Sr. Patient Access Inbound Specialist

McKesson Corporation; Cary (NC); On-site; USD 56,958,000 - 94,874,000; Full time

Job summary

McKesson is seeking a Patient Access professional in the United States to support patients, physicians, and payors by guiding insurance processes and securing access to therapies. You will be a vital advocate, managing calls and data entry within the Biologics MIS while coordinating with pharmacies and payors to streamline access and reimbursement.

Minimum 5+ years in healthcare/pharmacy services; strong communication and organizational skills are essential to navigate complex insurance

Qualifications

• 3+ years of related experience in healthcare, pharmacy operations, or patient services.
• Strong communication and problem-solving skills.
• Familiarity with pharmacy systems and insurance processes.

Responsibilities

• Manage inbound calls from patients, clients, physicians, and payors with one-call resolution.
• Explain insurance types and plan structures and when each is used.
• Enter all communications and documentation in Biologics MIS.
• Assist with yearly reverification projects.
• Gather appropriate insurance information from patients.
• Triage prescriptions to preferred pharmacies or HUB providers when Biologics cannot serve the patient.
• Process pharmacy claims in Biologics MIS.
• Identify and report adverse events and product complaints to Pharmacovigilance.
• Secure copay assistance funding for patients in need and communicate resources.
• Initiate prior authorizations using clinical notes via online portal, phone, or fax.
• Request payor overrides when required.

Skills

Healthcare experience

Pharmacy operations

Patient services

Job description

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well‑being of you and those we serve - we care.

What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow's health today, we want to hear from you.

Mission

At Biologics by McKesson, our mission is to simplify access to medication and deliver personalized care that helps patients achieve the best‑possible outcomes - one patient, one partner, one therapy at time.

Purpose

The Specialty Pharmacy Services organization is the gateway to life-changing Biologic therapies. We are the first step in a patient’s journey toward better health, ensuring that access to critical treatments is seamless, compassionate, and efficient. From the moment a prescription is written, we are there-navigating complexities, removing barriers, and championing each patient’s path to care.

As a Patient Access team member, you are a vital advocate and guide. You bring clarity to the complex, answering pharmacy support lines with empathy, managing prior authorizations with precision, and connecting patients to the financial resources they need. Whether it’s ensuring insurance coverage for therapy or securing copay support, your work ensures that we turn barriers into bridges for every patient.

This role is not just about process, it's about purpose. It's about being the difference between delay and delivery, between uncertainty and hope.

Key Responsibilities

• Manage inbound calls from patients, clients, physicians, and payors regarding patient updates and services provided, with a goal of one-call resolution

• Recognize and effectively communicate about insurance types, plan structures, when each type would be utilized, etc.

• Enter all communication and documentation in the Biologics' MIS

• Assist with projects, such as yearly reverification

• Communicate with patients to gather appropriate insurance information

• Triage prescriptions to preferred pharmacies or HUB providers when Biologics is unable to serve the patient

• Appropriately process pharmacy claims in Biologics' MIS

• Recognize and understand pharmacy claim responses and common resolutions

• Identify and report adverse events (AEs) and product complaints (PCs) to Pharmacovigilance

• Manage and reply to internal written communications and requests received via chat or email

• Utilize all available resources to secure copay assistance funding for patients in need of financial assistance, and communicate available resources to providers and patients

• Utilize clinical notes provided by providers to initiate prior authorizations, where allowed, via online portal, phone, or fax

• Request payor overrides when required

• Other related duties as assigned by Supervisor

Minimum Requirement

Typically requires 5+ years of related experience.

Critical Skills

• 3+ years of related experience in healthcare, pharmacy operations, or patient services

• Strong communication, organizational, and problem-solving skills

• Familiarity with pharmacy systems, insurance processes, and patient assistance programs preferred

We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, pleaseclick here.

Our Base Pay Range for this position

$19.87 - $33.11

McKesson job postings are posted on our career site: careers.mckesson.com.

McKesson is an Equal Opportunity Employer

McKesson provides equal employment opportunities to applicants and employees, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other legally protected category. For additional information on McKesson's full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page.

McKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to (United States) [e-mail] or (Canada) [e-mail]. Resumes or CVs submitted to this email box will not be accepted.

Join us at McKesson!