Patient Service Specialist

Valleywise Health; Mesa (AZ); On-site; USD 25,000 - 37,000; Full time

Job summary

Valleywise Health in Mesa, AZ is looking for a Patient Access Clerk to register patients and ensure accurate processing of accounts. The role involves collecting demographic and insurance information, processing paperwork for appointments, and verifying eligibility to support timely care.

You will also handle payments, verify AHCCCS where applicable, and work with management to resolve issues that affect billing and reimbursement, ensuring smooth clinic operations.

Qualifications

• Requires high school diploma or GED.
• 1-2 years of general clerical, customer service, or medical experience, preferably in healthcare with data reconciliation.
• Must have fingerprint clearance card or affidavit; applies within 7 days; present card within 90 days.
• Must travel to clinics as needed; excellent data entry (10-key by touch) and 30 wpm typing; basic math.
• Must read/write/speak English; strong interpersonal skills; ability to multitask.

Responsibilities

• Register patients and ensure accurate, timely processing of accounts.
• Obtain/validate demographic and insurance information; process paperwork for appointments.
• Verify insurance eligibility and collect monies owed.
• Ensure AHCCCS verifications for self-pay/unverifiable payers.
• Collaborate with management to resolve issues impacting billing and reimbursement.

Skills

Data entry

Typing 30 wpm

10-key by touch

Customer service

English proficiency

Education

High school diploma or GED

Job description

Under the direction of the Manager ofPatient Access, this position registers patients while ensuring accurate and timely processing of all accounts, including obtaining and validating demographic information, insurance information, and processing of necessary paperwork for patient appointments. This position requires necessary verification ofinsurance eligibility and collection of monies owed.Ensures AHCCCS verifications are processed on every self-pay or unverifiable payer source. This position works with management and other staff to identify and resolve issues that threaten billing and reimbursement.

Hourly Pay Rate: $18.24 - $26.90

Qualifications

Education:

• Requires a high school diploma or GED certificate.

Experience:

• Requires one to two (1-2) years of general clerical, customer service, or medical experience, preferably in a healthcare environment involving data reconciliation.

Certification/Licensure:

• Must have a valid fingerprint clearance card issued by the Arizona Department of Public Safety or submit a completed Affidavit at thetime of hire. Must complete a fingerprint clearance card application within seven (7) days of the hire date. Must present theactual card within 90 days of applying for afingerprint clearance card.

Knowledge, Skills, and Abilities:

• Must have the ability to travel to clinics throughout the system based on staffing needs.
• Requires excellent data entry skills, including 10-key by touch and accurate typing of30 words per minute.
• Basic Math Skills arerequired.
• Must be able to demonstrate obtaining and validating demographic information to accurately and timely complete the patient’s medical record.
• Must possess good verbal and written interpersonal and communication skills, including basic grammar, spelling, and punctuation knowledge.
• Requires the ability to read, write, and speak effectively in English.
• Critical thinking skills are strongly preferred.
• Must be able to handle multiple tasks simultaneously.

Let's stay connected. Join our Talent Network and be the first to know when new opportunities align with your skills and passion.