interact with staff and leadership.