Sr. Operations Manager - Content Excellence

The Fountain Group; South San Francisco (CA); Hybrid; USD 79,000 - 85,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

Life insurance

Disability insurance

Job summary

The Fountain Group is seeking a Senior Operations Manager for Content Excellence to join the Chief Marketing Office on a temporary maternity leave coverage. The role focuses on designing and leading operational frameworks to optimize content supply chains and ensure high-quality execution across the Marketing organization.

You will bridge strategy and execution, guide learning journeys, remove cross-functional friction, and drive adoption of new content capabilities and AI-enabled processes,

Qualifications

• Bachelor's degree and 5-7 years of experience in content operations, marketing operations, or creative project management.
• Proven ability to manage end-to-end content workflows and multi-channel campaign ops.
• GenAI-enabled content experience is highly valued.

Responsibilities

• Design and execute learning journeys and enablement programs for cross-functional teams on new content capabilities.
• Lead operational support for end-to-end content workflow strategy and governance.
• Diagnose opportunities in content processes and asset management to drive efficiencies and speed-to-market.
• Facilitate operational content forums and alignments with executive presence.
• Deliver change management, training, and documentation for marketing teams adopting new tools and AI enablement.

Skills

Communication

Cross-functional collaboration

MLR process

Offshore teams

Education

Bachelor's degree

Tools

Adobe Experience Manager

Veeva Vault

Job description

Seeking a Senior Operations Manager for Content Excellence to join the Chief Marketing Office (CMO) to cover a temporary maternity leave. In this pivotal, high-impact role, you will lead operational frameworks that elevate strategic planning, streamline content supply chains, and ensure seamless, high-quality execution across key CMO teams and the broader Marketing organization.

This role will serve as a key operational and change lead. Will bridge strategic alignment with tactical execution, guiding teams through learning journeys, removing cross-functional friction, driving system and process adoption, and ensuring content initiatives deliver measurable business impact.

Primary focuses

• Support rollout of new capabilities to marketing org
• Large audience, :300 marketers within the marketing group
• New capabilities being developed by tech team
• They work in spring cycles
• Managing communication

Requirements

• Very effective communication is critical
• Lots of cross-functional collaborating with marketing, tech teams, product teams, and internal reviewers
• Rigorous MLR process
• Also work with some offshore teams

Q&A

• Pharma required? Not a hard requirement, but it would stand out. Will also consider strong content exp using GenAI.
• GenAI required? Yes
• GenAI is more important than pharma
• What tools? They use Adobe, but understanding of that ecosystem is okay
• Pharma agency okay? Yes, especially because they'd have the MLR background coming from there
• Reason for need is detailed on the req face palm but she reiterated it could convert!
• Project management is a core capability, so she said PM is a big part of role, PM skills are critical

Key Responsibilities

• Design, structure, and execute comprehensive learning journeys and enablement programs that onboard and upskill cross-functional teams on newly deployed content capabilities, tools, and guidelines.
• Lead operational support for end-to-end content workflow strategy and governance, ensuring cross-functional alignment across stakeholders.
• Diagnose operational opportunities in content processes and asset management, designing scalable efficiencies and guidelines that simplify complex approvals and accelerate speed-to-market.
• Facilitate key operational content forums, review sessions, and alignment meetings with strong executive presence, translating high-level requirements into clear action plans.
• Deliver targeted change management, training, and documentation to support marketing teams in adopting new content tools, guidelines, and modern practices (including generative AI enablement).

Qualifications

• Bachelor's degree and 5-7 years of experience in content operations, marketing operations, or creative project management.
• Proven track record of managing end-to-end content workflows, digital asset management systems, and multi-channel campaign ops.

Preferred Qualifications

• Strong understanding of commercial marketing processes within the pharmaceutical or biotech industry (e.g., MLR/PRC review processes).
• Experience with enterprise Content Management Systems (CMS) and Digital Asset Management (DAM) platforms (e.g., Veeva Vault, Adobe Experience Manager).
• Expertise in Agile marketing methodologies, creative agency workflows, and modern content capabilities (including AI tools for content generation/management).

Who We Are

The Fountain Group is a nationwide staffing firm with over 80 Fortune 100-500 clients. Since 2001, TFG has maintained a consistent standard of excellence, and our work is broadly recognized every year through numerous industry performance awards. Our success is a team effort.

Browse our website below for additional information on our company.

Location

3407 W Martin Luther King Jr. Dr. Tampa, FL 33607

Pay and Contract

Pay: $57-62 per hour W2. Our company offers our consultants a suite of benefits after a qualification period including health, vision, dental, life and disability insurance.

This is a 6 month contract - w/ a possible extension or conversion to FTE (Depending on performance and business needs).

This is a Hybrid role, 3 days onsite.

W2 candidates only.

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