Sr. Operations Specialist

Technical Source; United States; Sur place; USD 110 000 - 150 000; Plein temps

Résumé du poste

Technical Source in the United States seeks a Senior Operations Specialist - Strategic Initiatives to turn strategic goals into actionable programs. You will manage documentation, requirements, and schedules for high-stakes initiatives, applying Six Sigma Black Belt methods to drive efficiency.

Collaborating across departments, you map processes, gather feedback, and develop comprehensive action plans. You will monitor outcomes and present reports on operational impact while guiding

Qualifications

• 5+ years in strategic operations or related role with focus on process improvement and change management.
• Six Sigma Black Belt certification with proven impact on operational excellence.
• Hands-on experience in help desk support and Salesforce-oriented ticketing.
• Advanced Salesforce administration: customization, configuration, and workflow automation.
• Strong project management for internal initiatives, especially Salesforce-related.
• Ability to build relationships with diverse stakeholders and maintain diplomacy.
• Leadership, integrity and a collaborative team mindset.
• Effective negotiation and influencing in resource-constrained settings.
• Eagerness to learn, grow, and take on increasing responsibilities.
• Proficiency in planning tools such as SmartSheet, Microsoft Project, or NetSuite.

Responsabilités

• Lead stakeholder feedback initiatives via interviews and surveys to capture needs and requirements.
• Conduct change resistance assessments and devise mitigation strategies.
• Define requirements for system enhancements aligning with organizational goals.
• Monitor user feedback and performance metrics to identify improvement opportunities.
• Stay current on Salesforce updates to maximize internal ticketing system functionality.
• Ensure timelines are met by tracking progress and addressing deviations.
• Provide comprehensive support to the Services Operations team in planning and optimization.
• Maintain accurate operational documentation with timely updates.
• Prepare and present detailed reports on efficiency and project outcomes.
• Streamline processes with cross-functional teams to boost operational effectiveness.
• Perform additional duties as needed within Services Operations.

Connaissances

Strategic operations

Change management

Six Sigma Black Belt

Help desk support

Salesforce administration

Project management

Stakeholder management

Leadership

Negotiation

Learning agility

Communication

Process improvement

Analytical thinking

Proactive mindset

Planning tools proficiency

Outils

SmartSheet

Microsoft Project

NetSuite

Description du poste

About The Role: As a Senior Operations Specialist - Strategic Initiatives, you will lead critical efforts within the Services Operations team to translate strategic objectives into actionable plans that deliver significant impact for both clients and employees. Your extensive expertise will guide the management of documentation, requirements, and schedules for high-stakes initiatives. You will develop internal project plans, implement real-time tracking systems, and leverage your Six Sigma Black Belt certification to drive process improvements and operational excellence.

Your exceptional organizational and communication skills will enable you to effectively coordinate resources across teams, create comprehensive action plans, and engage in meaningful collaboration with cross-functional departments. You will facilitate discussions with key stakeholders to map business processes, gather feedback on challenges and requirements, and conduct impact assessments for organizational change.

Other Responsibilities Include:

• Leading stakeholder feedback initiatives, utilizing interviews and surveys to capture pain points, objectives, and requirements across various business functions.
• Conducting change resistance assessments and devising strategies to mitigate challenges in implementing process improvements.
• Collaborating with cross-functional teams to define requirements for system enhancements, ensuring alignment with broader organizational goals.
• Monitoring and analyzing user feedback and performance metrics to identify opportunities for operational enhancements and improved user satisfaction.
• Staying informed about Salesforce updates and best practices, applying insights to maximize the internal ticketing system's functionality.
• Ensuring project timelines are adhered to by closely monitoring initiative progress and proactively addressing any deviations.
• Offering comprehensive support to the Services Operations team in planning and optimizing operational processes.
• Maintaining accurate and up-to-date operational documentation, ensuring timely updates.
• Preparing and presenting detailed reports on operational efficiency and project outcomes as needed.
• Streamlining processes in collaboration with cross-functional teams to enhance overall operational effectiveness.
• Performing additional duties as required, demonstrating flexibility and adaptability within the Services Operations team.

Desired Skills and Experience:

• 5+ years of experience in strategic operations or a related role, with a strong focus on process improvement and change management.
• Six Sigma Black Belt certification, with a proven track record in applying methodologies to drive operational excellence and process optimization.
• Hands-on experience in help desk support or a similar role, demonstrating proficiency in managing user inquiries and maintaining the functionality of internal ticketing systems, particularly Salesforce.
• Advanced proficiency in Salesforce administration, including customization, configuration, and workflow automation, with a proven ability to enhance system efficiency.
• Strong project management skills, with experience in developing and executing internal project plans for strategic initiatives, particularly related to Salesforce implementations.
• Demonstrated ability to build and maintain strong relationships with diverse internal and external stakeholders.
• Exceptional soft skills with a diplomatic customer service approach.
• Strong leadership qualities, integrity, and a commitment to fostering a positive team environment.
• Effective negotiation and influencing skills, particularly in resource-constrained settings.
• Eagerness to learn, grow, and take on increasing responsibilities.
• Strong written, verbal, and organizational skills, with a focus on critical thinking and problem-solving.
• Proactive mindset with a willingness to acquire new skills and tackle complex challenges.
• Proficiency in project planning tools such as SmartSheet, Microsoft Project, or NetSuite.

Location: This position is based in the United States. Applicants must be currently located in the United States and have the legal right to work in the country. NO C2C at this time.