Business Controls Manager – Global Third Party Operations

Bank of America; Charlotte (NC); On-site; USD 107,000 - 160,000; Full time

Job summary

An established industry player is seeking a Business Controls Manager to lead internal control and operational excellence within their Global Third Party Operations. This role involves executing processes and tools to ensure adherence to enterprise standards, managing relationships with technology teams, and driving improvements in third-party processes. The ideal candidate will possess strong risk management skills, excel in stakeholder engagement, and demonstrate strategic thinking. Join a forward-thinking organization that values innovation and offers a comprehensive benefits package to support your professional growth and community impact.

Benefits

Industry-leading benefits

Access to paid time off

Discretionary incentive eligibility

Qualifications

• 8+ years in Third Party Operations or related Vendor Management.
• Strong interpersonal skills and ability to build relationships.

Responsibilities

• Lead assessment of application performance and ensure system integrity.
• Perform reviews and monitoring of controls to identify issues.

Skills

Controls Management

Oral Communications

Risk Management

Stakeholder Management

Strategy Planning and Development

Continuous Improvement

Drives Engagement

Influence

Strategic Thinking

Talent Development

Data and Trend Analysis

Decision Making

Monitoring, Surveillance, and Testing

Problem Solving

Quality Assurance

Education

Bachelor’s Degree or equivalent work experience

Tools

Excel

Word

PowerPoint

Visio

Job description

Business Controls Manager – Global Third Party Operations

Job Description:

This job is responsible for leading and executing on internal control discipline and operational excellence within a Line of Business (LOB) or Enterprise Control Function (ECF). Key responsibilities include executing LOB or ECF processes and tools to drive adherence to enterprise-wide standards. Job expectations include supporting the implementation of quality assurance and quality control processes within the LOB or ECF through ongoing monitoring and testing of controls, identifying issues and control improvements for remediation, and building out actions plans and milestones.

Responsibilities:

• Leads the assessment of the application performance and effectiveness of the application environment to ensure system stability and integrity is maintained from the external third party vendor through the channels into the bank downstream systems.
• Performs reviews and monitoring of controls or reports, identifying issues and control improvements for remediation of risk or system anomalies that create risk.
• Ensures timely execution of application reviews and activities including system performance review, case management, and results reporting.
• Participates and manages operations front line unit responses for regulatory exams, internal audits, and other monitoring and inspection reviews.
• Ensures accuracy of data and that relevant information is captured for metrics to support governance for dashboard, application and relevant vendor or ASK reporting.
• Developing and managing strong relationships with the technology teams, GCOR and Control Partners, ensuring partnership on all releases and deliverables.
• Continuously assessing and enhancing Third Party processes, improving the quality and execution of application efforts, and identifying new approaches to improve effectiveness and realize efficiencies.
• Drive improvements in processes/tools related to data collection and reporting.
• Identifying, assessing and communicating emerging themes and trends based on various information gathering methodologies, sources and through overseeing various business controls and central reporting activities.

Skills:

• Controls Management
• Oral Communications
• Risk Management
• Stakeholder Management
• Strategy Planning and Development
• Continuous Improvement
• Drives Engagement
• Influence
• Strategic Thinking
• Talent Development
• Data and Trend Analysis
• Decision Making
• Monitoring, Surveillance, and Testing
• Problem Solving
• Quality Assurance

Required Qualifications:

• 8+ years of Third Party Operations / Accounts Payable support, related Vendor Management background, Risk Management or related discipline with a Third Party support function.
• Strong interpersonal skills and proven ability to build and cultivate relationships both externally and internally and at all levels within the organization or outside the bank as needed.
• Ability to work well under pressure, adapt to unexpected events, prioritize and multi-task in a deadline driven environment.
• Seasoned Excel Skills to include Pivot Tables and VLookup capabilities.
• Ability to support and create effective Word, PowerPoint and Visio documents.
• Outstanding verbal and written communication skills; ability to simplify and summarize complex topics.
• Strategic thinker, self-starter, organized, versatile, and capable of performing work with minimal management oversight.
• Ability to connect the dots across silos upstream and downstream from Third Party application and data flows.
• Think outside of the box and demonstrate an enterprise mindset.

Desired Qualifications:

• Agile awareness or background with training and experience.
• Sourcing, Vendor Management or Third Party testing related background.
• Bachelor’s Degree or equivalent work experience.

Shift: 1st shift (United States of America)

Hours Per Week: 40

Pay Transparency details:

Pay range: $107,700.00 - $160,000.00 annualized salary, offers to be determined based on experience, education and skill set. Discretionary incentive eligible. This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.

Benefits: This role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.