Sr Operations Control Manager - Global Operations

Hispanic Technology Executive Council; Charlotte (NC); On-site; USD 70,000 - 110,000; Full time

Job summary

An established industry player is seeking a dedicated Operations Manager to oversee compliance within a major operations segment. This role involves managing a team, ensuring adherence to regulatory standards, and fostering relationships with key business leaders. The ideal candidate will possess strong analytical skills and a commitment to diversity and inclusion. With opportunities for growth and impact, this position is perfect for someone looking to make a difference in a dynamic environment. Join a company that values your contributions and supports your career development.

Qualifications

• 8-10 years of Operations/compliance experience required.
• 5+ years leading teams and managing results.
• Strong analytical and multitasking skills essential.

Responsibilities

• Manage compliance operations and ensure adherence to regulations.
• Develop relationships with business leaders for effective communication.
• Oversee performance and foster a culture of compliance.

Skills

Customer focus

Legal interpretation

Investigation management

Communication

Quality assurance

Decision making

Influence

Relationship building

Analytical thinking

Collaboration

Problem solving

Innovation

Education

Bachelor's degree

Job description

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities, and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being a diverse and inclusive workplace, attracting and developing exceptional talent, supporting our teammates' physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:

Manages a major operations segment or multiple operations units of a similar nature for a site, regions, or product line to support compliance within the company's functional operations area. Functions managed are typically complex, directed by internal bank policies, and require adherence to regulatory and compliance requirements, which can involve high penalties for non-compliance. Executes against regulatory, BSA/anti-money laundering, and economic sanctions compliance practices relevant to the manager's area of responsibility. Develops relationships with key business leaders and external counterparts to communicate compliance policies effectively. Supports accountability for compliance elements of the Risk Framework, maintains oversight of operations and vendor performance, and fosters a culture of compliance. May lead or coach projects and manages budgets and expenses. Typically manages 4-8 employees and oversees a scope of 8-250 associates across multiple sites or shifts. Requires a Bachelor's degree or 8-10 years of Operations/compliance experience, including 3-6 years supervisory experience.

Line of Business:

The Anti-Money Laundering (AML) Process & Operations Organization is a central control function overseeing AML programs globally across GB & GM businesses. The High-Risk Detection Group supports Global Banking, Global Markets, and Consumer & Small Businesses with responsibilities including monitoring, due diligence, and managing high-risk issues through multiple functional teams.

Responsibilities include:

• Maintaining effective reporting and communication routines.
• Engaging with business partners and senior leaders globally.
• Using independent judgment to direct staff and manage results.
• Identifying metrics to measure internal process health.
• Collaborating with functional leads and managing communication with regulators and auditors.
• Providing regular updates to senior leadership on exams and compliance status.
• Testing and improving internal processes, designing and monitoring controls.
• Operationalizing policies and standards.

Managerial Responsibilities:

This role may include managing associates and demonstrating leadership in diversity & inclusion, process and data management, enterprise communication, risk management, coaching, financial stewardship, talent development, and driving business outcomes.

Required Qualifications:

• Experience in audit, exam management, or similar controls activities.
• 5+ years leading teams.
• Ability to meet tight deadlines and communicate effectively with senior management.
• Strong analytical, presentation, and multitasking skills.
• Experience with transactional monitoring, enhanced due diligence, sanctions screening, and global team collaboration.

Desired Qualifications:

• Knowledge of banking products and regulation-based operations.
• Process improvement, Six Sigma, or data analysis experience.
• Existing relationships with regulators in various regions.

Skills:

• Customer focus, legal interpretation, investigation management, communication, quality assurance, decision making, influence, relationship building, analytical and critical thinking, collaboration, problem solving, and innovation.

Shift: 1st shift (United States)

Hours Per Week: 40