Sr. Network Security Engineer

Reyes Holdings, L.L.C.; Rosemont (IL); On-site; USD 95,000 - 120,000; Full time

Job summary

Reyes Holdings, L.L.C. is seeking a Network Security Specialist to support its global IP LAN/WAN infrastructures, focusing on firewalls and Zscaler across 170+ locations and three contact centers.

You will ensure secure configurations, troubleshoot incidents, and drive incident management in alignment with Reyes policy. The role involves evaluating firewall logs, validating changes, and acting as escalation contact for firewall MSPs.

Qualifications

• Bachelor’s Degree with 4–6 years of related experience or High School Diploma/General Education Degree with 7–9+ years of specific experience.
• Preferred Education: Bachelor’s Degree.

Responsibilities

• Provide operational support for Reyes Holdings global IP LAN/WAN IP infrastructures including security systems (firewalls, Zscaler) for 170+ locations and 3 major contact centers.
• Oversee security policies and best-practice configurations of enterprise firewalls, VPNs, and web protocols; ensure secure remote access.
• Troubleshoot and process network and firewall tickets from Tier 1/2 and escalated incidents; categorize issues and assign to appropriate teams.
• Evaluate firewall data logs to assess solution effectiveness; validate changes per security policy; serve as escalation contact for firewall MSP issues.
• Participate in ITSM processes (incident, problem, change control) and prioritize incidents per business impact.
• Identify, prioritize, and manage incidents per customer business needs and policies.
• Assist with other projects or duties as assigned.

Education

Bachelor's Degree

High School Diploma

Tools

Firewalls

Zscaler

VPNs

Job description

Responsibilities

Position Responsibilities:

• Provide operational support of the Reyes Holdings global IP LAN/WAN IP infrastructures specifically for the network security systems (firewalls, Zscaler), supporting 170+ global locations and 3 major contact centers
• Oversight of Security policies, best practice configurations of enterprise firewalls, virtual private networks, web protocols, and secure remote access technologies
• Responsible for troubleshooting and processing network and firewall operational tickets received from Tier 1 and Tier 2 support personnel as well as escalated incidents that are received from other sources; categorize issues for escalation and assign to appropriate technical teams where required
• Firewall Support: evaluate firewall data logs to analyze the effectiveness of the solution or policy, validate firewall changes submitted by stakeholders if it adheres to Security and Reyes Holding’s policy or best practice standard, and serve as escalation contact for firewall MSP for any issues that needs Reyes Holdings’ internal teams’ validation and approval
• Participate in the current and future ITSM processes including but not limited to incident, problem, and change control processes
• Recognize, identify, and prioritize incidents in accordance with customer business requirements, organizational policies and operational impact
• Other projects or duties as assigned

Qualifications

Required Education and Experience:

• Bachelor’s Degree and 4 to 6 years of related experience or High School Diploma/General Education Degree and 7 to 9 plus years of specific experience

Preferred Education and Experience:

• Bachelor’s Degree

Benefits

At the Reyes Family of Businesses, our Total Rewards Strategy prioritizes the holistic well-being of our employees. This position offers a comprehensive benefits package that includes Medical, Dental, Vision coverage, Paid Time Off, Retirement Benefits, and complimentary Health Screenings.

Equal Opportunity Employee & Physical Demands

Reyes Holdings and its businesses are equal opportunity employers. Company policy prohibits discrimination and harassment against any applicant or employee based on race, color, religion, sex, pregnancy or pregnancy-related medical conditions, marital status, sexual orientation, gender identity or expression, age, national origin, citizenship, disability, genetic information, military or veteran status, or any other basis protected by applicable law. In addition, the Company is committed to providing reasonable accommodation to applicants and employees in accordance with applicable law. Requests for accommodation should be directed to your point of contact in the Talent Acquisition or Human Resources departments.

Background Check and Drug Screening

Offers of employment are contingent upon successful completion of a background check and drug screening.

Pay Transparency

Our compensation philosophy embraces diverse factors for fair pay decisions, valuing skills, experience, and the needs of our business. Moreover, this role may have the opportunity to participate in a discretionary incentive program, subject to program rules.