Sr. Onboarding Operations Specialist

Kestra Holdings; Tempe, Northern (AZ, KY); Hybrid; USD 65,000 - 90,000; Full time

Benefits offered by this job

Laserfiche access

Job summary

Kestra Holdings seeks a Sr. Onboarding Operations Specialist to support new advisor firms transitioning into the Kestra Financial ecosystem. The role blends 65% travel for hands-on onboarding and 35% back-office processing, focusing on accurate account setup and process improvements across teams.

The ideal candidate has at least 2 years in financial services or onboarding, strong communication, and exceptional organization. A high school diploma is required; college degree is preferred.

Qualifications

• Minimum of 2 years in financial services or client onboarding.
• Strong organizational skills and attention to detail.
• Excellent written and verbal communication.
• Ability to work independently in the field with minimal supervision.

Responsibilities

• Travel to advisor offices to deliver onboarding training and support (≈65%).
• Act as primary onboarding contact, answering operational and account setup questions.
• Lead training sessions on Advisor Complete and onboarding workflows.
• Troubleshoot issues and escalate complex matters as needed.
• Process new accounts, transfers, and direct rollovers (≈35%).
• Review paperwork for accuracy; maintain client records in Laserfiche.
• Collaborate with Sales, Trading, and Cashiering to ensure smooth processing.

Skills

MS Office

Attention to detail

Interpersonal communication

Independent work

Education

High school diploma or equivalent

Tools

Advisor Complete

Laserfiche

Job description

Lead with Purpose. Partner with Impact.

The Sr. Onboarding Operations Specialist plays a critical role in supporting new advisor firms as they transition into the Kestra Financial ecosystem. This hybrid role combines significant travel (approximately 65%) to deliver high-touch, in-person onboarding and training experience, along with back-office operational processing (35%) during non-travel windows. The position is ideal for someone who thrives in a client-facing environment, excels in operational accuracy, and brings strong process knowledge to help new advisors onboard efficiently and confidently. The specialist will also collaborate with internal teams to improve onboarding processes and contribute to best practices within the firm.

What you’ll Do:

On-Site Advisor Support & Training (65%)

• Travel to advisor offices to deliver hands-on operational training and ongoing support.
• Serve as the primary point of contact during onboarding engagements, addressing operational and account setup questions.
• Lead training sessions for advisors and their staff on Advisor Complete, onboarding workflows, and documentation requirements.
• Troubleshoot operational issues, provide real-time solutions, and escalation complex matters as necessary.

Operational Processing & Back-Office Support (35%)

• Process new accounts, incoming transfers, direct rollovers, and set up key account features (e.g., SWPs, PIPs, check writing).
• Review and validate paperwork for accuracy and completeness.
• Collaborate with internal teams (Sales Supervision, Trading, Cashiering) to ensure smooth account processing.
• Maintain accurate client records in systems such as Laserfiche and others.
• Address advisor inquiries via phone and email regarding account and transfer statuses.

What You Bring:

• Proficiency in MS Office (Word, Excel, Outlook, PowerPoint).
• Strong attention to detail, organizational skills, and the ability to manage multiple tasks.
• Excellent interpersonal and communication skills, both written and verbal.
• Ability to work independently in the field with minimal supervision.
• High school diploma or equivalent required; college degree in a related field preferred.
• Minimum of 2 years of experience in financial services or client onboarding roles