Sr. Onboarding Operations Specialist

Kestra Financial, Inc.; Tempe (AZ); On-site; USD 85,000 - 115,000; Full time

Job summary

Kestra Financial, Inc. is seeking a Sr. Onboarding Operations Specialist who will travel ~65% to deliver hands-on onboarding and training to new advisor firms, while also handling back-office processing about 35% of the time.

This hybrid, client-facing role emphasizes operational accuracy and strong process knowledge to help onboarding succeed. The ideal candidate will be proficient in MS Office, detail-oriented, and capable of independent work.

Qualifications

• High school diploma or equivalent is required.
• Minimum of 2 years of experience in financial services or client onboarding.
• Strong attention to detail and organizational skills.
• Excellent written and verbal communication.

Responsibilities

• Travel to advisor offices to deliver hands-on onboarding training and ongoing support.
• Process new accounts, incoming transfers, direct rollovers, and set up key account features.
• Collaborate with internal teams (Sales Supervision, Trading, Cashiering) to ensure smooth account processing.
• Maintain accurate client records in systems such as Laserfiche and others.
• Address advisor inquiries via phone and email regarding account and transfer statuses.

Skills

Attention to detail

Communication skills

Ability to work independently

Task management

Education

High School Diploma

Bachelor's degree preferred

Tools

Laserfiche

MS Office

Job description

Lead with Purpose. Partner with Impact.

The Sr. Onboarding Operations Specialist plays a critical role in supporting new advisor firms as they transition into the Kestra Financial ecosystem. This hybrid role combines significant travel (approximately 65%) to deliver high-touch, in-person onboarding and training experience, along with back-office operational processing (35%) during non-travel windows. The position is ideal for someone who thrives in a client-facing environment, excels in operational accuracy, and brings strong process knowledge to help new advisors onboard efficiently and confidently. The specialist will also collaborate with internal teams to improve onboarding processes and contribute to best practices within the firm.

What you’ll Do:

On-Site Advisor Support & Training (65%)

• Travel to advisor offices to deliver hands-on operational training and ongoing support.
• Serve as the primary point of contact during onboarding engagements, addressing operational and account setup questions.
• Lead training sessions for advisors and their staff on Advisor Complete, onboarding workflows, and documentation requirements.
• Troubleshoot operational issues, provide real-time solutions, and escalation complex matters as necessary.

Operational Processing & Back-Office Support (35%)

• Process new accounts, incoming transfers, direct rollovers, and set up key account features (e.g., SWPs, PIPs, check writing).
• Review and validate paperwork for accuracy and completeness.
• Collaborate with internal teams (Sales Supervision, Trading, Cashiering) to ensure smooth account processing.
• Maintain accurate client records in systems such as Laserfiche and others.
• Address advisor inquiries via phone and email regarding account and transfer statuses.

What You Bring:

• Proficiency in MS Office (Word, Excel, Outlook, PowerPoint).
• Strong attention to detail, organizational skills, and the ability to manage multiple tasks.
• Excellent interpersonal and communication skills, both written and verbal.
• Ability to work independently in the field with minimal supervision.
• High school diploma or equivalent required; college degree in a related field preferred.
• Minimum of 2 years of experience in financial services or client onboarding roles