Sr. Operations Manager

Amazon; Stoughton (MA); On-site; USD 80,000 - 110,000; Full time

Job summary

An established industry player is seeking a Senior Operations Manager to oversee critical operations within a Fulfillment Center. This role is pivotal in driving quality initiatives, enhancing process improvements, and ensuring exceptional customer experiences. As a leader, you will mentor and develop a team while collaborating with various departments to achieve operational excellence. The ideal candidate will have extensive management experience in a fast-paced environment and a passion for fostering a culture of continuous improvement. If you're ready to take on a challenging role that offers career growth and the opportunity to make a significant impact, this position is for you.

Qualifications

• 7+ years management experience in manufacturing or distribution.
• Experience with performance metrics and process improvement.
• Flexible to work various hours including nights and weekends.

Responsibilities

• Drive quality initiatives and process changes in the Fulfillment Center.
• Manage and lead a team of Operations and Area Managers.
• Ensure safety, quality, and performance in operations.

Skills

Management Experience

Process Improvement

Lean Techniques

Performance Metrics

Team Leadership

Education

Bachelor's Degree

MBA

Degree in Engineering or Operations

Job description

Job ID: 2972321 | Amazon.com Services LLC

Our Sr. Operations Managers responsible for all budgetary, people development and operations objectives. The Sr. Operations Managers is responsible for all aspects of operation or functions at the site. Additional responsibilities include managing and leading a team of Operations and Area Managers, coaching and mentoring the team to ensure performance objectives are met, building positive employee relations and building leadership bench strength within the Fulfillment Center.

Responsibilities:
• Drives creation of quality initiatives, process change initiatives and other Lean initiatives to enable their functional area and ultimately the FC to meet and exceed business plan.
• Responsible for the overall safety, quality and performance and customer experience of either Inbound or Outbound operations.
• Will set and clarify requirements and expectations for Operations and Area Managers. Measures performance, provides feedback, and holds Ops Managers accountable for their performance and the performance of their departments.
• Leverages the Operations and Area Managers by sourcing and nurturing ideas, and rolling them into the creation of improvement plans for the functional area.
• Takes proactive steps to ensure that best practices are shared across all departments, shifts and among the network.
• Works closely with support staff (HR, Finance, Facilities, Safety, IT and other Sr. Operations Managers) to build and secure support and resources for projects and initiatives in their area, as well as providing needed support and resources for other staff initiatives.

Additional Job Elements:
• Lift and move totes up to 49 pounds each
• Regular bending, lifting, stretching and reaching both below the waist and above the head
• Walking in the FC and around area with great frequency; facilities are over a quarter mile in length
• Continual standing and/or walking an average of 5 miles daily
• Ability to work in construction /distribution environments that may be noisy, unlit, unheated, not air-conditioned
• Able to access all areas of building (ascending and descending ladders, stairs, gangways safely and without limitation)

BASIC QUALIFICATIONS

- A completed Bachelor’s Degree from an accredited university
- 7+ years direct management experience, including a salaried workforce, in a manufacturing, production or distribution environment
- Experience with performance metrics and process improvement and Lean techniques
- Experience with the full staffing lifecycle, including interviewing, hiring, performance management, promotions and terminations
- Candidates must be flexible to work a variety of hours as business demands, including overnight, weekends and holidays

PREFERRED QUALIFICATIONS

• Degree in Engineering, Operations or related field and MBA preferred
• Experience with a contingent workforce during peak seasons
• Ability to handle changing priorities and use good judgment in stressful situations
• Interest in long-term career development through assignments in multiple FCs across the nation



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Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.