Sr. Partner Technical Delivery Engineer

Dialpad Japan; Tempe (AZ); On-site; USD 110,000 - 160,000; Full time

Benefits offered by this job

Competitive salary

Comprehensive benefits

Robust training program

Job summary

Dialpad in Tempe, AZ seeks a Senior Partner Technical Engineer to design and deliver workshops, labs, and partner certifications across NA, EMEA, and ANZ. You will translate product roadmaps into partner‑ready training programs and collaborate with Channel Sales, Channel SE, PSO, and Product teams.

This role requires 5+ years in technical pre‑sales, solutions engineering, or training, hands‑on UCaaS/CCaaS experience, and excellence in presenting complex concepts.

Qualifications

• 5+ years in a technical pre-sales, solutions engineering, partner enablement, or technical training role.
• Hands-on experience with UCaaS/CCaaS or cloud communications platforms.
• Proven ability to teach and facilitate complex technical concepts to mixed-skill audiences.
• Experience building and running lab environments for training or certification programs.
• Excellent project management skills across multi-city events.

Responsibilities

• Own end‑to‑end delivery of technical workshops, boot camps, and summits across NA, EMEA, and ANZ.
• Coordinate staffing, instructor resources, and logistics for 20+ major events per year.
• Manage marketing launch coordination and drive channel‑driven attendance and registration.
• Lead the Lunch & Learn roadshow series across 18 NA cities.
• Develop lab guides with SMEs across product families and maintain live training labs.
• Create and maintain technical playbooks for product families and LMS content in Docebo.
• Deliver Capstone certification grading and bi‑annual recertification across tracks.
• Validate new product introductions and coordinate content with SE teams.
• Measure event ROI and training effectiveness and report to leadership.
• Support 100% Strategic Partner certification by end of Q2 FY27 and 50 Agentic‑certified partners by year‑end.

Skills

UCaaS

CCaaS

technical training

lab environments

project management

Tools

Docebo LMS

Job description

About Dialpad

Dialpad is the AI‑native business communications platform that unifies calling, messaging, meetings, and contact center on a single platform powered by AI that understands every conversation in real time.

Your role

Dialpad's Channel Programs team owns the technical enablement experience for the partner network. The Senior Partner Technical Engineer designs and delivers workshops, builds lab environments, certifies partners on new products, and drives the pipeline that flows from a well‑trained partner base. This high‑visibility, high‑impact role intersects deep technical knowledge with teaching, working closely with Channel Sales, Channel SE, PSO, and Product teams to translate the product roadmap into partner‑ready training programs.

What You'll Do

• Own end‑to‑end delivery of technical workshops, boot camps, and summits across NA, EMEA, and ANZ.
• Coordinate workshop staffing, instructor resources, and logistics for 20+ major events per year.
• Manage marketing launch coordination and drive channel‑driven attendance and registration for every event.
• Lead the Lunch & Learn roadshow series, currently active across 18 NA cities.
• Develop comprehensive lab guides with subject‑matter experts across all product families.
• Set up and maintain hands‑on lab environments used in live training events.
• Create and maintain technical playbooks for each product family (Connect, CX, Agentic AI, Managed Services).
• Own technical LMS content within Docebo, keeping certification material current with product releases.
• Deliver Capstone certification grading and validation across all four CDP 2.0 tracks, plus bi‑annual recertification.
• Validate new product introductions (NPI) and coordinate content updates with SE teams.
• Instrument event‑to‑pipeline attribution: measure ROI and training effectiveness per event and report results to leadership.
• Support the goal of 100% Strategic Partner certification by the end of Q2 FY27 and 50 Agentic‑certified partners by year‑end.

Skills You'll Bring

• 5+ years in a technical pre‑sales, solutions engineering, partner enablement, or technical training role.
• Strong hands‑on experience with UCaaS, CCaaS, or cloud communications platforms – Dialpad product knowledge a plus.
• Proven ability to teach and facilitate complex technical concepts to mixed‑skill audiences.
• Experience building and running lab environments for training or certification programs.
• Excellent project management skills – you can run a multi‑city event calendar without dropping a ball.
• Comfortable owning outcomes: you track pipeline attribution, survey results, and certification completion, not just event attendance.
• Strong executive presence and communication skills; experience presenting to partner leadership.
• Willingness to travel ~50% for in‑person events across NA, EMEA, and ANZ.

Why Join Dialpad

• Work at the center of the AI transformation in business communications.
• Build and ship agentic AI products that are redefining how companies operate.
• Join a team where AI amplifies every employee’s impact.
• Competitive salary and comprehensive benefits, including cutting‑edge AI tools and a robust training program.
• Inclusive offices designed to foster collaboration and connection.
• A culture repeatedly recognized as a Great Place to Work, ensuring that every employee feels valued and empowered.

Dialpad is an equal‑opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.