Sr. Operations Manager, Dispense & Fulfillment Operations

For Hers; New Albany (OH); On-site; USD 75,000 - 115,000; Full time

Job summary

Join a forward-thinking health and wellness platform as a Senior Operations Manager, where you'll oversee critical warehouse and inventory operations. This role is pivotal in ensuring compliance and operational efficiency while leading a dedicated team. With a commitment to redefining healthcare, you'll play a key role in enhancing customer experiences and driving improvements. Enjoy a competitive salary, unlimited PTO, and comprehensive health benefits as you contribute to a mission-driven company that values diversity and wellness.

Benefits

Unlimited PTO

Comprehensive Health Benefits

401k with Employer Matching

Employee Discounts

Offsite Team Retreats

Quarterly Mental Health Days

Employee Stock Purchase Program

Qualifications

• 10+ years in fulfillment, warehouse, or distribution environments.
• Experience in supervisory or management roles for over 10 years.

Responsibilities

• Oversee daily operations and manage multiple shifts.
• Ensure compliance with SOX and HIPAA regulations.

Skills

Fulfillment Management

Warehouse Operations

Inventory Control

Regulatory Compliance

Leadership

Operational Efficiency

Safety Procedures (OSHA)

Education

Bachelor's Degree

Master's Degree

Tools

Six Sigma

Lean Principles

Job description

Hims & Hers is the leading health and wellness platform, on a mission to help the world feel great through better health. We are redefining healthcare by prioritizing the customer and providing access to affordable, accessible, and personalized care, from diagnosis to treatment and delivery. We normalize health & wellness challenges and innovate solutions to make better health outcomes more achievable.

Hims & Hers is a public company traded on the NYSE under the ticker symbol “HIMS.” To learn more about the brand and offerings, visit hims.com/about, hims.com/how-it-works, and for information on benefits, culture, and flexible/remote work, see www.hims.com/careers-professionals.

About the Role:

As a Senior Operations Manager, you will oversee warehouse inbound and inventory operations, prescription dispense and fulfillment, non-prescription fulfillment, outbound processing, and manage employees across multiple shifts and functions. You will be part of the management team, a key stakeholder, and have a significant impact as Hims/Hers grows. This role is based in New Albany, Ohio, reporting to the Director of Operations.

You Will:

• Manage daily facility operations in the absence of the General Manager.

• Monitor prescription turnaround times to meet internal standards and patient needs.

• Ensure SOX compliance related to inventory control and cycle count procedures.

• Oversee dispense operations for technicians and collaborate with Pharmacists to ensure regulatory compliance.

• Guarantee shipping accuracy to prevent HIPAA violations and ensure data accuracy.

• Work with Pharmacy Leadership to analyze and improve operational efficiency.

• Communicate with program managers to develop products supporting business needs.

• Collaborate with support partners (Transportation, Design, Supply Chain, etc.) to enhance customer experience.

• Perform additional duties and projects as assigned.

You Have:

• Bachelor’s Degree; Master’s Degree preferred.

• Over 10 years of experience in fulfillment, warehouse, or distribution environments.

• Over 10 years in supervisory or management roles.

• Over 10 years of OSHA safety experience.

Preferred Qualifications:

• Experience with Six Sigma or Lean principles.

• Proven leadership in technically complex projects.

Our Benefits (highlights):

• Competitive salary and equity compensation.

• Unlimited PTO, holidays, and quarterly mental health days.

• Comprehensive health benefits including medical, dental, vision, and parental leave.

• Employee Stock Purchase Program (ESPP).

• Employee discounts on products.

• 401k with employer matching.

• Offsite team retreats.

Conditions of Employment:

• Work with Hazardous Drugs requiring PPE such as gloves, masks, gowns, etc.

• Medical approval needed for respiratory protection devices.

• Physical exertion required, including walking, standing, squatting, bending, and lifting up to 50 lbs.

• Understanding of risks related to handling hazardous drugs.

We are committed to diversity, ethics, wellness, and belonging. We encourage all qualified applicants to apply, regardless of background or experience.

Hims considers all qualified applicants, including those with arrest or conviction records, in accordance with fair chance laws.

We provide accommodations for individuals with disabilities. Contact [e-mail] for assistance. Do not send resumes to this email.

Learn more about our data practices at our Global Candidate Privacy Statement.