Sr. Operations Program Manager

General Dynamics IT; United States; Remote; USD 120,000 - 170,000; Full time

Job summary

General Dynamics IT is seeking a Sr. Operations Program Manager to oversee CMS program delivery remotely from the United States. You will manage schedules, staffing, and contract scope across remote teams of healthcare administrators, technical writers, and training professionals.

You will design workflows, monitor KPIs, and drive continuous improvement while coordinating with CMS stakeholders. Prior CMS experience and ability to obtain Public Trust clearance are required.

Qualifications

• Bachelor's degree
• 10+ combined years of Policy Analyst, Training, and/or Healthcare Operations experience
• Experience working for the Centers for Medicare and Medicaid Services (CMS)
• Excellent oral, written and presentation communication skills, with ability to communicate complex topics to stakeholders and lead meetings
• Experience leading and managing teams, mentoring and performance management
• Experience using CMS JIRA and Confluence tools
• Expert knowledge of health care policy, ACA, CMS Operations, and related issues
• Experience coordinating with CMS/HHS to prepare for public release of regulations and guidance
• Experience creating schedules and timelines, tracking deliverables and metrics, and providing demonstrations and virtual trainings
• Consistent quality performance rated valued or higher (Internal candidates)
• Candidate must be able to obtain Public Trust clearance
• Candidate must have lived in the United States at least three of the last five years

Responsibilities

• Oversee complex CMS programs and drive mission outcomes remotely
• Manage project schedules and tasks for operations team members
• Build and maintain client trust and ensure scope alignment
• Provide leadership to remote teams of admins, writers, and trainers
• Structure operational workflows and auditing for scalable service delivery
• Monitor KPIs, SLAs and resource utilization
• Analyze regulatory changes impacting program implementation
• Deliver reports, dashboards, and insights on operations
• Bridge policy, data and system implementation in briefs
• Lead ACA and NSA communication strategies with human-centered design

Skills

ACA

CMS

Healthcare Policy

Operations

Training

Education

Bachelor's degree

Tools

JIRA

Confluence

Job description

Type of Requisition

Regular

Clearance Level Must Currently Possess

None

Clearance Level Must Be Able to Obtain

None

Public Trust/Other Required

Other

Job Family

Program Delivery and Execution

Job Qualifications

Skills: Affordable Care Act (ACA), CMS, Healthcare Policies, Operations, Training Certifications: None

Experience: 10+ years of related experience

US Citizenship Required: No

Job Description

Oversee complex programs that drive impactful mission outcomes for our customers as a Sr. Operations Program Manager. Here, you'll see the bigger picture on mission initiatives and where your program management career can go at GDIT. As a Sr. Operations Program Manager, you'll join our team remotely to support the Centers for Medicare and Medicaid Services (CMS). Work visa sponsorship will not be provided for this role.

At GDIT, people are our differentiator. As a Sr. Operations Program Manager supporting CMS, you will be trusted to manage project schedules and tasks for operations team members, manage work assignments to project and contract scope, and build and maintain client trust. You will need to demonstrate a Consultant Mindset , understanding the bigger picture, breaking down complex problems to design actionable solutions, drive user adoption and champion continuous improvement, and build trust, managing expectations and leading with credibility. In this client-facing role, a typical day will include:

• Providing structure and guidance, work leadership, and management to multiple remote teams of healthcare business administrators, technical writers, and training professionals who support policy and programmatic questions about the Affordable Care Act.
• Leading the strategic structuring of operational workflows and auditing to ensure scalable, efficient, high quality and consistent service delivery.
• Designing and implementing frameworks to monitor key operational metrics, including performance KPIs, service level adherence, and resource utilization.
• Overseeing the analysis and reduction of case backlogs, establishing governance models and continuous improvement initiatives based on ITIL best practices with a strong focus on incident, problem, and change management processes.
• Collaborating cross-functionally with development teams to standardize and optimize processes, drive data-informed decisions, and enhance overall operational transparency and accountability.
• Ensuring accurate and timely updates to project schedules and reporting for milestones, project progress, and other operational metrics.
• Attending or facilitating client meetings to identify business needs and provide recommendations for approaches to solving challenges with operations techniques.
• Overseeing the delivery of reports, dashboards and insights that analyze key operations and performance metrics.
• Overseeing the research and tracking of ongoing legislative and regulatory changes that impact program implementation and operations with a high degree of organization.
• Presenting strategies to bridge policy, data, and system implementation in briefings and other formats to internal teams and CMS.
• Providing input or preparing technical reports/briefings based on the expert interpretation of analyzed data.
• Oversee communication strategies for the ACA and NSA to enhance stakeholder engagement activities with a Human Centered Design mindset
• Executing program strategies and leadership goals
• Providing direct supervision and mentorship of team members.

REQUIRED QUALIFICATIONS

• Bachelor's degree
• 10+ combined years of Policy Analyst, Training, and/or Healthcare Operations experience
• Experience working for the Centers for Medicare and Medicaid Services (CMS)
• Excellent oral, written and presentation communication skills, with a demonstrated ability to communicate complex technical topics to various stakeholders, management levels, and non-technical audiences, and to independently lead various meetings and technical calls
• Experience leading and managing teams, mentoring and providing performance management
• Experience using the Centers for Medicare and Medicaid Services (CMS) JIRA and Confluence tools
• Expert knowledge of health care policy, the ACA, CMS Operations, and related issues
• Experience coordinating with CMS/HHS to prepare for the public release of regulations and guidance related to agency policies and operations
• Experience creating schedules and timelines, tracking deliverables and metrics, and providing demonstrations and virtual trainings
• Consistent quality performance rated valued or higher (Internal candidates)
• Candidate must be able to obtain Public Trust clearance
• Candidate must have lived in the United States at least three (3) out of the last five (5) years

PREFERRED QUALIFICATIONS

• Experience working for CMS's Center for Consumer Information and Insurance Oversight (CCIIO)
• Experience supporting Salesforce services and development
• Strong interpersonal skills to collaborate with customers and internal cross-functional teams