Sr. Operations Manager

V2Soft; Bloomfield Hills (MI); On-site; USD 110,000 - 150,000; Full time

Job summary

V2Soft in Bloomfield Hills, MI seeks a Sr. Manager - Operations and HR to lead end-to-end HR functions, payroll oversight, compliance, facility management, and cross-departmental operational support.

This role oversees the HR Department while driving efficiency and employee experience. You will supervise HR Managers and Generalists, drive process improvements, policy updates, KRAs/KPIs, and manage multi-location HR operations across US and Canada, including audits and benefits administration.

Qualifications

• 10+ years of HR/Operations leadership experience.
• Strong knowledge of HR compliance, audits, payroll, and benefits.
• Excellent communication, organization, and problem solving skills.
• Experience in multi-location/global HR environments is a plus.

Responsibilities

• Lead HR operations including policies, org charts, KRAs/KPIs, HRMS updates, and global HR coordination.
• Oversee employee relations, engagement, surveys, training, and recognition programs.
• Oversee full lifecycle: onboarding, documentation, compliance, and exits.
• Respond to employee HR/Payroll/Finance queries.
• Oversee payroll accuracy, benefits renewal, and audits (401k, UIA, MSP).

Skills

HR leadership

Payroll management

Compliance

Employee relations

Process improvement

Multi-location experience

Communication

Education

HR certification

Bachelor's degree

Tools

HRIS/HRMS

JIRA

Job description

V2Soft is a global leader in IT services and business solutions, delivering innovative and cost-effective technology solutions worldwide since 1998. We have headquartered in Bloomfield Hills, MI and have 16 offices spread across six countries. We partner with Fortune 500 companies to address complex business challenges. Our services span AI, IT staffing, cloud computing, engineering, mobility, testing, and more. Certified with CMMI Level 3 and ISO standards, V2Soft is committed to quality and security. Beyond our work, we actively support local communities and non-profits, reflecting our core values. Join us to be part of a dynamic and impactful global company!

Please visit us at www.v2soft.com to know more

Position: Sr. Manager -Operations

Location: Bloomfield Hills MI

We are seeking an experienced Sr. Manager -Operations and HR to lead end to end HR functions, payroll oversight, compliance, facility management, and cross departmental operational support. This role oversees the HR Department while driving organizational efficiency, process improvement, and employee experience.

Key Responsibilities:

Operations, Administration & Facility Management:

• Oversee office facilities, supplies, shipments, vendors and administrative tasks.
• Manage HR@ mailbox/JIRA tickets and ensure timely resolution.
• Support finance with audits, check processing, scanning, deposits, and mail.
• Partner with Sales/Finance on proposals, SOWs, contracts, rate changes, and app upgrades.

Leadership:

• Supervise HR Manager & HR Generalists; ensure accurate, compliant, and consistent HR operations.
• Drive process improvements, new HR strategies, and operational excellence.

HR & People Operations:

• Lead US & Canada HR operations including policies, org charts, KRAs/KPIs, HRMS updates, and global HR coordination.
• Manage employee relations, engagement, surveys, training, and recognition programs.
• Oversee full employee lifecycle: onboarding, documentation, compliance, and exits.
• Respond to employee HR/Payroll/Finance queries.

Payroll, Benefits & Compliance:

• Oversee payroll accuracy (PTO, Benefits, Hires and Attrition)
• Manage annual benefits renewal and benefits enrollment/exit.
• Handle EEOC, ACA, immigration support, and legal HR matters.
• Lead internal and external audits: 401k, UIA, MSP/Customer Audits, A/P, Benefits, Work Comp, CMMI/ISO/Eco/Diversity.

Qualifications:

• 10+ years in HR/Operations with leadership experience.
• Strong knowledge of HR compliance, audits, payroll, and benefits.
• Excellent communication, organization, and problem solving skills.
• Experience in multi location/global HR environments is a plus.
• Excellent organization skills and multitasking
• Global experience preferred
• HR certification, Degree highly preferred