Sr. Mobile Service Technician, San Diego

Lucid Motors; San Diego (CA); On-site; USD 50,000 - 69,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

Paid time off

401(k) retirement plan

Equity program

Job summary

Lucid Motors is seeking a Sr. Mobile Service Technician to diagnose, maintain, and repair Lucid vehicles at client locations. The role involves traveling to customer sites with a service van and tools provided by Lucid.

You will work both independently and with a local service team to ensure quality field service for luxury EVs. The position requires 4+ years as a service/diagnosis technician, ASE certifications, HV/LV and EV drivetrain experience, and a customer-focused mindset.

Qualifications

• 4+ years as a Service Technician or Diagnosis Technician.
• ASE Certifications (A4, A5, A6, A7, A8, L3, L4-ADAS) – (Required)
• Experience diagnosing and repairing HV/LV systems and EV powertrains.
• Experience in luxury automobile repair environments.
• Self-sufficient, highly organized and able to work independently or in a team.
• Strong written and verbal communication with customers.
• Proficient in Microsoft Office and DMS software.
• EPA 609 Certification.
• Willingness to complete Lucid CPR training post hire.
• Valid driver's license with clean record; 21+ for some regions.

Responsibilities

• Repair electro-mechanical issues and perform diagnostics.
• Perform advanced EV repairs at partner locations and Service Centers.
• Maintain knowledge of HV, LV, and EV powertrains.
• Document all customer vehicle interactions clearly.
• Communicate with service team and customers effectively.
• Perform parts duties including ordering, returns, and inventory management.
• Invoice and collect payment; handle scheduling and updates to customers.
• Travel within assigned territory and to service locations.
• Execute other duties as assigned.

Skills

Diagnostics

Customer service

Documentation

Teamwork

Communication

Education

ASE Certifications (A4, A5, A6, A7, A8, L3, L4-ADAS)

Tools

DMS software

Microsoft Office

Job description

About Lucid

At Lucid, we are creating exceptional mobility experiences through innovation to drive the world forward. Built on Lucid's proprietary technology and software-defined vehicle architecture, our award-winning vehicles bring our "Compromise Nothing™" approach to the global automotive market. That means refusing to choose between performance and sustainability, design and engineering, ambition and integrity. In Lucid Air and Lucid Gravity, we have designed and built vehicles that have redefined their segments, combining exceptional range, performance, design, and expansive space in a single experience.

We achieve this through deep vertical integration, with design, engineering, and production happening in-house across our global offices and manufacturing facilities. Our teams come from industries around the world, united by a shared commitment to excellence. By refusing to settle, you can help redefine what's possible and shape the future of mobility.

The Sr. Mobile Service Technician is a unique position that covers field service repairs. This position would be responsible for traveling to client locations and will be responsible for diagnosing, maintaining and repairing Lucid Motors vehicles in the field. Lucid provides Mobile Service Technicians with a service van or truck and provides the needed tools. This fixed operation position will work independently as well as a team where you will have the support of the closet service location. You will demonstrate your passion for sustainable transportation and creatively solve problems in a fast-paced environment.

Responsibilities

• Confidently repair electro-mechanical issues and perform diagnostics
• Ability to perform advanced EV repairs at partner locations and Service Centers
• Maintain a high knowledge level of high voltage, low voltage, and general electric vehicle systems
• Follow correct repair order documentation procedures, i.e. The Three C's
• Effectively work with the appropriate software suite to properly and completely document all customer vehicle interactions
• Effectively communicate and collaborate with other members of the service team (i.e., advisor, manager, etc.) as well as customers.
• Function as a Service Advisor and perform parts department duties including ordering, returns, and inventory management
• Accurately document client concerns for diagnosis and repair
• Invoice and collect payment
• Perform customer service duties such as answer phones, scheduling appointments (where needed), and calling customers to update them on repair status, or to follow up after repairs are completed
• Review appointment schedule to plan travel time and visit duration for mobile services
• Ability to travel in assigned territory and other service locations
• Other duties as assigned

Qualifications

• 4+ years of experience as a Service Technician or Diagnosis Technician
• ASE Certifications (A4, A5, A6, A7, A8, L3, L4-ADAS) – (Required)
• Prior experience diagnosing and repairing High Voltage (HV) systems, Low Voltage (LV) systems, and Electric Vehicle powertrains
• Experience in luxury automobile repair environments
• Self-sufficient, highly organized and comfortable working independently and as part of a team
• Customer facing experience exhibiting excellent written and verbal communication skills
• Proficient in Microsoft Office as well as learn proprietary DMS software
• Ability to communicate effectively both verbally and written with Field Engineering Team pertaining vehicle preliminary diagnosis
• EPA 609 Certification
• Willingness to complete Lucid provided CPR training post hire
• Valid driver's license with no suspensions within the past year. Drivers under 21 must have maintained a Driver's License for a minimum of 3 years and successfully complete Lucid Training upon hire

Preferred Qualifications

• Previous Mobile Service Technician experience
• ASE Certified Master Technician

Equal Opportunity

At Lucid, we don't just welcome diversity - we celebrate it! Lucid Motors is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, national or ethnic origin, age, religion, disability, sexual orientation, gender, gender identity and expression, marital status, and any other characteristic protected under applicable State or Federal laws and regulations.

Compensation Range:

The compensation range for this position is specific to the locations listed below and is the range Lucid reasonably and in good faith expects to pay for the position taking into account the wide variety of factors that are considered in making compensation decisions, including job-related knowledge; skillset; experience, education and training; certifications; and other relevant business and organizational factors.

Base Pay Range (hourly)

$36-$50 USD

Compensation & Benefits:

Lucid offers a comprehensive and competitive benefits package including medical, dental, and vision insurance; life and disability coverage; paid time off; paid holidays, paid sick leave; and a 401(k) retirement plan. Hourly/non-exempt employees accrue up to 120 hours paid time off, and salaried/exempt employee accrue up to 160 hours paid time off. Eligible employees may also participate in Lucid's equity program and/or a discretionary annual cash incentive program. Incentive and equity awards, if applicable, are determined based on individual performance, role scope, market considerations, and overall company results, in accordance with the terms of the applicable plans.

Accessibility:

Lucid Motors is committed to providing reasonable accommodations for qualified individuals with disabilities. If you need any accommodation to participate in the application process,

Candidate Data Privacy:

By submitting your application, you understand and agree that your personal data will be processed in accordance with our Candidate Privacy Notice.

To all recruitment agencies:

Lucid Motors does not accept agency resumes. Please do not forward resumes to Lucid Motors. Lucid Motors is not responsible for any fees related to unsolicited resumes.