Sr. Operations Agent

Crane Worldwide Logistics LLC; Charlotte, Northern (NC, KY); Hybrid; USD 42,000 - 65,000; Full time

Benefits offered by this job

Quarterly Incentive Plan

Paid Time Off (136 hours)

Medical, Dental and Vision benefits

Tuition Reimbursement

Employee Recognition and Rewards

Volunteer Time off

Employee Discounts

Wellness incentives

Job summary

Crane Worldwide Logistics LLC is seeking a logistics professional in Charlotte to prepare domestic documentation, route shipments, negotiate rates, and support brokerage activities. You will handle freight quotes, auditing, and customer problem resolution while maintaining strong client relationships.

The role requires 3+ years in the industry, experience with motor carriers and freight forwarders, and a high school diploma or GED (Bachelor's degree preferred).

Qualifications

• Strong interpersonal and communication skills.
• Ability to handle pressure in a fast-paced environment.
• Career-minded, hardworking, quick recall of events/numbers.
• Good client service and multitasking abilities.

Responsibilities

• Preparing Domestic documents including Airline bills, Motor Carrier BOL, declarations and NAFTA forms.
• Routing Shipments-Determining appropriate mode of transportation for all domestic / Canadian shipments. Evaluates appropriate cost/time combination for each shipment
• Rate Negotiation - Negotiates best rates with motor carrier, freight forwarders and express couriers for all domestic shipments (e.g. UPS, DHL & FedEx.) These negotiations include both ground and air shipments.
• Brokerage Assistance -- Works closely with the broker's firm, providing import documentation and tracking shipments for all import shipments coming into the United States. Sales Support -- Provides assistance for domestic sales department.
• Freight Bill Auditing -- Verifies accuracy of domestic freight bills and disputes discrepancies.
• Freight Quotes - Secures weights and dimensions for quotes and obtains economical freight rates from carriers and forwarders.
• Investigating customer problems and/or complaints and achieving resolution.
• Maintaining relationships with internal and external customers with excellent service.
• Team collaboration to meet business goals and objectives.

Skills

Interpersonal skills

Stress management

Fast learner

Team collaboration

Customer service

Education

High School Diploma or GED

Bachelor's degree preferred

Job description

• Preparing Domestic documents including Airline bills, Motor Carrier BOL, declarations and NAFTA forms.
• Routing Shipments-Determining appropriate mode of transportation for all domestic / Canadian shipments. Evaluates appropriate cost/time combination for each shipment
• Rate Negotiation - Negotiates best rates with motor carrier, freight forwarders and express couriers for all domestic shipments (e.g. UPS, DHL & FedEx.) These negotiations include both ground and air shipments.
• Brokerage Assistance -- Works very closely and on a regular basis with the broker's firm (e.g. providing import documentation, tracking shipments etc., etc. for all import shipments coming into the United States. Sales Support -- Provides assistance for domestic sales department.
• Freight Bill Auditing -- Verifies accuracy of domestic freight bills and disputes any discrepancies.
• Freight Quotes - Responsible for securing weight and dimensions of all quotes requested by the sales staff and obtaining the most economical freight rate from motor carrier, freight forwarders and express couriers.
• Investigating customer problems and/or complaints and managing to successful resolution.
• Maintaining relationships with both internal and external customers with exceptional service.
• Working effectively in a team environment to meet business goals and objectives

Other Skills & Abilities

• Interpersonal skills necessary to communicate (verbally and intuitively) effectively with both clients and internal personnel.
• Ability to handle pressure and responsibility in a fast-paced environment, in a timely and effective manner.
• Career-oriented, hard-working, quick learner with excellent recall for past events/situations/numbers.
• Strong knowledge of personal computers Education and Experience
• Good client service skill and ability to handle dual tasks.

Physical Requirements

• Talking, hearing and using hands to operate computer equipment
• Vision abilities required by this job include close vision and the ability to adjust focus
• Job may require extended sitting or standing, use of standard office equipment.

Education & Experience

• 3+ years' industry experience
• 2+ years' experience in Motor Carriers and Freight Forwarders
• High School Diploma or GED
• Bachelor's degree preferred

WHY SHOULD YOU WORK FOR CRANE?

At Crane, we believe in providing our employees with excellent benefits at a Great Place to Work.

We offer:

• Quarterly Incentive Plan
• 136 hours of Paid Time Off which equals 17 days for the year, that can be used for Sick Time or for Personal Use
• Excellent Medical, Dental and Vision benefits
• Tuition Reimbursement for education related to your job
• Employee Recognition and Rewards Program
• Paid Volunteer Time to support a cause that is close to your heart and contributes to our communities
• Employee Discounts
• Wellness Incentives that can go up to $100 per year for completing challenges, in addition to a discount on contribution rates

Come join the leader in logistics and take your career in the right direction.

Disclaimer:

The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

We maintain a drug-free workplace and perform pre-employment substance abuse testing.

This position requires the final candidate to successfully pass an E-Verify Check.

Company benefits are contingent upon meeting eligibility requirements and plan conditions.

Qualifications

Education

Required

High School or better.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.