Sr. Operations Manager

Amazon; Pflugerville (TX); On-site; USD 135,000 - 182,700; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Parental leave

Job summary

SupportFinity™ in Pflugerville, Texas, seeks a Sr. Operations Manager to lead a team of Operations and Area Managers, driving budgetary discipline, people development, and site objectives.

You will champion Lean initiatives, ensure safety and quality in Inbound or Outbound operations, and collaborate with HR, Finance, Facilities, Safety, IT and other senior ops to secure resources and share best practices.

Qualifications

• 7+ years direct management experience in a manufacturing, production or distribution environment.
• Experience with performance metrics and process improvement.
• Experience with Lean techniques.
• Full staffing lifecycle including interviewing, hiring, performance management, promotions and termination.

Responsibilities

• Lead development and implementation of quality improvement and process optimization initiatives using Lean.
• Oversee performance of Inbound or Outbound operations, including safety, quality and customer experience.
• Set clear expectations for Operations and Area Managers and monitor performance.
• Collaborate with HR, Finance, Facilities, Safety, IT and other Sr. Operations Managers to secure resources.
• Promote best practices across departments, shifts and network.

Skills

Lean techniques

Performance metrics

Staffing lifecycle

Leadership

Education

Bachelor's degree or equivalent

MBA preferred

Bachelor's degree in Engineering/Operations or related field

Job description

Description

The Sr. Operations Manager oversees all budgetary, people development, and operational objectives at the site. This role involves managing and leading a team of Operations and Area Managers, coaching and mentoring them to ensure performance objectives are met. The Sr. Operations Manager is also responsible for building and maintaining positive employee relations and developing leadership strength within the Fulfillment Center (FC). This position requires a strategic leader who can balance operational excellence with team development while driving results across all areas of the facility.

Responsibilities

• Leads the development and implementation of quality improvement and process optimization initiatives, including Lean methodologies, to enhance operational efficiency within their functional area and enable the FC to consistently achieve and surpass business objectives.
• Responsible for overall performance of either Inbound or Outbound operation, including safety, quality and customer experience.
• Sets and clarifies requirements and expectations for Operations and Area Managers, measures performance, provides feedback, and holds managers accountable for their performance and that of their departments.
• Leverages Operations and Area Managers by sourcing and nurturing ideas and rolling them into improvement plans for the functional area.
• Takes proactive steps to ensure best practices are shared across all departments, shifts and the network.
• Works closely with support staff (HR, Finance, Facilities, Safety, IT and other Sr. Operations Managers) to build and secure support and resources for projects and initiatives in their area, as well as providing needed support for other staff initiatives.

Additional Job Elements

• Lift and move totes up to 49 pounds each.
• Regular bending, lifting, stretching and reaching both below the waist and above the head.
• Walking around the FC with great frequency; FCs are over a quarter mile in length.
• Continual standing and/or walking an average of 5 miles daily.
• Ability to work in construction/distribution environments that may be noisy, unlit, unheated, and not air‑conditioned.
• Able to access all areas of building (ascending and descending ladders, stairs, gangways safely and without limitation).

Basic Qualifications

• Bachelor's degree or equivalent, or 2+ years of equivalent experience.
• Work flexible hours as business demands, including overnight, weekends and holidays.
• 7+ years direct management experience, including a salaried workforce, in a manufacturing, production or distribution environment.
• Prior experience with performance metrics, process improvement and Lean techniques.
• Prior experience with the full staffing lifecycle, including interviewing, hiring, performance management, promotions and termination.

Preferred Qualifications

• Ability to handle changing priorities and use good judgment in stressful situations.
• Interest in long‑term career development through assignments in multiple FCs across the nation.
• Experience with a contingent workforce during peak seasons.
• Bachelor's degree in Engineering, Operations or related field; MBA preferred.

Amazon is an equal‑to‑opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign‑on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance, and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, TX, Pflugerville – 135,000.00 – 182,700.00 USD annually.

Job ID: A3184142