Sr Operations Manager, Repair

CTDI; Flower Mound (TX); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Weekly pay

Monthly incentive bonus

Health insurance

Vision insurance

401(k)

Life insurance

Disability insurance

Employee assistance program

Flexible spending account

Job summary

CTDI is seeking an Operations Manager to oversee all warehouse activities at our Flower Mound, Texas facility. You will coordinate multiple departments, lead a team of around 150 staff, and drive efficiency, profitability, and customer satisfaction.

You will report to senior management, prepare regular performance reports, and ensure SLAs are met while complying with safety and operational policies. A bachelor's degree and substantial management experience are required.

Qualifications

• 5-7+ years of management experience in a high-volume environment.
• Proven track record of operational excellence and measurable results.
• Excellent leadership and interpersonal skills across all levels.

Responsibilities

• Oversee multiple departments and functions within the branch to ensure smooth daily operations.
• Manage ~150 temporary and full-time associates and provide guidance and performance feedback.
• Provide regular reports to senior management on performance and progress of initiatives.
• Align department goals with financial objectives (revenue, OpEx, Gross Margin %, NIAT).
• Ensure adherence to SLAs and resolve issues with customers and management.
• Develop and implement policies to improve workflow, productivity and efficiency.
• Monitor daily P&L calls with Corporate management and participate as needed.
• Monitor inventory levels and optimize stock movements to minimize costs.
• Meet or exceed daily KPIs with accurate reporting for customer satisfaction.

Skills

Leadership

Communication

Problem solving

Project management

Time management

Data analysis

OSHA familiarity

MS Office

WMS expertise

Education

Bachelor's degree

Tools

WMS

Inventory software

MS Office

Job description

• On-site
• Operations Management
• Full-Time
• Requisition #: SROPE004827

Description

CTDI is a large-scale Engineering, Repair, and Logistics company that services the country’s largest wireless telecommunications providers, as well as the largest High-speed Internet & Cable providers. CTDI has over 11,000 FT US Employees in over 60 world class US Operations. CTDI also has a global footprint with more than20,000 employeesworldwide.

Responsible for overseeing and coordinating all operational activities within the warehouse. This position will include focuses on optimizing efficiency, productivity, and profitability across various departments.

Responsibilities:

• Oversight of multiple departments and functional areas within the branch to ensure smooth day to-day operations.
• Management of approximately 150 temporary and full time associates.
• Providing regular reports and updates to senior management on the performance and progress of operational initiatives.
• Align department goals with financial objectives (revenue, OpEx, Gross Margin %, NIAT %, etc.).
• Communicates effectively with Corporate management and customers to ensure adherence to Service Level Agreements (SLAs), meeting customer expectations, and promptly resolving any issues that may arise.
• Develop and implement operational policies, procedures, and standards to streamline workflow, improve productivity, and enhance overall efficiency.
• Responsible for overseeing and managing the financial performance, including participating in daily P&L calls with Corporate management
• Monitor inventory levels, track stock movements, and optimize inventory management processes to minimize stock outs, overstock, and inventory holding costs.
• Responsible for meeting or surpassing daily Key Performance Indicators (KPIs), with accurate reporting that consistently exceeds customer expectations.
• Lead and motivate warehouse staff, providing guidance, training, and performance feedback to foster a positive and high-performing team culture.
• Collaborate with cross-functional teams, such as logistics, procurement, and customer service, to coordinate warehouse operations and address customer needs and requirements.
• Engages in employee relations initiatives, promptly addressing and resolving employee concerns to maintain a positive work environment.
• Provide the next level of support for escalated issues during work shifts.
• Collaborates with Corporate to facilitate escalations involving corporate resources (IT, network, etc.) for troubleshooting or process improvement purposes.
• Utilize warehouse management systems (WMS) and other technology tools to track inventory monitor performance metrics, and generate reports for analysis and decision-making.
• Ensure compliance with health and safety regulations, company policies, and industry standards
  to maintain a safe working environment for employees and visitors.
• All other duties assigned, based on the business the warehouse supports.

Required Skills and Experience:

• 5-7+ years of management experience (preferably in a high-volume, fast-paced production, manufacturing, distribution, warehousing or service environment) including experience working with P&L/budgets.
• Demonstrates a track record of driving operational excellence and delivering measurable results.
• Exceptional leadership and interpersonal skills, adept at skillfully communicating, inspiring, and exerting influence across all levels of the organization.
• Strong problem-solving abilities and decision-making skills, with a strategic mindset and a focus on results and continuous improvement.
• Advanced understanding of Project Management principles and the criticality of deadline prioritization.
• Highly skilled in effectively managing a challenging workload, prioritizing tasks, and consistently meeting deadlines
• Strong analytical and numerical skills, with the ability to analyze data, identify trends, and make data-driven decisions.
• Proficiency in warehouse management systems (WMS), inventory control software, and MS Office.
• Familiarity with OSHA regulations and standards

Preferred Skills and Experience:

• Experience working with UKG and Kronos.
• Experience in supervising temporary staff.
• Technical background.

Educational Requirements

• Bachelor's degree preferred in a related field or equivalent work experience.

Physical Demands and Working Conditions

• Warehouse environment

You will love working in our family-oriented company! When you join our family, you will enjoy perks such as:

• Weekly pay every Thursday
• Monthly Incentive Bonus
• Positive, team-oriented, inclusive workplace
• Health insurance
• Vision insurance
• 401(k)
• Life insurance
• Disability insurance
• Employee assistance program
• Flexible spending account

Work Authorization

• United States (Required)
• Must be 18 years of age

CTDI is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. This policy applies to every aspect of employment at CTDI, including recruitment, hiring, training, advancement, and termination.

This position does not qualify for visa sponsorship.

As part of our hiring process, we may use automated decision tools to assist in evaluating candidate qualifications, skills, and experience against job requirements. These tools are designed to support—not replace—human judgment. Final hiring decisions are made by our hiring team. We are committed to equal employment opportunity and regularly review our hiring processes, including automated tools, to support fairness and reduce the risk of unintended bias. You may request an alternative evaluation method or accommodation by contacting [e-mail] .

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.