Sr Operations Project Manager

Bank of America; Chicago (IL); On-site; USD 121,000 - 161,000; Full time

Job summary

Bank of America is looking for a Project Manager to join their AML Onboarding and Operations Change team. This role involves managing complex regulatory remediation initiatives, leading project life cycles, and ensuring compliance with relevant standards while promoting diversity and innovation.

Benefits

Comprehensive benefits package

Discretionary incentive eligible

Support for physical, emotional, and financial wellness

Qualifications

• 8+ years of project/program management experience.
• Experience managing People, Process, Technology Projects.
• Excellent verbal and communications skills.

Responsibilities

• Manage large projects ensuring timely completion and adherence to standards.
• Oversee project parameters, costs, and testing execution.
• Lead and direct efforts functionally aligned with the program.

Skills

Attention to Detail

Critical Thinking

Customer and Client Focus

Risk Management

Collaboration

Project Management

Change Management

Problem Solving

Education

Bachelor's degree preferred

Tools

MS Project

Jira

Confluence

Job description

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:
This job is responsible for managing large projects for an operations department or Line of Business. Key responsibilities include directing the research of existing operations, procedures, workflow, product, and service requirements and managing the analysis of assembled data to define problems, including cost/benefit analysis and scope of the project. Job expectations include overseeing end-to-end project status, project health, mitigation, and timely escalation and working directly with senior management to set and maintain strategic project direction.

Responsibilities:

• Determines testing methods needed for assigned projects, educates resources, partners with all testing teams engaged, and analyzes reporting and assembled data to define problems
• Manages and directs project parameters, costs, project testing execution, resource allocation, and cost/benefit analysis
• Partners with operations management on creating project impact and providing direction and guidance to internal teams
• Coordinates development of key project deliverables in partnership with various key internal and external business partners
• Manages and leads the execution of multiple and often competing priorities to meet deadlines and adhere with policies and procedures
• Establishes project status routines and tracks critical path deadlines and overall business measures for success
• Oversees defect resolution and roadblock clearing efforts to enable successful completion of testing

Managerial Responsibilities:
This position may also have responsibilities for managing associates. At Bank of America, all managers at this level demonstrate the following responsibilities, in addition to those specific to the role, listed above.

• Diversity & Inclusion Champion: Models an inclusive environment for employees and clients, aligned to company D&I goals.
• Manager of Process & Data: Demonstrates deep process knowledge, operational excellence and innovation through a focus on simplicity, data based decision making and continuous improvement.
• Enterprise Advocate & Communicator: Communicates enterprise decisions, purpose, and results, and connects to team strategy, priorities and contributions.
• Risk Manager: Ensures proper risk discipline, controls and culture are in place to identify, escalate and debate issues.
• People Manager & Coach: Provides inspection, coaching and feedback to motivate, differentiate and improve performance.
• Financial Steward: Actively manages expenses and budgets in alignment with objectives, making sound financial decisions.
• Enterprise Talent Leader: Assesses talent and builds bench strength for roles across the organization.
• Driver of Business Outcomes: Delivers results by effectively prioritizing, inspecting and appropriately delegating team work.

Skills:

• Attention to Detail
• Critical Thinking
• Customer and Client Focus
• Prioritization
• Risk Management
• Active Listening
• Coaching
• Collaboration
• Performance Management
• Planning
• Business Case Review
• Change Management
• Conflict Management
• Process Mapping
• Project Management

Line of Business Job Description

We have an exciting opportunity for a Project Manager to join our AML Onboarding and Operations Change and Transformation team. The Project Manager will manage regulatory remediation initiatives from a Control Tower perspective that have a significant impact on multiple lines of business: people, processes, and technology – required to address regulatory findings. This position will be accountable for the management of the project life cycle, from initiation through implementation, aligned with the bank’s Enterprise Change Management standards / expectation. The Project Manager will work directly in the Regulatory remediation PMO (Control Tower) and with senior management of the impacted business and operations area to set strategic direction of the project.

We are looking for a strong leader with the right level of experience, sense of urgency, detail oriented, ability to challenge, strong desire to learn, and influence stakeholders, and with excellent analytical skills, critical thinking, and process improvement mind-set. A proven record delivering critical outcomes, in adherence to bank standards and within a robust operating structure are crucial. Previous experience with regulatory related programs are a distinct advantage.

Responsibilities:

• Defines responsibilities and accountabilities for key project roles and oversees the execution of defined programs and/or project tasks through tracking of deliverables and their statuses, developing project plans, and measuring progress against ongoing key performance indicators
• Leads the adoption and sustainment of change initiatives and assesses adoption risks
• Leads remediation requirements documentation efforts based on identified gaps and controls needed for sustained performance
• Leads and plans programs and projects using appropriate tools and techniques, including Technology platforms used by client facing employees, change management tools, and risk and issue management tools to ensure efficient and effective project completion
• Develops, maintains, and reports on an overall integrated delivery plan, raising any risks, developing a mitigation plan, and escalating issues appropriately to respective stakeholders
• Management of deliverables for all project management activities aligned to the core change management team and PMO workstreams supporting the program roadmap
• Manages, leads, and directs the work efforts functionally aligned to the program
• Establishes and follows the framework and structure for how the program and projects will operate
• Represents the health and status of program and projects, through effective verbal and written communication channels, to Change executive and senior stakeholders
• Partners with sponsors to support and maintain momentum and plans for the delivery of the projects
• Implements best-practice artifacts and routines to capture and manage the end-to-end plan of record
• Implements effective change ‘traceability’ from requirements, through testing to implementation
• Ensures stakeholder engagement and keeps them informed of progress
• Tracks and escalates risk and issues
• Manages program scope and timeline
• Serves as primary contact to senior managers and executives for critical change initiatives for the supported programs
• Communicates, influences, and negotiates both vertically and horizontally to obtain or leverage necessary resources
• Accountable for analyzing present-state, developing alternative future-state approaches, and facilitating implementation
• Creates a clear, coherent approach to guide effective program/initiative setup, execution, and controls
• Drives change governance and change control facilitating the definition of requirements and development of Change Control documentation
• Integrates end-to-end business process into program planning and decisioning processes
• Ensures clearly defined responsibilities and accountabilities for key program/project roles
• Identifies and manage project risks and issues
• Chairs working groups and steering committees as required
• Adheres and delivers on enterprise change management standards

Required Qualifications:

• 8+ years of project/program management experience
• Experience managing People, Process, Technology Projects and understanding various bank technologies and infrastructure concepts
• Excellent project management skills, including the ability to prioritize work and meet deadlines
• Able to identify and propose the tasks & deliverables that will be necessary to achieve the desired outcome
• Excellent verbal and communications skills. Provide clear, concise direction to the broader team while delivering comprehensive status to senior executives or project champions
• Strong business centric mindset with ability to utilize sound business judgment and tailor approach to drive optimal business outcomes
• Ability to manage and communicate with stakeholders
• Knowledge of structured project management methods
• Ability to challenge and influence stakeholders at senior levels
• Ability to lead cross-functional workgroups and champion initiatives
• Competent with MS products: Word, Excel, PowerPoint, Project, and Visio
• Competent with Jira and confluence for project management in a waterfall and agile framework

Desired Qualifications :

• Prior experience in Global Operations
• Experience in planning, leading, delivering associate and client readiness plans
• Strives to bring new thoughts and ideas to teams to drive innovation and unique solutions
• Excels in working among diverse viewpoints to determine the best path forward
• Creativity – able to look at a problem from a new perspective and to develop new ideas and solutions
• Self-starter who can take ambiguous information and drive to logical outcomes while constantly challenging the status quo
• Commitment to challenging the status quo and promoting positive change
• Believes in value of diversity so we can reflect, connect, and meet the diverse needs of our clients and employees around the world
• Excels in ambiguity
• Experience working in a global environment

Skills:

• Controls Management
• Issue Management
• Problem Solving
• Process Management
• Process Performance Measurement
• Monitoring, Surveillance, and Testing
• Policies, Procedures, and Guidelines Management
• Process Design
• Program Management
• Project Management
• Critical Thinking
• Influence
• Prioritization

Shift:

1st shift (United States of America)

Hours Per Week:

40

Pay Transparency details

US - IL - Chicago - 540 W Madison St - Bank Of America Plaza (IL4540) Pay and benefits information Pay range $121,400.00 - $160,300.00 annualized salary, offers to be determined based on experience, education and skill set. Discretionary incentive eligible This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company. Benefits This role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.