Sr Patient Access Associate - Full Time - Bellevue Medical Center Emergency Department

Nebraska Medicine; Omaha (NE); On-site; USD 30,000 - 45,000; Full time

Job summary

Nebraska Medicine is looking for a Sr Patient Access Associate to join our fast-paced Emergency Department Access Team. This full-time role involves patient registration and support, ensuring exceptional care in a dynamic environment. Candidates should possess strong customer service skills, adaptability, and commitment to patient care.

Benefits

Tuition assistance up to $5,000/year

35% discount at Clarkson College

Qualifications

• Minimum of two years customer service experience required.
• Ability to work in a proactive self-directed manner required.
• Strong written and verbal communication skills required.

Responsibilities

• Ensure patients are greeted professionally and accounts are created accurately.
• Rotate between front desk and bedside registration.
• Assist patients during high-acuity visits.

Skills

Multitasking

Quick decision-making

Professionalism

Education

High school education or equivalent

Job description

Sr Patient Access Associate - Full Time - Bellevue Medical Center Emergency Department

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Sr Patient Access Associate - Full Time - Bellevue Medical Center Emergency Department

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Serious Medicine is what we do. Being extraordinary is who we are. Every colleague plays a key role in upholding this promise to our patients and their families.

Shift

Second Shift (United States of America)

Sr Patient Access Associate - Full Time - Bellevue Medical Center Emergency Department

Shift Details

• Full Time, 40hrs/week
• Wednesday - Saturday: 5:30 PM - 2:00 AM
• Sunday: 6:30 PM - 3:00 AM
• ***Mandatory Full-Time Training for the first 3 weeks: Mon - Fri, 7:00 AM - 3:30 PM***
• Location: Emergency Department, Bellevue Medical Center | Nebraska Medicine Omaha, NE
  
  

Nebraska Medicine is seeking a Sr Patient Access Associate to join our fast-paced Emergency Department Access Team. This high-demand role involves direct patient interaction and exposure to a wide variety of medical situations.

What You’ll Do

• Rotate between front desk and bedside registration, supporting patients during high-acuity visits with diverse medical needs
  
  

What To Expect

• Frequent bedside work in dynamic environments
• Exposure to sensitive conditions (e.g., visible injuries)
• Comprehensive safety protocols and protective equipment in place
  
  

What We’re Looking For

• Strong multitasking and quick decision-making skills
• Professionalism in high-pressure situations
• Someone adaptable, empathetic, and committed to patient care
  
  

Why Work at Nebraska Medicine?

• Together. Extraordinary. Join a team that values your skills, delivering exceptional care through collaboration.
• Leading Health Network Work with the region’s top academic health network, partnering with UNMC to transform lives through education, research, and patient care.
• Dignity and Respect: We value all backgrounds and experiences, reflecting the communities we serve.
• Educational Support Enjoy up to $5,000/year in tuition assistance, a 35% discount at Clarkson College, and career advancement opportunities with covered educational costs.
  
  

Be part of something extraordinary at Nebraska Medicine!

Duties: Sr Patient Access Associate

Ensure patients and customers are greeted in a professional, timely and efficient manner and accounts are created accurately and efficiently in order to optimize cash flow for organization while exceeding customer expectations and complying with all state and federal regulations and laws throughout the processes of scheduling confirmation, pre-registration/preadmission, registration/admission, insurance verification, receipting of payments, and patient way finding/escorting. Coverage for position is required 24 hours a day 7 days a week with needs in various areas of the organization, including the emergency department. Face to face and bedside patient contact required.

Required Qualifications: Sr Patient Access Associate

• Minimum of two years customer service experience required.
• High school education or equivalent required.
• Ability to work in a proactive self-directed manner required.
• Multi-tasking and problem-solving abilities required.
• Strong written and verbal communication skills required.
• Strong communication and organizational skills with aptitude for detail-oriented work required.
• Demonstrates the ability to form and maintain working relationships within the organization to foster a team environment required.
• Ability to type 35 wpm with 95% accuracy rating required.
• Basic Life Support (BLS) certification within six months of hire or transfer date required, must be from an American Heart Association (AHA) endorsed program (effective for new hires starting January 1, 2023 or later).
  
  

Basic Life Support (BLS) within six months of hire or transfer date required (cost will be funded by department).

Preferred Qualifications: Sr Patient Access Associate

• Experience in health care, collections, registration, or revenue cycle preferred.
• Associate's degree in business, healthcare or related field preferred.
• Experience in health care revenue cycle functions including insurance or registration preferred.
• Experience with Microsoft Office products, specifically Word and Excel preferred.
• Depending on the position available, fluency in Spanish preferred.
  
  

Recruiter Contact

Sarah Placzek

[e-mail]

Nebraska Medicine is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, marital status, sex, age, national origin, disability, genetic information, sexual orientation, gender identity and protected veterans’ status.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Health Care Provider

• Industries

  Hospitals and Health Care

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