Sr. Operations Manager (Field Services)

Confidential; Detroit (MI); On-site; USD 90,000 - 130,000; Full time

Job summary

Confidential, a large engineering field services division in Detroit, seeks an experienced operations leader to oversee day-to-day activity with full P&L ownership and a focus on safety and efficiency. You will manage staff, implement policies, and drive cross-functional collaboration to ensure customer satisfaction and regulatory compliance.

The role emphasizes strong leadership, data-driven decision making, and the ability to align multiple priorities with the company’s core safety and

Qualifications

• 5+ years of operations management experience with full P&L ownership
• Strong leadership and change-management skills
• Excellent communication and interpersonal abilities across all staff levels
• Ability to analyze data to inform decisions and meet timelines

Responsibilities

• Manage and supervise staff, including hiring, training, coaching/mentoring, and performance evaluations
• Foster a positive culture within direct report and collaborating teams
• Develop and implement operational policies and procedures to drive efficiency
• Collaborate with other departments to ensure seamless operations and customer satisfaction
• Ensure compliance with relevant regulations and safety programs; administer safety trainings and incident investigations

Skills

Operations management

P&L ownership

People management

Change management

Budget management

Data analysis

Communication

Safety compliance

Process improvement

Education

Bachelor’s or Associate degree preferred

Job description

Responsible for overseeing the operations of a large engineering field services branch. This position requires strong operations management experience with P&L responsibility, strong business acumen, experience managing people and strong change management and turnaround skills.

• Manage and supervise staff, including hiring, training, coaching/mentoring, and doing performance evaluations
• Foster and promote a positive culture within direct report team and collaborating teams
• Demonstrate the company’s Core Values throughout your work responsibilities including Commitment to Safety, Accountability for Performance, Commitment to Excellence, Service to our Customers
• Act as a guide for all members of the team to ensure the processes, procedures and standards are consistently delivered and adhered to, both at the department and Company level
• Develop and implement operational policies and procedures to ensure efficiency and effectiveness
• Collaborate with other departments to ensure seamless operations and customer satisfaction
• Ensure compliance with all relevant regulations and standards
• Ensure that the team regularly participates in and complies with Company safety programs; employees have necessary new hire safety training, and that annual or periodic safety training is completed for all department employees; assist in the development, implementation and enforcement of workplace safety policies and procedures and with investigations of any accidents/incidents occurring in the department.
• Ensure the satisfactory resolution of concerns or issues, intervening in the more complex or sensitive issues with respect to customers, contracts, human resources, or safety
• Manage budgets and allocate resources appropriately
• Monitor and analyze operational performance metrics to identify areas for improvement -Identify and implement new technologies and processes to improve operations
• Provide regular reports to senior management on operational performance and progress towards goals

Requirements:

• Associates or Bachelor’s Degree iis preferred
• 5 years of operations management experienc with full P&L ownership
• Strong leadership and management and change management skills
• Results-oriented individual with the ability to interpret and effectively manage multiple and competing priorities and timelines.
• Excellent communication and interpersonal skills to effectively communicate with all types of staff, including laborers, trades, technical, professional, management and senior or executive management.
• A professional demeanor and a commitment to a high level of customer service
• Ability to analyze data and make informed decisions
• Experience with budget management and resource allocation
• Knowledge of relevant regulations and standards
• Experience with implementing new technologies and processes