Senior Service Technician, Hayward

Lucid Motors; Hayward (CA); On-site; USD 54,000 - 74,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability coverage

Paid time off

Paid holidays

401(k) retirement plan

Job summary

Lucid Motors seeks a Sr. Service Technician to diagnose, repair, and service our luxury EVs in the field, traveling to client locations and supporting service centers. You will handle high- and low-voltage systems, document procedures, and collaborate with the service team to maintain quality and timelines.

Requirements include 4+ years of service tech experience, ASE certifications, EPA 609, and a clean driving record. Proficiency in DMS software and Microsoft Office is preferred.

Qualifications

• 4+ years of experience as a Service Technician or Diagnosis Technician.
• Experience diagnosing and repairing High Voltage (HV) and Low Voltage (LV) EV powertrains.
• Prior experience in luxury automobile repair environments.
• Valid driver’s license with clean record within past year.

Responsibilities

• Repair electro-mechanical issues and perform diagnostics.
• Carry out advanced EV repairs at client sites and Service Centers.
• Document repair orders and customer interactions accurately.
• Communicate with service team and customers about status and findings.
• Perform parts duties including ordering, returns and inventory.
• Travel to assigned territories and other service locations as needed.
• Assist as Service Advisor and with vehicle paperwork and receivables.

Skills

Service Technician experience

HV/LV EV knowledge

ASE Certifications

Education

EPA 609 Certification

Tools

DMS software

Microsoft Office

Job description

About Lucid

At Lucid, we are creating exceptional mobility experiences through innovation to drive the world forward. Built on Lucid’s proprietary technology and software-defined vehicle architecture, our award-winning vehicles bring our “Compromise Nothing™” approach to the global automotive market. That means refusing to choose between performance and sustainability, design and engineering, ambition and integrity. In Lucid Air and Lucid Gravity, we have designed and built vehicles that have redefined their segments, combining exceptional range, performance, design, and expansive space in a single experience.

We achieve this through deep vertical integration, with design, engineering, and productionhappening in-houseacross our global offices andmanufacturingfacilities.Ourteamscomefromindustriesaround the world, united by a shared commitment to excellence.By refusing to settle, youcanhelpredefinewhat’spossible andshape the future of mobility.

The Sr.Service Technician is a unique position that covers field service repairs. This position would be responsible for traveling to client locations and will be responsible for diagnosing, maintaining and repairing Lucid Motors vehicles in the field. Lucid provides Mobile Service Technicians with a service van or truck and provides the needed tools. This fixed operation position will work independently as well as a team where you will have the support of the closet service location. You will demonstrate your passion for sustainable transportation and creatively solve problems in a fast-paced environment.

Responsibilities

• Confidently repair electro-mechanical issues and perform diagnostics
• Ability to perform advanced EV repairs at partner locations and Service Centers
• Maintain a high knowledge level of high voltage, low voltage, and general electric vehicle systems
• Follow correct repair order documentation procedures, i.e. The Three C's
• Effectively work with the appropriate software suite to properly and completely document all customer vehicle interactions
• Effectively communicate and collaborate with other members of the service team (i.e., advisor, manager, etc.) as well as customers.
• Function as a Service Advisor and perform parts department duties including ordering, returns, and inventory management
• Accurately document client concerns for diagnosis and repair
• Invoice and collect payment
• Perform customer service duties such as answer phones, scheduling appointments (where needed), and calling customers to update them on repair status, or to follow up after repairs are completed
• Review appointment schedule to plan travel time and visit duration for mobile services
• Ability to travel in assigned territory and other service locations
• Other duties as assigned

Qualifications

• 4+ years of experience as a Service Technician or Diagnosis Technician

• ASE Certifications (A4, A5, A6, A7, A8, L3, L4-ADAS) – (Required)
• Prior experience diagnosing and repairing High Voltage (HV) systems, Low Voltage (LV) systems, and Electric Vehicle powertrains
• Experience in luxury automobile repair environments
• Self-sufficient, highly organized and comfortable working independently and as part of a team
• Customer facing experience exhibiting excellent written and verbal communication skills
• Proficient in Microsoft Office as well as learn proprietary DMS software
• Ability to communicate effectively both verbally and written with Field Engineering Team pertaining vehicle preliminary diagnosis
• EPA 609 Certification
• Willingness to complete Lucid provided CPR training post hire
• Valid driver’s license with no suspensions within the past year. Drivers under 21 must have maintained a Driver’s License for a minimum of 3 years and successfully complete Lucid Training upon hire

Preferred Qualifications

• Previous Mobile Service Technician experience
• ASE Certified Master Technician

INDFS

At Lucid, we don’t just welcome diversity - we celebrate it! Lucid Motors is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, national or ethnic origin, age, religion, disability, sexual orientation, gender, gender identity and expression, marital status, and any other characteristic protected under applicable State or Federal laws and regulations.

Compensation Range: The compensation range for this position is specific to the locations listed below and is the range Lucid reasonably and in good faith expects to pay for the position taking into account the wide variety of factors that are considered in making compensation decisions, including job-related knowledge; skillset; experience, education and training; certifications; and other relevant business and organizational factors.

Base Pay Range (hourly)

$39 — $54 USD

Compensation & Benefits: Lucid offers a comprehensive and competitive benefits package including medical, dental, and vision insurance; life and disability coverage; paid time off; paid holidays, paid sick leave; and a401(k) retirementplan. Hourly/non-exempt employees accrue up to 120 hours paid time off, and salaried/exempt employee accrue up to 160 hours paid time off.Eligible employees may alsoparticipatein Lucid’s equity program and/or a discretionary annual cash incentive program. Incentive and equity awards, if applicable, aredeterminedbased on individual performance, role scope, market considerations, and overall company results,in accordance withthe terms of the applicable plans.

Equal Opportunity: At Lucid, we believe diversity strengthens everything we build. Lucid Motors is proud to be an equal opportunity employer and is committed to providing an inclusive workplace for all. We consider all qualified applicants without regard to race, color, national or ethnic origin, age, religion, disability, sexual orientation, gender, gender identity or expression, marital status, or any other characteristic protected by applicable state or federal laws and regulations.

Accessibility: Lucid Motors is committed to providing reasonable accommodations for qualified individuals with disabilities. If you need anyaccommodation toparticipatein the application process, please contact us at TA-Operations <@> lucidmotors.com. This email address is designated solely for accommodation requests and is not monitored for job applications or resume submissions. To be considered for employment, all applications must be submitted through the Lucid Motors Careers website.

Candidate Data Privacy: Bysubmittingyour application, you understand and agree that your personal data will be processedin accordance withour Candidate Privacy Notice.