Sr MV Field Service & Support

ABB Inc.; Cary (NC); Remote; USD 79,000 - 149,000; Full time

Job summary

Join a forward-thinking company dedicated to addressing global challenges in electrical motion solutions. As a Sr MV Field Service & Support professional, you will play a crucial role in providing onsite and offsite technical support for Medium Voltage drives. This role involves installation, commissioning, troubleshooting, and effective communication with various stakeholders. With a focus on diversity and inclusion, this innovative firm offers opportunities for growth and the chance to make a significant impact on sustainable solutions in the industry. If you're passionate about technology and eager to contribute to a collaborative environment, this position is perfect for you.

Qualifications

• 7 years relevant experience or 9 years with High School Diploma.
• Ability to interpret circuit and wiring diagrams.

Responsibilities

• Provide technical support for ABB Medium Voltage drives.
• Perform installation, troubleshooting, and repair of MV VFDs.

Skills

Technical Support

Troubleshooting

Installation

Commissioning

Problem Solving

Education

Associate's Degree

High School Diploma

Bachelor's in Electrical Engineering

Tools

Circuit Diagrams

Wiring Diagrams

Testing Tools

Job description

Sr MV Field Service & Support

At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions.

Reporting to: Principal Engineer

Your role and responsibilities

Under the direction of the MV Drives Service Manager, you will provide onsite and offsite technical support for ABB Medium Voltage drives and systems. This includes installation, commissioning, troubleshooting, and programming support via site visits, calls, and emails. Your actions will vary based on each case, executed promptly.

The work model is: Remote

This role contributes to the Motion division and will mainly be accountable for:

1. Providing technical support for complex problems and acting as a liaison with other departments.
2. Performing installation, commissioning, troubleshooting, and repair of ABB MV VFDs.
3. Investigating problems and initiating effective solutions independently.
4. Coordinating with related groups to ensure customer satisfaction.
5. Contributing feedback on product quality issues to reduce warranty costs.
6. Preparing spare parts, testing tools, and documentation.
7. Updating case management systems and installed base databases, and submitting detailed service reports.
8. Coaching colleagues, departments, and customers with technical guidance.
9. Communicating effectively with management, customers, vendors, and colleagues.

Qualifications

• Associate's degree with 7 years relevant experience, or High School Diploma with 9 years, or military education/experience. A Bachelor's in engineering or a technical field with 5 years experience is highly preferred.
• Ability to interpret circuit diagrams, wiring diagrams, manuals, and specifications.
• Willingness to travel up to 50% and maintain a valid driver's license.
• Availability for technical support during evenings and weekends on a rotating basis.
• Preferred: Bachelor's in electrical engineering, MV Drives experience, knowledge of power electronics, motors, transformers, switch gears, and communication protocols.
• Work environment may include exposure to mechanical parts, heights, weather, electrical hazards, noise, and physical activities such as climbing, stooping, and handling tools.

More about us

ABB Motion Service Division supports customers globally by maximizing uptime, extending product life, and enhancing performance and energy efficiency of electrical motion solutions. We lead in digitalization, connecting motors and drives securely to improve operational uptime and efficiency. Our services help keep operations running safely, profitably, and reliably.

We value diversity and encourage you to apply today. Visit www.abb.com to learn more about our solutions and impact worldwide. #MyABBStory

We look forward to your application. For more information, visit www.abb.com.

EEO Statement

ABB is an Equal Employment Opportunity and Affirmative Action employer promoting diversity. All qualified applicants will be considered without regard to race, creed, color, religion, sex, national origin, age, sexual orientation, gender identity, disability, marital status, family leave, or veteran status. For your rights, visit:

• EEOC Rights
• DOL Pay Transparency

Applicants may review the Affirmative Action Plan at ABB facilities during business hours by contacting HR. Reasonable accommodations are available for applicants with disabilities. Contact HR at 1-888-694-7762 or [e-mail]. Resumes/applications are not accepted via phone or email.

Base salary ranges from $79,900 to $148,200 annually, depending on qualifications and experience. For more benefits, visit myBenefitsABB.com.