Sr. Operations - Billing & Pricing Analyst

Keycorp; Montgomery (AL); On-site; USD 75,000 - 95,000; Full time

Job summary

KeyCorp in Cleveland, OH is seeking a Pricing and Portfolio Management Analyst responsible for customer billing, AR/AP invoicing, and analytics projects that optimize financial outcomes across Key Merchant Services and Embedded Banking products.

The analyst will navigate between individual analytical tasks and collaborative project management, partnering with internal and external stakeholders across a large organization.

Qualifications

• Bachelor’s degree or equivalent experience.
• 4+ years in business/financial/payments analysis.
• Ability to manage multiple tasks under pressure.
• Strong analytical, organizational, project-management and communication skills.
• Advanced knowledge of SQL or Access databases.

Responsibilities

• Maintain ownership, project management, and execution of payments to third‑party partners.
• Project‑manage billing integrity efforts in KMS and Embedded Banking teams.
• Support Portfolio Management leadership, product owners, sales leaders, and account managers.
• Extract insights and develop complex analysis and tools for the line of business.
• Support pricing and revenue management, including product pricing, portfolio segmentation, and pricing actions.

Skills

Analytical thinking

Project management

Communication

Multitasking under pressure

Education

Bachelor’s degree

Tools

SQL

Access

Job description

Location: 127 Public Square – Cleveland, Ohio 44114

Overview

This role is part of the Pricing and Portfolio Management team and will own customer billing, third‑party AR and AP invoicing, as well as analytical projects and processes that optimize the portfolio management financial outcomes across Key Merchant Services and Embedded Banking products. The analyst will navigate between individual analytical tasks and collaborative project management, partnering with internal and external stakeholders across a large organization.

Job Responsibilities

• Maintain ownership, project management, and execution of payments to third‑party partners, including reconciliation analysis, on‑time payment submission, and status tracking of invoices.
• Project‑manage billing integrity efforts in KMS and Embedded Banking teams.
• Support Portfolio Management leadership, product owners, sales leaders, and account managers.
• Extract insights and develop complex analysis and tools for the line of business.
• Support pricing and revenue management, including product pricing, portfolio segmentation, and pricing actions.

Required Qualifications

• Bachelor’s degree from a four‑year college or equivalent experience.
• Minimum of 4 years in business, financial, payments, or similar analysis.
• Ability to handle and prioritize multiple tasks in a timely manner and work effectively under pressure.
• Strong analytical, organizational, project‑management, and communication skills.
• Advanced or working knowledge of SQL or Access Database.

Preferred Qualifications

• Computer literacy with proficiency in PowerPivot, Tableau, Microsoft Office products and financial spreadsheets.
• Previous experience with merchant services, acquiring, interchange, or payments.

Compensation and Benefits

This position is eligible to earn a base salary in the range of $75,000 to $95,000 annually, depending on location and job‑related factors. Compensation also includes eligibility for short‑term incentive compensation and deferred incentive compensation subject to individual and company performance.

Work Location Flexibility

This role may be mobile or home‑based. Employees can work primarily either at a home office or in a Key facility to perform job duties.

Equal Opportunity Employer

KeyCorp is an Equal Opportunity and Aff‑irmative Action Employer committed to building a diverse, equitable and inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other protected category.

Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing.