Sr. Office Assistant

Michigan Technological University; Houghton (MI); On-site; USD 23,000 - 29,000; Full time

Job summary

Michigan Technological University is seeking a detail-oriented HR Customer Support professional to assist daily HR functions and respond to campus inquiries. You will process forms, maintain employee files, and support audits while delivering professional service to students, faculty, and staff.

Ideal candidates have a high school diploma and at least one year of office and customer service experience, with strong communication skills and familiarity with Banner and MS Office.

Qualifications

• High school diploma or equivalent; strong written and spoken English.
• At least one year of office/clerical experience and customer service.
• Proficiency with MS Word/Excel and familiarity with Banner preferred.

Responsibilities

• Provide administrative support for daily HR functions and respond to campus inquiries.
• Process forms, route mail, manage email accounts, and track requests.
• Greet customers and maintain confidential employee files; assist with audits and reports.
• Support new Husky Orientation materials and other HR projects as needed.

Skills

Interpersonal skills

Customer service

Written communication

Oral communication

Teamwork

Ability to learn

Education

High school diploma

Tools

Banner

Microsoft Word

Excel

Job description

Michigan Technological University is an R1 technological research university founded in 1885 in Houghton. Our rural campus is situated just miles from Lake Superior in Michigan's scenic Upper Peninsula and is home to nearly 7,500 students from more than 60 countries around the world. Consistently ranked among the best universities in the country for return on investment, Michigan's flagship technological university offers more than 185 undergraduate and graduate degree programs. Research focus areas include defense, health, energy, automotive, environment, and aerospace.

The area's waters, forests, and snowfall support year-round recreation, including skiing, snowboarding, hiking, biking, and paddling. The University is an integral part of the region, supported by a friendly and welcoming community that takes pride in being a true college town. We embrace our size, climate, sense of adventure, and originality.

Summary

Human Resources Customer Support at Michigan Technological University performs a wide range of administrative support related tasks that contribute to the overall smooth operations of diverse HR functions while remaining flexible, proactive, resourceful, and professional. This department positively represents the University by providing outstanding customer service when responding to the needs of campus clients and external contacts.

Responsibilities and Essential Duties

1. Provide administrative support for daily HR functions including answering phones and directing non-routine questions; receive and route mail; manage email accounts and request tracking system; compose routine correspondence; draft replies to non-routine inquiries.
2. Greet and assist customers in a friendly, courteous manner.
3. Receive, process and maintain forms related to Human Resources.
4. Independently research and resolve problems associated with Human Resources.
5. Build and maintain packets for New Husky Orientation including but not limited to benefits, payroll and/or employment eligibility verification.
6. Maintain and update permanent, confidential Employee files.
7. Data enter and maintain employee records in Banner.
8. Complete internal and/or vendor audits.
9. Run Banner reports related to employee benefits and employment.
10. Assist in the biweekly data entry for multiple processes.
11. Be knowledgeable about the organization and business of MTU Human Resources and act as a backup to support all areas.
12. Process Visitor Access forms and Create M-numbers and User ID's in Banner.
13. Review and track all Casual Seasonal Short-Term employment Paperwork.
14. Receive and route all Bullard-Plawecki requests and assist with special projects, functions and events.
15. Commit to learning about continuous improvement strategies and applying them to everyday work. Actively engage in University continuous improvement initiatives.
16. Apply safety-related knowledge, skills, and practices to everyday work.
17. Other duties as assigned.

Required Education, Certifications, Licensures

• High school diploma or an equivalent combination of education and experience from which comparable knowledge and abilities can be acquired.

Required Experience

• One year office/clerical experience.
• One year of proven high-quality customer service experience.
• One year experience using personal computers including Microsoft Word and Excel.

Desirable Education and/or Experience

• Familiarity and experience with Banner.
• Experience creating forms.
• Experience working with people from multiple countries and cultures.

Required Knowledge, Skills, and/or Abilities

• Excellent interpersonal, customer service and written/oral communication skills.
• Demonstrated willingness and ability to learn and follow instructions.
• Demonstrated ability to work effectively with frequent and multiple interruptions.
• Demonstrated ability to simultaneously work on multiple projects.
• Demonstrated knowledge of proper grammar, spelling, and punctuation.
• Demonstrated excellent attendance record.
• Demonstrated ability to be flexible and adapt to changing priorities.
• Demonstrated ability to work as a member of a team and contribute to the overall smooth operation of an office.
• Demonstrated ability to communicate effectively across cultural boundaries and work harmoniously with diverse groups of students, faculty, and staff.
• Demonstrated commitment to contribute to a safe work environment.
• Demonstrated ability to communicate effectively across cultural boundaries and work harmoniously with diverse groups of students, faculty and staff.

Desirable Knowledge, Skills, and/or Abilities

• Familiarity and experience with Human Resources functional responsibilities.
• Demonstrated success in, or potential future contributions to, working with persons with a wide variety of backgrounds and viewpoints.

Work Environment and/or Physical Demands

WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually low to moderate.

Required Training and Other Conditions of Employment

• Employee Safety Overview
• Annual Data Security Training
• Anti-Harassment, Discrimination, Retaliation Training
• Annual Title IX Training

Additional training will be required by the department on a periodic basis.

Background Check

Offers of employment are contingent upon and not considered finalized until the required background check has been performed and the results received and assessed.

Other Conditions of Employment

Please note that successful applicants are responsible for ensuring their eligibility to work in the United States (i.e. a citizen or national of the United States, a lawful permanent resident, a foreign national authorized to work in the United States without the need of an employer sponsorship) on or before the effective date of your appointment, and maintain eligibility without sponsorship throughout your appointment.

Michigan Technological University is an Equal Opportunity Educational Institution/Equal Opportunity Employer that provides equal opportunity for all, including protected veterans and individuals with disabilities.

The Annual Security and Fire Safety Report contains current campus safety and disciplinary policies, crime statistics for the previous 3 calendar years, and on-campus student housing fire safety policies and fire statistics for the previous 3 calendar years. Michigan Tech will provide a paper copy upon request; please contact the Michigan Tech Public Safety.

In compliance with the federal Drug-Free Schools and Communities Act (DFSCA) and its implementing regulations (34 CFR Part 86), Michigan Tech is committed to maintaining a drugfree campus environment and actively promoting the health and safety of its community. Find our notice that outlines the University's policies, legal sanctions, health risks, and available support resources related to the unlawful possession, use, or distribution of illicit drugs and alcohol.

Full-Time Equivalent (FTE) % (1=100%)

1.0

FLSA Status

Non-Exempt

Appointment Term

12 months

Shift

1st Shift

Contractual. External candidates will receive the minimum amount ($17.76/hr).

Title of Position Supervisor

Human Resources Manager

Posting Type

Internal & External

Dependent on Funding

No