Sr MV Field Service & Support

ABB Schweiz AG; Location (WV); Remote; USD 79,000 - 149,000; Full time

Job summary

An established industry player is seeking a skilled Field Service & Support Engineer to provide expert technical assistance for Medium Voltage drives. This pivotal role involves troubleshooting, installation, and maintenance of advanced drive systems, ensuring optimal performance and customer satisfaction. The ideal candidate will possess a strong technical background, excellent problem-solving abilities, and the capacity to work independently. Join a forward-thinking company dedicated to sustainable solutions and innovative practices in the Motion division, where your contributions will make a significant impact on global challenges.

Qualifications

• 7+ years of relevant experience in technical support or related fields.
• Ability to interpret technical documentation and diagrams.

Responsibilities

• Provide onsite and offsite support for ABB Medium Voltage drives.
• Perform installation, commissioning, and troubleshooting of VFDs.
• Coordinate activities with related groups for customer satisfaction.

Skills

Technical support

Troubleshooting

Installation and commissioning

Communication skills

Problem-solving

Education

Bachelor's in Electrical Engineering

Associate's Degree

High School Diploma

Tools

Circuit diagrams

Wiring diagrams

Case management systems

Job description

Sr MV Field Service & Support

At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions. Write the next chapter of your ABB story.

This is a position with grade

13

This position reports to

Principal Engineer

Your role and responsibilities

Under the direction of the MV Drives Service Manager, the MV Drives technical support will provide onsite and offsite support and expertise in response to site work requests, calls, and emails regarding installation, commissioning, troubleshooting, and programming questions related to ABB Medium Voltage drives and systems. The role involves timely execution of actions based on the specific circumstances. The work model for the role is: Remote #LI-Remote. This position contributes to the Motion division and is mainly accountable to:

• Provide technical support for complex problems and act as a liaison with other departments.
• Perform installation, commissioning, troubleshooting, and repair of ABB Medium Voltage (MV) Variable Frequency Drives (VFD).
• Investigate problems and initiate effective solutions independently.
• Coordinate activities with related groups to ensure customer satisfaction.
• Contribute feedback on product quality issues to reduce warranty costs.
• Prepare and document work, spare parts, tools, and equipment testing.
• Update case management systems and installed base databases with detailed reports.
• Coach colleagues, departments, and customers with technical guidance.
• Communicate effectively with management, customers, vendors, and employees.

Qualifications for the role

• Associate’s degree with 7 years relevant experience, or High School Diploma with 9 years relevant experience, or military education/experience. Bachelor’s degree in engineering or technical field with 5 years relevant experience is highly preferred.
• Ability to interpret circuit diagrams, wiring diagrams, manuals, and specifications.
• Ability to travel up to 50% and maintain a valid driver’s license.
• Willingness to provide support during evenings and weekends on a rotating schedule.
• Preferred: Bachelor’s in electrical engineering, experience with MV Drives, knowledge of power electronics, motors, transformers, switch gears, and communication protocols.
• Work environment involves exposure to mechanical parts, heights, weather, electrical hazards, noise, and physical activity including standing, walking, and manual manipulation of tools.

More about us

ABB Motion Service Division serves customers worldwide by maximizing uptime, extending product lifecycle, and enhancing performance and energy efficiency. We are leading in digitalization by connecting motors and drives securely, increasing operational uptime, and improving efficiency. We value diversity and encourage applications for your next career step. Visit www.abb.com to learn more about our global impact. #MyABBStory

We are an Equal Employment Opportunity and Affirmative Action employer. All qualified applicants will receive consideration without regard to race, creed, color, religion, sex, national origin, age, sexual orientation, gender identity, disability, or veteran status. For more info on your EEO rights, visit the provided websites. Applicants may request to review our Affirmative Action Plan or reasonable accommodations by contacting ABB HR. Resumes and applications are accepted through our career site. The expected salary range is $79,900 to $148,200 annually.