SR. Night Crew Team Leader

Giant Eagle, Inc.; Northfield Center (OH); On-site; USD 28,000 - 37,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

401(k) retirement plan

Bonus potential

Paid bereavement

Vacation

Paid holidays

Job summary

Giant Eagle, Inc. seeks a Senior Night Crew Team Leader to guide and develop a high-performing overnight team. You will support guest service excellence, manage department records, and ensure standards and methods are followed consistently.

You’ll coach Team Members with timely feedback, promote inclusion and diversity, and model professional leadership to drive operational success and guest satisfaction.

Qualifications

• 3–5 years of management experience in grocery operations or retail.
• Customer Service Experience.
• Knowledge of Market District operational procedures.
• Ability to read and interpret Profit and Loss statements.

Responsibilities

• Interview, select and train Team Members.
• Direct the work of Team Members.
• Appraise Team Members’ productivity and efficiency for promotions or changes in status.
• Handle Team Member issues including complaints.
• Discipline Team Members.
• Plan the work and distribute tasks among Team Members.
• Ensure safety and security of Team Members and the store.
• Manage the department or location budget and inventory.
• Monitor or implement compliance measures.
• Direct, oversee and evaluate training provided to department Team Members.

Skills

Team Leadership

Customer Service

Retail Operations

P&L Understanding

Education

High School Diploma or equivalent

Job description

Job Summary

Senior Night Crew Team Leaders are honest, engaging, respectful and display a curiosity for food. Managers are an integral part of our Company's distinct points of difference. Our Overnight Team Leaders are key players in managing the Overnight Team. In addition to providing unparalleled guest service and developing an amazing team, you’ll be the one we look to stay on top of department records, processes, standards and methods. Leaders are accountable for the operating performance of the assigned department(s) at all times. Be a Leader by representing the organization in a professional manner. Promote and develop individuals with mutual respect, inclusion, diversity and dignity. Coach Team Members on a regular basis with timely feedback - identify opportunities for development and coach for success.

Job Summary

Senior Night Crew Team Leaders are honest, engaging, respectful and display a curiosity for food. Managers are an integral part of our Company's distinct points of difference. Our Overnight Team Leaders are key players in managing the Overnight Team. In addition to providing unparalleled guest service and developing an amazing team, you’ll be the one we look to stay on top of department records, processes, standards and methods. Leaders are accountable for the operating performance of the assigned department(s) at all times. Be a Leader by representing the organization in a professional manner. Promote and develop individuals with mutual respect, inclusion, diversity and dignity. Coach Team Members on a regular basis with timely feedback - identify opportunities for development and coach for success.

Job Description

Experience Required: 3 to 5 years

Experience Desired: Prior management experience in grocery operations/retail or related field; Customer Service Experience; Knowledge of Market District operational procedures; Ability to read and interpret Profit and Loss statement

Education Desired: High school diploma or equivalent

Lifting Requirement: Up to 50 pounds

Job Responsibilities

• Your principal, main, major or most important duty includes one or some combination of the following tasks:


• 1. interview, select and train Team Members;


• 2. direct the work of Team Members;


• 3. appraise Team Members’ productivity and efficiency for the purpose of recommending promotions or other changes in status;


• 4. handle Team Member issues including, but not limited to complaints;


• 5. discipline Team Members;


• 6. plan the work;


• 7. distribute or assign the work among Team Members;


• 8. provide for the safety and security of Team Members or the store;


• 9. manage the budget for your department or location;


• 10. manage inventory for your department or location; or


• 11. monitor or implement compliance measures


• Direct, oversee, and evaluate training provided to department Team Members to reduce turnover, promote efficiency and control labor costs.


• Provide motivational leadership to an amazing team by focusing on respect and by setting an exemplary example.


• Identify strengths and opportunities of the team and think strategically when making moves and scheduling.


• Develop future leaders, identify Team Members who are poised to rise through the ranks and remember our people are our best asset!


• Nurture an environment of inclusion and diversity, giving each Team Member a voice.


• Maintain safety as the top priority in all aspects of our work: for Team Members, for guests and for products.


• Inspire the team and our guests with a passion for food and a willingness to go the extra mile to provide the best product.


• Set and reach aggressive sales and profit goals by making suggestions when appropriate, while also managing shrink.


• Establish an ongoing communication plan with the team, ensuring that all Team Members are informed and prepared to put their best food forward!


• Communicate with the merchandising team to ensure that promotions are properly communicated to Team Members and guests.


• Make innovative plans and suggestions to improve our business.

About Us

At Giant Eagle, we believe in nourishing life’s moments, big and small, because they matter. We strive to lead the way in quality, service, and everyday value. Most importantly, the compassion, care, and respect our Team Members show to each other and in our communities is what truly sets us apart. Here, you’ll find a place to win, grow, and be better together. If you want to make a real impact, belong to a supportive community, and build a meaningful career, we invite you to grow your future with us - because you matter.

The hiring range for this position is $20.25– $27.00 per hour/year. This range represents the anticipated base pay for this role. Actual compensation will be determined based on factors such as experience, skills, education, and location. Eligible employees may be offered health, vision, and dental insurance, personal/sick paid time, 401(k) retirement savings plan, bonus potential, paid bereavement, vacation and paid holidays.