Sr Operations Project Manager - Fraud Investigations

Bank of America; Chandler (AZ); On-site; USD 90,000 - 125,000; Full time

Job summary

Bank of America is seeking a senior project manager to oversee large operations projects and drive end-to-end process improvements. You will direct research, define problems, and manage scope, cost, and resources while coordinating with senior management on strategic direction.

Responsibilities include leading multi-team initiatives, coordinating changes in fraud investigations programs, and ensuring alignment with bank-wide operational goals and risk controls.

Qualifications

• 4+ years of comprehensive knowledge in unethical and criminal activities including but not limited to at risk persons, conflicts of interest, account take over, money laundering, collusion, sales ethics violations, manipulation of bank systems, transactional fraud, customer impersonation, compromised customer account information, identity theft, embezzlement, account abuse and other potential criminal threats.

Responsibilities

• Manage multiple projects and direct activities related to LOB operations initiatives and impacts from other LOB initiatives
• Lead and organize the ideation, design, and execution of complex business processes and process changes
• Oversee Fraud Investigations change management program and change execution
• Cross functional engagement with partners and other operational units
• Manages the research of existing operations, procedures, workflow, product and service requirements.
• Directs the analysis of assembled data to define problems associated with project scope.
• Directs project parameters, cost and resource estimates.
• Works closely with operations management on project impact and direction.
• Requires an in-depth knowledge of the bank and overall operations environment.

Skills

Attention to Detail

Critical Thinking

Collaboration

Project Management

Risk Management

Planning

Job description

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates' physical, emotional, and financial wellness through affordable, competitive and flexible benefits. We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve. Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:

This job is responsible for managing large projects for an operations department or Line of Business. Key responsibilities include directing the research of existing operations, procedures, workflow, product, and service requirements and managing the analysis of assembled data to define problems, including cost/benefit analysis and scope of the project. Job expectations include overseeing end-to-end project status, project health, mitigation, and timely escalation and working directly with senior management to set and maintain strategic project direction.

Responsibilities:

• Manage multiple projects and direct activities related to LOB operations initiatives and impacts from other LOB initiatives
• Lead and organize the ideation, design, and execution of complex business processes and process changes
• Oversee Fraud Investigations change management program and change execution
• Cross functional engagement with partners and other operational units
• Manages the research of existing operations, procedures, workflow, product and service requirements.
• Directs the analysis of assembled data to define problems associated with project scope.
• Directs project parameters, cost and resource estimates.
• Works closely with operations management on project impact and direction.
• Requires an in-depth knowledge of the bank and overall operations environment.

Required Qualifications:

• 4+ years of comprehensive knowledge in unethical and criminal activities including but not limited to at risk persons, conflicts of interest, account take over, money laundering, collusion, sales ethics violations, manipulation of bank systems, transactional fraud, customer impersonation, compromised customer account information, identity theft, embezzlement, account abuse and other potential criminal threats.
• In-depth knowledge of policies and procedures, proficient judgment and analytical skills
• Ability to manage business needs and resources intraday to meet business performance goals
• Demonstrated ability to tailor messaging, influence stakeholders, and deliver impactful written, verbal, and executive-level presentations across all levels of the organization.
• Ability to influence and build partnerships across complex, cross-functional organizations to drive business outcomes.
• Strong project management skills with a proven ability to prioritize competing demands and deliver against key milestones and deadlines.
• Analytical mindset with the ability to interpret data, uncover insights, and translate findings into actionable business recommendations.

Desired Qualifications:

• Six Sigma and continuous improvement expertise focused on operational excellence and business optimization.
• Performance management experience leveraging metrics and insights to drive results.
• Proven ability to identify gaps, develop solutions, and lead successful issue resolution.
• End-to-end process transformation experience, including opportunity identification, business case development, funding approval, and implementation execution.

Skills:

• Attention to Detail
• Critical Thinking
• Customer and Client Focus
• Prioritization
• Risk Management
• Active Listening
• Coaching
• Collaboration
• Performance Management
• Planning
• Business Case Review
• Change Management
• Conflict Management
• Process Mapping
• Project Management

Shift:

1st shift (United States of America)

Hours Per Week:

40