Sr. Patient Access Inbound Specialist

McKesson; Cary (NC); On-site; USD 27,000 - 46,000; Full time

Job summary

McKesson is seeking a Patient Access team member within its Biologics division to guide patients through insurance and prior authorizations, ensuring timely access to therapies. You will manage calls, document interactions, and coordinate with payors and pharmacies to support patients.

The role emphasizes clear communication, problem solving, and collaboration with a broad network to secure copay assistance and facilitate smoother access to medications across the patient journey.

Qualifications

• Typically requires 5+ years of related experience.
• Strong communication, organizational, and problem-solving skills.
• Familiarity with pharmacy systems, insurance processes, and patient assistance programs preferred.

Responsibilities

• Manage inbound calls from patients, clients, physicians, and payors with a goal of one-call resolution.
• Enter all communication and documentation in the Biologics MIS.
• Assist with projects such as yearly reverification.
• Coordinate insurance information and navigate prior authorizations.
• Secure copay assistance funding and communicate resources to providers and patients.
• Process pharmacy claims and respond to adverse events and product complaints as needed.

Skills

5+ years of related experience

Strong communication

Familiarity with pharmacy systems

Job description

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care.

What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.

Mission

At Biologics by McKesson, our mission is to simplify access to medication and deliver personalized care that helps patients achieve the best‑possible outcomes — one patient, one partner, one therapy at time.

Purpose

The Specialty Pharmacy Services organization is the gateway to life‑changing Biologic therapies. We are the first step in a patient’s journey toward better health, ensuring that access to critical treatments is seamless, compassionate, and efficient. From the moment a prescription is written, we are there—navigating complexities, removing barriers, and championing each patient’s path to care.

As a Patient Access team member, you are a vital advocate and guide. You bring clarity to the complex, answering pharmacy support lines with empathy, managing prior authorizations with precision, and connecting patients to the financial resources they need. Whether it’s ensuring insurance coverage for therapy or securing copay support, your work ensures that we turn barriers into bridges for every patient.

This role is not just about process, it’s about purpose. It’s about being the difference between delay and delivery, between uncertainty and hope.

Key Responsibilities

• Manage inbound calls from patients, clients, physicians, and payors regarding patient updates and services provided, with a goal of one-call resolution
• Recognize and effectively communicate about insurance types, plan structures, when each type would be utilized, etc.
• Enter all communication and documentation in the Biologics’ MIS
• Assist with projects, such as yearly reverification
• Communicate with patients to gather appropriate insurance information
• Triage prescriptions to preferred pharmacies or HUB providers when Biologics is unable to serve the patient
• Appropriately process pharmacy claims in Biologics’ MIS
• Recognize and understand pharmacy claim responses and common resolutions
• Identify and report adverse events (AEs) and product complaints (PCs) to Pharmacovigilance
• Manage and reply to internal written communications and requests received via chat or email
• Utilize all available resources to secure copay assistance funding for patients in need of financial assistance, and communicate available resources to providers and patients
• Utilize clinical notes provided by providers to initiate prior authorizations, where allowed, via online portal, phone, or fax
• Request payor overrides when required
• Other related duties as assigned by Supervisor

Minimum Requirement

Typically requires 5+ years of related experience.

Critical Skills

• 3+ years of related experience in healthcare, pharmacy operations, or patient services
• Strong communication, organizational, and problem-solving skills
• Familiarity with pharmacy systems, insurance processes, and patient assistance programs preferred

Our Base Pay Range for this position

$19.87 - $33.11

McKesson is an Equal Opportunity Employer

McKesson provides equal employment opportunities to applicants and employees, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other legally protected category.

For additional information on McKesson’s full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page.

McKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities.

If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to (United States) [e-mail] or (Canada) [e-mail]. Resumes or CVs submitted to this email box will not be accepted.

Join us at McKesson!