SR Operations Analyst

AT&T; Northern (KY); On-site; USD 65,000 - 108,000; Full time

Job summary

Forged Fiber is seeking a data-driven analyst to support planning, programs, and systems by building clear reporting methods and documentation. You will partner across teams to drive visibility and performance improvements while aligning with strategic initiatives.

Ideal candidates will have 4+ years of related experience with a Bachelor's and 2+ years with a Master's, plus a fiber telecom background. This role emphasizes collaboration, analytical rigor, and project leadership.

Qualifications

• 4+ years of related experience with a Bachelor's degree.
• 2+ years of related experience with a Master's degree.
• Fiber telecommunication background preferred.
• Experience in planning, engineering, or project management within FTTx technologies, GPON, or XGS-PON is advantageous.

Responsibilities

• Define and document reporting methods to improve business visibility and performance.
• Collaborate with cross-functional teams on data analysis and visualization.
• Lead or support project management initiatives to achieve objectives.
• Balance resource needs with operational goals and stakeholder expectations.

Skills

Data analysis

Communication

Project management

Cross-functional collaboration

Education

Bachelor's degree or equivalent

Master's degree

Job description

About Forged Fiber

At Forged Fiber, our mission is bold but simple: deliver fast, reliable, future-proof connectivity that builds the foundation for everything online. As we execute, we believe the right way to do something is the only way. This foundation guides how the company builds, operates, and maintains a state-of-the-art open-access fiber network platform that empowers millions.

Forged Fiber is about more than building a network. It is about people. Every role matters. Every contribution counts. Together, employees create impact through teamwork, trust, and a shared commitment to excellence.

The Role

Supports complex, diverse, and/or technical analysis in regard to planning, programs and systems. Partners to develop and document reporting methods and practices to assist in driving business visibility and performance improvement. Acts as a liaison on specific projects with other work areas.

The Main Responsibilities

• Broad application of principles, theories, and concepts.
• Uses several techniques to solve complex problems where analysis of situations or data requires a review and analysis of several factors.
• May lead the implementation of tactical plans in support of strategic initiatives.
• Receives objectives and determines approach to achieving objectives.
• Makes decisions but may not have final authority for all aspects of resource commitment.
• Works under limited supervision.
• Accountable for the achievement of operational goals in at least one department or work area.
• Integrates customer/client needs and concerns with business issues.
• Serves as an advocate for client.
• Serves as a liaison on specific projects with other work areas.
• Influences, inspires or persuades others in order to accomplish work objectives.

Essential Functions:

• Process evaluation
• Collaborating with cross-functional team
• Creating clear and concise requirements for data analysis and visualization
• Project management
• Communication and sharing insights and recommendations back to various leadership level

What We Look For in a Candidate

• 4+ years related experience with Bachelors
• 2+ years related experience with Masters

Preferred Experience

• Fiber telecommunication background in planning, engineering, or project management in FTTx technologies, GPON, or XGS-PON
• Deep understanding of fiber optic networks, optical splitting, and GPON network architecture
• ISP experience with OLT/ONT configurations and equipment from manufacturers including Calix, Adtran, Nokia
• OSP experience planning, designing, engineering, deploying, and/or project managing aerial, buried, and underground finer optic networks

Education

• Bachelors or Equivalent

Compensation

• This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.
• Location Based Pay Ranges:
• $65,000-$108,000
• Forged Fiber offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing.

What to Expect Next

Background Screening

• If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements.
• Forged Fiber 37 Services, LLC participates inE‑Verifyand will provide the federal government with your Form I‑9 information to confirm that you are authorized to work in the United States.Employers can only useE‑Verifyonce you have accepted a job offer and completed the Form I‑9.

Equal Employment Opportunities

It is the policy of Forged Fiber to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, martial status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law.We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training. In addition, Forged Fiber will provide reasonable accommodations for qualified individuals with disabilities, and is a fair change employer and does not initiate a background check until after an offer is made.

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