Sr. Operations Manager

Amazon; New York (NY); On-site; USD 135,000 - 182,700; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Parental leave

Job summary

Amazon is looking for an Operations Manager in New York, focusing on quality initiatives and safety within fulfillment centers. The role involves ensuring performance metrics and managing a team effectively. The ideal candidate has strong management experience, a background in manufacturing, and a Bachelor's degree, with an MBA preferred.

Comprehensive benefits include health insurance, 401(k) matching, and paid time off. The position offers a competitive salary range of $135,000 - $182,700 annually.

Qualifications

• Bachelor's degree or equivalent, or 2+ years of equivalent experience.
• 7+ years direct management experience in a manufacturing, production, or distribution environment.
• Ability to handle changing priorities and use good judgment in stressful situations.

Responsibilities

• Drives creation of quality and process change initiatives in functional areas.
• Responsible for safety, quality, performance, and customer experience.
• Works closely with support staff to secure resources for projects.

Skills

Management experience

Process improvement

Lean techniques

Performance metrics

Prior experience with contingent workforce

Education

Bachelor's degree or equivalent

MBA preferred

Job description

ID lavoro: 10438966 | Amazon.com Services LLC

Responsibilities

• Drives creation of quality initiatives, process change initiatives and other Lean initiatives to enable their functional area and ultimately the FC to meet and exceed business plan.
• Responsible for the overall safety, quality and performance and customer experience of either Inbound or Outbound operations.
• Will set and clarify requirements and expectations for Operations and Area Managers. Measures performance, provides feedback, and holds Ops Managers accountable for their performance and the performance of their departments.
• Leverages the Operations and Area Managers by sourcing and nurturing ideas, and rolling them into the creation of improvement plans for the functional area.
• Takes proactive steps to ensure that best practices are shared across all departments, shifts and among the network.
• Works closely with support staff (HR, Finance, Facilities, Safety, IT and other Sr. Operations Managers) to build and secure support and resources for projects and initiatives in their area, as well as providing needed support and resources for other staff initiatives.

Physical Requirements

• Lift and move totes up to 49 pounds each.
• Regular bending, lifting, stretching and reaching both below the waist and above the head.
• Walking in the FC and around area with great frequency; facilities are over a quarter mile in length.
• Continual standing and/or walking an average of 5 miles daily.
• Ability to work in construction /distribution environments that may be noisy, unlit, unheated, not air‑conditioned.
• Able to access all areas of building (ascending and descending ladders, stairs, gangways safely and without limitation).

Qualifications

• Bachelor's degree or equivalent, or 2+ years of equivalent experience.
• 7+ years direct management experience, including a salaried workforce, in a manufacturing, production or distribution environment.
• Prior experience with performance metrics, process improvement and Lean techniques.
• Prior experience with the full staffing lifecycle, including interviewing, hiring, performance management, promotions and termination.
• Ability to handle changing priorities and use good judgment in stressful situations.
• Interest in long‑term career development through assignments in multiple FCs across the nation.
• Experience with a contingent workforce during peak seasons.
• Bachelor's degree in Engineering, Operations or related field; MBA preferred.

Benefits

Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave.

Salary

The base salary range for this position is 135,000.00 - 182,700.00 USD annually.

USA, NY, CASTLETON

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.