Sr Operations Manager

CTDI; Logan Township (NJ); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

Weekly pay every Thursday

Monthly Incentive Bonus

Health insurance

401(k)

Life insurance

Disability insurance

Flexible spending account

Job summary

CTDI in Logan Township, NJ is seeking a Sr Operations Manager to oversee and coordinate all operational activities within the warehouse. You will focus on optimizing efficiency, productivity, and profitability across various departments.

The ideal candidate has 5-7 years of management experience in a high-volume environment and proficiency in warehouse management systems. Competitive benefits include health insurance, 401(k), and a monthly incentive bonus.

Qualifications

• 5-7+ years of management experience in a high-volume environment.
• Must have prior experience with small package fulfillment.
• Exceptional leadership and communication skills required.
• Strong problem-solving and decision-making abilities.
• Proficiency in inventory control and warehouse systems.

Responsibilities

• Oversee day-to-day operations across multiple departments.
• Develop and implement operational policies to enhance efficiency.
• Monitor financial performance and manage P&L.
• Provide regular updates to senior management.
• Ensure compliance with health and safety regulations.

Skills

Management experience

Small package fulfillment

Leadership and interpersonal skills

Problem-solving abilities

Project Management principles

WMS and inventory control software proficiency

OSHA regulations familiarity

Education

Bachelor's degree preferred in a related field

Tools

Warehouse Management Systems (WMS)

MS Office

Job description

2810 Oldmans Creek Road
Logan Twp, NJ 08085, USA

Description

CTDI is a large-scale Engineering, Repair, and Logistics company that services the country’s largest wireless telecommunications providers, as well as the largest High-speed Internet & Cable providers. CTDI has over 11,000 FT US Employees in over 60 world class US Operations. CTDI also has a global footprint with more than 20,000 employees worldwide.

The Sr Operations Manager is responsible for overseeing and coordinating all operational activities within the warehouse. This position will include focuses on optimizing efficiency, productivity, and profitability across various departments.

Shift: 1st

Responsibilities

• Oversight of multiple departments and functional areas within the branch to ensure smooth day-to-day operations.
• Providing regular reports and updates to senior management on the performance and progress of operational initiatives.
• Communicates effectively with Corporate management and customers to ensure adherence to Service Level Agreements (SLAs), meeting customer expectations, and promptly resolving any issues that may arise.
• Develop and implement operational policies, procedures, and standards to streamline workflow, improve productivity, and enhance overall efficiency.
• Responsible for overseeing and managing the financial performance, including participating in daily P&L calls with Corporate management.
• Monitor inventory levels, track stock movements, and optimize inventory management processes to minimize stock outs, overstock, and inventory holding costs.
• Responsible for meeting or surpassing daily Key Performance Indicators (KPIs), with accurate reporting that consistently exceeds customer expectations.
• Lead and motivate warehouse staff, providing guidance, training, and performance feedback to foster a positive and high-performing team culture.
• Collaborate with cross-functional teams, such as logistics, procurement, and customer service, to coordinate warehouse operations and address customer needs and requirements.
• Engages in employee relations initiatives, promptly addressing and resolving employee concerns to maintain a positive work environment.
• Provide the next level of support for escalated issues during work shifts.
• Collaborates with Corporate to facilitate escalations involving corporate resources (IT, network, etc.) for troubleshooting or process improvement purposes.
• Utilize warehouse management systems (WMS) and other technology tools to track inventory, monitor performance metrics, and generate reports for analysis and decision-making.
• Ensure compliance with health and safety regulations, company policies, and industry standards to maintain a safe working environment for employees and visitors.
• All other duties assigned, based on the business the warehouse supports.

Required Skills and Experience

• 5-7+ years of management experience (preferably in a high-volume, fast-paced production, manufacturing, distribution or warehousing or service environment) including experience working with P&L/budgets.
• Must have prior experience with small package fulfillment.
• Demonstrates a track record of driving operational excellence and delivering measurable results.
• Exceptional leadership and interpersonal skills, adept at skillfully communicating, inspiring, and exerting influence across all levels of the organization.
• Strong problem-solving abilities and decision-making skills, with a strategic mindset and a focus on results and continuous improvement.
• Advanced understanding of Project Management principles and the criticality of deadline prioritization.
• Highly skilled in effectively managing a challenging workload, prioritizing tasks, and consistently meeting deadlines.
• Strong analytical and numerical skills, with the ability to analyze data, identify trends, and make data-driven decisions.
• Proficiency in warehouse management systems (WMS), inventory control software, and MS Office.
• Familiarity with OSHA regulations and standards.

Preferred Skills and Experience

• Experience working with UKG and Kronos
• Experience in supervising temporary staff
• Technical background

Educational Requirements

• Bachelor's degree preferred in a related field or equivalent work experience

Physical Demands and Working Conditions

• Warehouse environment

You will love working in our family-oriented company! When you join our family, you will enjoy perks such as:

• Weekly pay every Thursday
• Monthly Incentive Bonus
• Positive, team-oriented, inclusive workplace
• Health insurance
• Vision insurance
• 401(k)
• Life insurance
• Disability insurance
• Employee assistance program
• Flexible spending account

Work Authorization

• United States (Required)
• Must be 18 years of age

This position does not qualify for visa sponsorship.

CTDI is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. This policy applies to every aspect of employment at CTDI, including recruitment, hiring, training, advancement, and termination.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.